9343 results found
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Include "Called Number--User Direct Line" variable in Call Handling Template Menu
When making a Call Handling template, you do not have the option to create a condition for "Called Number." This may have a variety of use cases, but in my case, I would like to apply a rule to all users that when a fax is sent to their direct line number, it would be forwarded to our HR department in the case of sensitive information accidentally being sent to a wrong number. In the existing Call Handling setup menu for individual users, you already have the option to pick either an IVR menu number, or the user's direct line…
1 vote -
would like the system to be able to call a customer as soon as they sign up for our service
It would be helpful so that our customers will know that their application has been received.
1 vote -
Schedule Meeting Using Default Mac OSX Calendar with RingCentral
Good morning,We would like to schedule meetings using our default mac osx calendar with our RingCentral GLIP app, opposed to using Office 365 or Google. When will GLIP integrate with Apple's Mac OSX Calendar? This is a very need feature we would find very helpful if implemented.
10 votes -
RC app Events feature enhancement
- Events should be easily copied from one date to the next. Can't do that at all now.2. Events should be allowed for bi-weekly scheduling. Now you only have monthly weekly, daily options.
1 vote -
Allow users to pickup a call ringing on another Extension
Most phone systems allow something like a "pickup group" which gives users in the same group the permission to pickup a ringing call on another extension.For example, lets say we have 10 users in a queue and 3 are away from their desk. However, one of those users forgot to set their desk phone to DND - a call comes into the queue and rings on the phone. Allow another user in the queue to pickup that call by dialing a code or pressing a button and entering the extension
10 votes -
Reminder Email for Unread SMS/Voicemail /Fax
It would be great if we get reminder email for any unread SMS/Voicemail/FAX for more than 2-3 days old ?
2 votes -
Call log for transferred calls
In the "All Calls" section, having a transferred calls section would be helpful. I answer incoming calls. Knowing what I have done with that call would be nice. I have to keep a monthly call log on paper as to who I transferred it to, if I hung up because it was a dead or sales call, wrong number, etc. In a perfect world I could type in an extension and see how many calls I transferred to that particular extension.
6 votes -
Option for organization to limit status options
Executive wants to hide 'Invisible' status as a choice, limiting to either available or do not disturb.
7 votes -
Call-Back Support
Call-Back allows a caller to a busy phone to press a call-back feature key (or sequence). The caller will now hear dial-tone and can use their phone for other calls. When the number they had requested a call-back on becomes available, the callers phone will ring (generally with a different ring-tone). When the caller answers that number, the call will be automatically placed to the original destination.
3 votes -
Add Direct Messaging to Outlook Inferface
we currently have Ring Central Desktop app and some associates have the RingCentral App integrated with Microsoft outlook.Wondering if while using the Outlook interface if we can direct message other associates, as we can with the Desktop interface.
3 votes -
Transfer to an extension from a cell phone
All of our agents use their cell phone as a virtual extension. When call call is transferred to them from RC, sometimes they need to transfer the call to another user/extension. It would be awesome if they could do that without using the RC app.
2 votes -
Ability to change Visibility settings for Folders
Now that Glip offers personal folders, I want to be able to set, on a per folder basis, whether I see all channels or only unreads or only unread @ mentions. For instance, in my favorites, I want to see all the Glip teams all the time, but maybe under my "junk glips", I only want to see "unreads"
3 votes -
Breakout Room Features for Chromebooks and iPads
We would like to have the breakout rooms features updates to the chromebooks and iPads 9.0 and HIGHER. We have ios 14 at this time and we need the teachers to have the features on the other devices.
3 votes -
Allow admin/owner of company to transfer between extensions with ease for monitoring text without having to log in or out to possibly mi...
...ss a text. Or, show email of text to AND from extension, not just incoming texts. Not every business owner carries phone and laptop with them to access two extensions at once.. Useful for owners of a company to see/monitor texts for multiple extensions. Used to be able to log into two different extensions using RC app and app with the phone until the phone app was deleted. Not every business owner carries laptop with them.
2 votes -
Increase permitted email accounts to send fax to 50 accounts for fax via email.
To have more email accounts permitted to send fax via email.
2 votes -
Add the ability to hyperlink to an external file or to a file stored on a network share
Add the ability to hyperlink to an external file or to a file stored on a network share. We have the need to link to files stored on our NAS but do not want to upload them up into the RingCentral App. If I cut and paste a link to the file location within a message, it currently isn't clickable. Tried using "", (), [], etc. Any help would be appreciated. Thanks in advance. I think corporate users would love this :-)
2 votes -
Announcement Only Extensions- Post Announcement Destination Configurable
RC currently has "announcement only" extensions available.If you transfer a caller to the extension, it plays the announcement and then HANGS UP. It seems to me that "Announcement Only" extensions would be much more useful if you had a choice what to do after the announcement was over instead of just HANGING UP. User should be able to configure the announcement only extension to transfer to another extension/ivr/queue after the announcement.As an example, if I wanted to have an IVR that said: press 1 for.. , 2 for..., 3 for...4 for directions to our showroom (Simply an announcement)5 for store…
7 votes -
Distinguish direct call vs queue call, and internal # from external #
When call pops-up in Ring Central app, it is often difficult to determine if the call is coming from someone internal to organization or external #, and whether it is a direct dial to your extension or if it is shared call queue
3 votes -
Alternate Phone Calls Between Groups
As we are growing local business we would like to be able to have a phone number that is listed on or website and when a customer calls that number it will alternately ring between two phone groups (two stores) to distribute the customers evenly.
2 votes -
Admin ability to disable Calendar sync option in the RC App
Admin ability to disable Calendar sync option in the RC App. Customers that utilize O365 or G-Suite need to ability to disable the the calendar service that they are not utilizing. This would close a security gap for Enterprise customers that do not want users to able to add their personal calendars to the RC App
6 votes
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