10256 results found
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Allow Auto-Receptionist to transfer to specific numbers in extensions
I have an admin account that is for all official calls (non-customer related) and that extension has 5 phone numbers associated with it. It would be great if the receptionist could transfer to a certain number in the extension instead of just the extension itself and then tell me which number it is calling.
2 votes -
Would be good if call handling contacts didn't show under 'flip' menu for active call
Call handling', setup in the portal, is used for our call forwarding functionality. As such, when a user has PA number's added for call forwarding, they appear under the 'flip' menu when on a call, unfortunately, it doesn't work for flip.
1 vote -
Ability to call multiple numbers and send a pre-recorded message.
Ability to call multiple numbers and send a pre-recorded message.
6 votes -
Omit Fax Cover Page regardless of email subject line
Please add the functionality to omit a fax cover page regardless of the email subject line being blank or not. This is a problem for large-scale email to fax operations and is hindering our ability to fully migrate certain labs to the RingCentral Platform.
5 votes -
Forced account codes for outbound dialing
Request for Forced Account Codes for outbound dialing either by developing a method internally, or by enhancing API functions to allow RSI to build this functionality properly within their system.1) ability to define/add LD authorization code/pin - minimum digit length, 42) ability/option to assign code to user and/or extension3) ability/option to report on code usage, either in CDR or some other report. Report must show user and/or extension, time/date and code.4) ability/options to lock all phones to internal only dialing and prompt caller to enter an auth code/pin when dialing external or an option to specify certain extension must use…
34 votes -
Customer would like to be able to Bulk Change IVR hours of operations, etc. settings for 500+ stores in RC Office.
Large Restaurant chain would like to have the option to bulk change the hours of operations, time of day, store hours, etc. in the RC Office IVR menu/settings.
1 vote -
Playing Recordings During Call
Think it would be a great idea to be able to play a recording during a call. This would help for legality reasons for some companies or for cancellation terms, etc.
6 votes -
HIPAA PHI (Protected Health Information) Clause needed on RC Coversheet
RC includes coversheets, one that says Confidential, but this DOES NOT fulfill HIPAA requirements. Also, the new RC app does not allow Custom Coversheet uploads which technically makes RC fax NOT HIPAA compliant unless you type a PHI statement with every fax...this is ridiculous. The Custom Coversheet feature is already on RC Phone (which you are retiring). ALL RC needs to do is add a PHI/HIPAA Clause to one of their Confidential Coversheets
4 votes -
Paging for limited extensions
All phones should be able to send a page in case of emergencies not just full licensed users. This is currently limited to only licensed users. Add limited extensions to the list for paging out of box.
6 votes -
Contact list sorted where numbers come before letters
Contact list sorted where numbers come before letters.
1 vote -
Able to share RC App via screen share while in an RC app video
I need to be able to train agency staff on the use of RC app and troubleshoot as problems arise. It is very challenging now, due to the fact that when you share your screen when in an RC app meeting you are unable to actually share the RC app itself. Therefore the meeting participants cannot see what I am doing.
1 vote -
expand search function to find text used across RingCentral
I was looking for a specific email address that received information. However, I didn't know where the email was used and where it was set up. If the search function would allow searches for specific texts across the site, I could have found the menu where the email is used and delete it / modify it
3 votes -
Sync VM notification email with RC VM status
A user receives an email notification of a VM in RC. If users listens to the VM in RC, that is, change from unread to read, change the email notification in user's Outlook to read.
5 votes -
Access and manage Queue Voicemails from within the RC App
Hello RingCentral Dev team,Please migrate the functionality from https://service.ringcentral.com/.../messages/ page, to the new Windows and Mac RingCentral GLIP App. Enable the Queue Managers to listen to and delete queue voicemails right from within the same app that they use to access their personal voicemails. This would be an invaluable addition and keep them working within one unified app.Please and thank you!
12 votes -
Setting to auto generate unique Audio Conference Calling participant code
I have a law practice that deals with super sensitive client conversations and HIPAA communications.The audio conference call feature has a fixed number with a fixed participant code to access. I know this can be reset through the portal, but I would like to request a setting that automatically resets the the participant code after each use.If a past client, or anyone else, has the fixed participant they could theoretically listen in on other clients future calls which exposes any ring central users who owe a duty of confidential to huge liability.
2 votes -
With Multi-site feature, need ability to rename Main site from 'company'
From admin, can see that it is called “Main Site”. It would be helpful to be able to change it to “Newsitename”
20 votes -
Provide an Alert on Portal for Super Administrator for any user that has set "Do Not Accept Any Calls"
Users sometime inadvertently set "Do Not Accept Any Calls" on and then don't know why calls are going straight to VM. Super Admin. cannot see that this is on and it delays troubleshooting resolution.
2 votes -
Add Granular Read/Write/Delete Role Permissions
I would like the ability to give different IT admins granular read/write/delete role permissions. For example, I want someone to have the ability to view all phone numbers, but not the ability to delete it or to change it. I want to give someone the permission to view the Auto-Receptionist settings, but not change them. Or the ability to update call queue members but not to delete it.
14 votes -
Receiving a que call while on a regular call.
We have very expensive marketing calls coming in and our agents know they will not receive a marketing call if they are on the phone. Because ring central takes them out of the call que. So they do not use the ring central phone to make their calls because it takes them out of the que. I need them to receive marketing call while they are on the ring central phone. In our business we use the phone all day and it encourages the agents to want to be off the ring central phone waiting for a marketing call. This…
6 votes -
Please allow a Voicemail PIN number to contain repeating or sequential digits
Please allow a Voicemail PIN number to contain repeating or sequential digits. It is easier to remember a PIN number if that is 4 digits only or if it is repeating numbers like 17777 or 1666.
1 vote
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