11492 results found
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set custom music on hold for park calls.
set custom music on hold for park calls.
23 votes -
Provide non-updating Desktop App versions on a download page
Our instituion uses the non-update version of RC App for distribution via automated channels to our users desktops. These versions are apparently still maintained, but now we have to request RC staff provide us copies since the downloads.html no longer provides these version.This is inhibiting speedy roll out of new versions, such as 22.1.4 that RC explicitly emailed our team saying it needs ASAP deployment to match new features like Location Awareness. Our support staff needs a more automated way to retrieve downloads and on-demand. We will only be updating as fast as RC permits ... which is not very…
1 vote -
Environment Assessment - RingCentral to have the option to let the customer to test their devices into the system before the signup
It would be better if RingCentral has a way for the customer to tests their devices into the system to confirmed if it will work or not prior to the signup.
1 vote -
Call Screening option directly under Call Queue
We wanted to have an option of Call Screening under their Call Queue directly not just under user extension.
4 votes -
Show line in use when answering Queue Calls
Right now, when we answer a queue call, our presence doesn't change and looks like we're available. It's important to show when we're on a call weather it be a Queue Call or not.
6 votes -
OOO for SMS through RC Desktop App
That would be helpful if we could set up automatic reply through SMS as OOO ( Out of Office Message/SMS ). Many users from our company already asked for this feature request.
1 vote -
2 extensions on one app, texting included
i am doing 2 jobs right now, and will for at least 2 months. each extension is for a particular job. i need to be able to see the texting on one app so i dont miss any conversations. i have 1 app on my cell phone and one on my desktop but that doesnt work while at home. i also have signed in 2 different ways on my desktop and that works, but i cannot use 2 apps on my cell phone, so again, doesnt work once i leave the office. this is a problem, and i am constantly…
4 votes -
Cut down on video processing time
I created a test video that I recorded and it was about a 30 second video. It is still processing and it's been about 30 minutes so far. I was able to record a similar video with Snag It and that was a 10 second video and it took seconds to process.
2 votes -
Implement a Disable Call Blocking Feature
Implement a feature on admin portal to fully disable call blocking for users either by user, group, role, site or company wide. Users can still block calls in the phone app under history (even if role is setup with the Screening, Greeting & Hold Music unchecked (which blocked calls is a subset of)). This way the control is on the admin users and end users would not be able to use or change that feature unless admin portal settings are updated.
2 votes -
Add an ‘x’ to close button next to each name in Messaging
Often times it’s just quick chat that can closed when done. Having to clicking the 3 dots next to the name then navigate to Close is also cumbersome.
1 vote -
Simplified Admin Portal
Streamline and simply the admin portal for small businesses please. I'm a restaurant and need only two lines with custom voice-messaging capability. With Covid, our hours have had to be quickly modified due to staffing issues and the like. I love how easy it is to customize the voice messaging, but to navigate the interface and then make sure it takes effect is cumbersome. I modify my business hours, but then have to make sure the user's assigned hours sync up to actually take effect? Also, the live chat option is not really live. We should have an option for…
2 votes -
Avaya Crisis Mode for RingCentral System
Avaya has a Crisis Mode in their existing on premise system that allows a Receptionist to see which extension dialed 911 within their organization. Would it be possible for RingCentral to enable this feature as well, please and thanks?
7 votes -
Cmd + Enter should send a new message in RC App
RC on Mac. This is fairly standard across the web: enter text into a textboxpress cmd enterform posts to serverBut when I press enter or cmd enter in a text compose window it won't send. I have to move my hand off the keyboard to actually send. See attachment. No variation of the enter key that I have tried will actually "send" that message.
3 votes -
Customizable Dial-by-Name prompt
Would like the ability to record a prompt for the Dial-by-Name directory. Use case is this:We are a non-profit who serves teachers. We have a fleet of field representatives assigned to field areas made up of school districts. If a teacher calls, they may not know their field rep's name. In those cases, we would like to give them the ability to search by school district name in the Dial-by-Name directory. So, we would set up a "user" for each school district and have the caller enter the first few letters of their school district's name. The school district user's…
14 votes -
ability to securely download SIP login details for all users (primarily for bulk teams direct routing provision)
When setting up hundreds of users with teams direct routing it you can upload the details to https://admin.cloudpbx.ringcentral.com/ but there's no way to automate the downloading/setup process on https://service.ringcentral.com/
2 votes -
Sequential Rings
I would like to have 2 of my lines ring for a few rings then I would like the line to ring on a third line and the original 2 lines.
2 votes -
Print or copy text, or export to Word
I'm a lawyer. I need to print my text conversations. Please add this feature. It is difficult for me to have to take screenshots of my conversations on a text with a client. Why not a feature where you click on a box next to a text or texts, then copy to clipboard or print or export to Word. It's that simple. I need this feature done please.
1 vote -
RingCentral Billing/Cost Analysis, Budgets & Alerts
Cost analysis is very important for us and I would really like to see an analysis tool where we can access and create visualisations of usage/spend, estimated forcast and create custom charts based on spend by resource type (e.g. Standard DigitalLine or Live Reports), cost centre or site or where the name contains a pattern. Most other cloud services such as Azure, AWS and GCP have this, so it would be great to see RC implement something similar.It would also be great to be able to setup budgets (cost thresholds) and alerts that could email administrators when this is exceeded.e.g.…
4 votes -
Scheduling Function
Scheduling Function - plan and schedule messages in the future and create recurring messages to celebrate important dates. Push send once, and be worry-free while your marketing is executed!
5 votes -
Add an option to block one specific number for the entire company.
right now, you can only block a number to a specific employee extension/number. I would like a feature to do a company wide block of a specific incoming number. Going employee by employee takes too much time. Also, there is no way to block a caller from the main company number.
27 votes
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