12744 results found
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Add On/Off Toggle for each Call Queue being Managed
My account has a work around method that takes a Call Queue that I am included in and it forwards to a Queue that I am not included in but behaves identical to the first one. When the custom rule is turned on within the first Queue it allows me to NOT be a part of those incoming Call Queue Calls. If I turn it off, then I can receive and answer Call Queue Calls for that specific Queue. If a user is a part of more then one Queue, he/she might wish to accept or not accept calls from…
1 vote -
Deleted Items - Data Retention
Is there a way to change the default auto delete time on a voicemail box from 5 days to 30 days? We are a medical clinic, and it would be very useful to have deleted items last longer in the event of an incident with a patient.
1 vote -
enhancement on the robocall mitigation feature
Robocall mitigation feature should have the capability of identifying robocalls as they come in, and should block it from going through to the customer's phone system.
45 votes -
Allow public URL shorteners to be used with SMS/MMS messages.
Please allow URL shorteners in SMS/MMS messages depending on the usage. Some customers need to use shorteners in order to send links to appointment sign-up sheets and landing pages for their clients. Currently, the only workaround indicated would be to use private/proprietary URL shorteners.
16 votes -
Outbound directory name showing in supervisor application
within RCCC when an agent makes an outbound call through the MAX directory the number shows within the supervisor application not the name the agent has chosen to dial. Cruise would like supervisors to see that name of the organisation the agents are calling from the directory
1 vote -
Add an out of office feature for message
When on PTO/ annual leave even though you can change the status to say that you're out of office sometimes people do not see this and send messages and try to chase up. It would be great if there could be an automatic reply (like you can do with email) to tell someone you're out of office or a pop up on the top of the screen. Microsoft Teams has this feature so it would be great if we could do something similar.
7 votes -
We need to be able to set up and save/use different texting groups
SMS group to text our staffSMS groups to text different lists of our customers
8 votes -
Ability to assign credentials to bulk user uploads
We would like to have the ability, when adding users in bulk, to be able to assign credentials and activate accounts via the bulk upload template
6 votes -
Change Keyboard Shortcuts in RingCentral App
I want to change the keyboard shortcuts. The shortcuts like answering the phone with alt + a I want to change it to f1. I do not have an option to change it.
18 votes -
Company Directory accessible on physical phones
This would benefit not only the company but the person administering the phones. On a Cisco phone (88XX) there currently are two address books, a system address book which is not functional and a personal address book which is unique to each phone. In order to have a "company" list, we currently have to utilize the personal address book and manually enter each entry into each phone. If anything changes(additions, changes, deletions), we have to manually change it in each phone. This can be very time-consuming to manage but at present is the only way to get a company directory…
21 votes -
Looking for a way to not send automatic email alerts to users added/removed to and from the phone monitoring queues
This would be helpful for admins to be able to decide if an email alert should be sent to an employee for monitoring purposes.
1 vote -
Add the ability to create a chat team that automatically includes all users
It would be great if there was a way to create a chat team that automatically included all users in an org. Similar to how the default team chat works, but for newly created channels. Currently you have to manually add every member to a team, then manually upkeep that team as new users join the org.
5 votes -
Allow a particular user to receive more calls than others in a rotational call handling queue
in a sales environment, we want to execute a rotational call handling. However, we may want a particular high performing user to recieve more calls than others. The ability to set a limit of calls for lower performing users or bump the priority of a high performing user would be a great feature.
5 votes -
On the call section : all phone calls list to get Company name displayed on the screen
it would be useful to keep in mind from which company the person is calling from and directly recover who they are
1 vote -
inlcude a way to save pre written fax templates
Being able to write out a fax that is constantly repeated, such as test faxes, with just a click from your mouse would increase productivity when using RingCentral Faxing across all device types.
1 vote -
Clear Company Contact listed within own extension that don't exist in Account Portal.
Would like to have a company contact cleared/deleted from own extension company contacts that is not listed in the account/portal. This was once a test extension that sync'd but is no longer an extension user.
1 vote -
Access all voicemail boxes from the App
I monitor and manage 4 voicemail boxes for my organization (my personal box, my department's Call Queue box, and two Message-Only Extension boxes). At the moment, to check those boxes for voicemails, I have to log into the app to check my personal voicemails, then I have to switch over to the website and login there to check the Call Queue voicemail and the Message-Only Extension voicemails - which are located in two different folders. It's a maddening nightmare that takes a ridiculous amount of time out of my work day. It is organizationally inefficient and poorly structured.In addition, two…
9 votes -
RC app fax default view and download location selection
Would like to add if possible, a feature that could select fax view (e.g adobe) as a default view and download location to a specific file in the computer.
5 votes -
Call Handling Templates: Allow for these to be applied to other extension types (Sites, IVRs & Queues)
Please can you enhance Call Handling Templates so that they can be applied to not only RingCentral Users, but also extensions for Sites, IVRs and Queues.This feature would be particularly useful when we have been asked by the business to divert all calls in the phone system for a specific business area.
5 votes -
Suppress notifications to users when template changes are made or pushed
We will on occasions change a template setting or apply template setting to a user who missed having a template setting assigned. the user gets an email and also a voicemail informing them of a security change which leads to concern and confusion. It would be great as an admin to push out the template and not have the user notified. We have the box unchecked to email the user but they still receive the message.
25 votes
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