9339 results found
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Toll Restriction
Ability to toll restrict Premium rate numbers as an option like International
11 votes -
Park feature that everyone can see
If you park a customer using the park button then anyone in the business can see that there is a customer to be picked up. Anyone can answer it. Not the same as a hold button where only the person who selected hold could answer. Multiple park extensions.
4 votes -
Notification when a user is available for a call or transfer
A notification is sent to an end-user that has toggled this feature on from the HUD within both the RingCentral App and RingCentral Phone App (Mostly Used), the Notification is sent to an End-user when another user is available for a call or transfer.
2 votes -
Group Tasks are Clunky
When assigning a task to a group, it is not user-friendly for the assignees to mark the task as complete. There are many steps to checking off the task, and it seems like you're doing it the wrong way when really it's the right way. Additionally, one assignee is able to mark a task as complete on behalf of another assignee, which usually happens by accident. When an assignee opens a task that has been assigned to a group of people, they should be able to easily mark it as complete or incomplete for themselves only. The way it is…
2 votes -
Call Queue Pickup - Ring Time Too Long
The recent changes to Call Pickup in Queues is too long. The minimum time until you are notified that a person is in the queue is 4 Rings or 10 seconds. As with any customer service standard for phone calls, the expected answer time for a phone line is within 3 rings max. This new feature violates that standard and is not providing customers with prompt service. Either lower the setting to be able to be notified within 1 or 2 rings or remove this feature. Before the update on 6/9/21 that was pushed, we were able to pickup calls…
2 votes -
voice directory
In our old phone system many users would use the voice directory to call other people in the organization. They would pick up the phone, say the name of the user that they wanted to call. The name of the extension that they were being connected would then be read to them and then it would dial (they would have the opportunity to cancel and try again if the system had misunderstood them, or to select from a list of names if multiple people had similar names). People REALLY liked this feature. These same people are attempting to use the…
3 votes -
Calendly integration with RCV for RCO, ACO, Unify, Atos, all brands
Requests for us to integration Calendly with RCV as it is a widely used integration that Zoom and some of our competitors already offer. Some customers have kept their Zoom licenses because we do not have this integration. Another request was to have the integration with Calendly auto generate an RC Video meeting when someone books time with them.
14 votes -
User Call Handling: Allow forward to Extension.
It would be nice to allow users forward their calls to another extension instead of just 10 digit phone number. Extensions including other users as well as group queue extensions.
5 votes -
Add smart dialer (dial by name) to mobile app
The desktop app lets you dial by name, however the mobile app only has a link to the contacts section. Please add the same ability that exists in the desktop app.
2 votes -
Add iOS Spotlight feature to enable dialing via the RingCentral app
WhatsApp has this iOS feature. If you search for a contact using spotlight search, the WhatsApp shows and has a one touch option for going into the app to communicate with that user. It would be nice to have the same RingCentral feature.
2 votes -
Set user to accept group calls or not remotely
Would be nice if you could overwrite a users setting for accepting group calls or not remotely on their behalf
13 votes -
Enable file location selection when downloading in the Glip section of the RC App
When using the new RingCentral app (not Classic) the user doesn't have a choice of where files received in Glip messaging will download to. They automatically download to the default download folder for the PC. However, when using the RingCentral web login the user DOES have the choice to select the download location as long as the browser settings are adjusted accordingly. When the user is working on a hybrid system (all server files are kept in cloud storage, but some apps, including RingCentral, are resident on PC), files cannot be saved to a cloud location unless the user is…
13 votes -
Would like to view calendar that shows EVERYTHING at all times, the color tags
Its super hard to schedule something with a customer on the phone and we have to literally press on everyday + however more things are on that day, the old ring central showed the whole calendar by month and day and each block it showed what was scheduled for the entire day with every appt listed to see at all times without having to go back and clicking on every day. it made it quick and easy to schedule when you were not looking through each day to find a opening. Also, the color tags have been changed. We color…
1 vote -
Task Notifications / Reminders / Alerts
The task function is great but my employees forget to check tasks on regular basis so we DESPERATELY need a task notification feature. Here is how I would implement:Show notification for how many open tasks assigned to me on the left shelf task / notes / events icon. The notification should look similar to what a team/direct message notification looks like with a number for how many open tasks. It should have different colours depending on due status. Grey notification with number of tasks if task is due in the future or has no date. Orange notification if any tasks…
9 votes -
Separate Onboarding Track for Small Business - One Owner User
One can appreciate the robust nature of your platform that appears to be scalable. But is it? When was the last time you checked your training/university platform for onboarding the sole-proprietorship use case? Please review your platform for useability by single user businesses, OR - provide a disclaimer that indicates your company has moved on to cater to corporate teams (which is perfectly fine - we just need to know whom you are serving... think transparency xoxoxo). One might consider the system features to be scalable to a single phone and single laptop user use case. And when you are…
1 vote -
Live Dictation of Phone Calls and Meetings (Speech-to-text)
Speech-to-text dictation of voicemails already exists, but for the benefit of hard of hearing users we would love to see a feature where phone calls could also have dictation in real time. Could be used for meetings as well.
3 votes -
if desktop app not enabled then disable queue
When a users desktop app is not activated, this is not reflected in any of the queues they are in, so their extension still rings, can it be set that if the desktop app is not active then neither are the queues
1 vote -
Monitoring for virtual fax
Hello,
We're using a virtual fax line. All incoming/outgoing faxes & confirmations are getting forwarded to a specific email distribution list. This is working fine. However, I was asked if we can setup monitoring in case some of our clients are unable to send us faxes. I opened Case Number #13289153 for this & the engineer informed me that the fax errors will never get sent to the distribution list. He said the only way to view this info is if we login to the portal & manually extract the info.
I think it would be useful to have a…1 vote -
Showing the complete name to appear of incoming caller ID instead of initials using the RingCentral Unified App
Showing the complete name to appear of incoming caller ID instead of initials using the RingCentral Unified App
4 votes -
Allow user to delete all call in call log outgoing and incoming
Allow user to delete all call in call log outgoing and incoming
3 votes
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