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10414 results found

  1. During "All Page", exclude the originating phone from getting the ring back.

    Anyone making an "All Page" knows what a irritating the ring back is when you are making a page.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. Have a Vonage like modem to be able to hook standard phones, not only VOIP phones

    Hello RC teamCan you implement something similar to a vonage modem where I can have any normal phone hooked with a telephone cable to a modem. At this time, dependency only on VOIP phones is outdated. Having the ability to use the regular phones as well would be great.Thanks.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. "@" symbol recognition on French Keyboards

    On French-specific keyboards, the "@" sign doesn't work. RC doesn't recognise this mapping

    10 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. Add shared or rotating VM receiving and faxes

    RingCentral, in a massive oversight, does NOT allow members of a queue to all share incoming voicemails or faxes to a business. This wouldn't be all that traumatic....if you could share VMs or faxes with collegues in either individual or batch form through any RingCentral App. Sure you could share the email notification you receive because every single email service offers forwarding, however you encounter the inconvenience of no speech-to-text......I'm not sure why this is a problem with any web based soft phone in 2021...... This is an easy fix RingCentral, Modify voicemail boxes and fax box to simply be…

    2 votes
    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  5. Allow custom role creation on admin dashboard

    Hello,I'd like the ability to be able to create custome roles for users, I have a user who needs to be able to review reports and user information but because of security concerns we do not want this user to have super user access to the platform. Please add this feature as soon as possible.

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  6. Role Based Access Controls for Admin Permissions

    3 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  7. Remove the audible web chat noise when launching Service Web

    Request is to remove the audible noise that is presented alongside the chatbot on Service Web.

    14 votes
    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. Single Call Handling for users that are working Queue Calls.

    We have users that are what we call "Customer Service Reps" Primary function is to take inbound calls from the queue, while they won't get presented a second call from a queue, they are getting interrupted by DID calls and Transferred calls, this really kills their work flow and focus, having to ignore or send to voice mail calls that come in while they are working a call. I have administered 3 different phone systems over the years and this is the first one that did not have call handling, and I would really like to see it as a…

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  9. Requesting to have an option to disable beep tones when ending/disconnecting calls using yealink cordless phones

    Requesting to have an option to disable beep tones when ending/disconnecting calls using yealink cordless phones

    5 votes
    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  10. Please list Sienheiser SDW 3 BS & SDW 60 HS a compatible device.

    We have 80 devices on site, the base unit would create a dial tone for incoming calls this has now stopped working for all users across the site. It works for Microsoft teams. We are using epos connect to configure the devices via an online portal. Previously logged a ticket with support 12818533 but could not come to a resolution.

    2 votes
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  11. Separate option for user that can park and user that can accept private park location

    By default, you can choose extensions to private parking which can do both parking and answer parked calls. Hope there will be a toggle button to choose extensions that can only park to that group and separate toggle button for the ones that can accept that parked call.

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. To be able to drop in a CSV file and then be able to broadcast through SMS messaging to 100 ++ recipients

    Import a group CSV file 2. Create text blast 3. create the group from existing CSV file4. add text, image and emotions 5. click and send

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. Make the phone app work on Kindle Fire.

    The Kindle Fire is a low cost widely available android tablet. Many people, including me use these as inexpensive work platforms for email and phone. The old phone app version used to work just fine on the kindle fire, it would be helpful for me and others if the new phone app was backported to allow it to run on these devices.

    1 vote
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  14. Add the ability to remove Integrated Calling to iPhone

    You have a feature for, what you call, Integrated Calling. You can see it from here.https://support.ringcentral.com/article/9126.html#ReceiveIncomingCallIn that link you state that it can be disabled so that the user does not have to see the Ring Central call on their native call app history, but the user can still have the Ring Central app installed to make and recieve calls. Here is the KB telling how to disable it. https://support.ringcentral.com/article/10693-RingCentral-Phone-Mobile-App-Managing-Integrated-Calling.htmlThe problem is that the instructions for disabling Integrated Calling are for your old mobile app. I have reached out to support and they say disabling this is no longer…

    8 votes
    Future Consideration  ·  1 comment  ·  Application  ·  Admin →
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  15. Allow Box and other file storage upload options for new RC app

    When adding files to chat or Teams we only have options for Local Computer. In the administration settings -> Manage file sharing please add Box and other cloud file storage options for us to enable.This is for the new RC app, not the classic which does have this option.

    13 votes
    Implemented  ·  1 comment  ·  Application  ·  Admin →
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  16. Please add a setting on the new app to allow to be set for WIFI only

    this will ensure that employees are not hit with unexpected data or minutes overrages if the wifi happens to go out and it is not noticed right away

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. Make a Lite version of RingCentral IOS app (for devices lower than ios 12)

    Please make a RingCentral ios app that is compatible to phones prior to IOS 12 because not everyone has Ios 12 on their Iphone or Ipad. It would be useful to make a Lite version that supports devices from IOS 8. Only minimal features needed. The former RC Meetings app supports it but the new RC is too hard on device requirement.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  18. Leave comments on a repeating task and make those visible throughout the life of the task

    In Classic version I could add a comment/reply that would be visible to users everyday of the task. So on Monday I could make a comment and on Thursday that comment is still visible on a daily repeat task. On the new version a comment made on Monday is NOT visible unless I go hunt for the task that was closed on Monday, even when its a repeating task (done every day).

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  19. Change default user call handling & forwarding to 4 rings on desktop and mobile apps

    When creating accounts individually or in bulk, please change the default call handling to 4 rings / 20 sec on desktop and mobile apps and/or change slider for "Always ring for at least 30 seconds before forwarding". This is primarily needed to avoid missed calls. No one would ever set their phone to ring for 1 ring / 5 seconds.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. Feature for Super Admins to Control Text Recordings in User Template

    Currently, the only way for Super Admins to control the text recording would be under the Administrative settings in the RingCentral app. Super Admins can enable or disable message data exports for users. Along with that, there should also be an option for Super Admins to enable text capture/record in the User Template. Video recordings should also be controlled by the Super Admins as well

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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