12128 results found
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Shared Lines for Polycom CCX series phones
Add Shared Lines compatibility for the Polycom CCX series phones. The new Polycom phones are currently not supported.https://support.ringcentral.com/article/Shared-Lines-System-Requirements.htmlhttps://support.ringcentral.com/article/5927.html
2 votes -
Allow Admins with Site Specific selected the ability to initiate a Reset and Assign on end user Accounts.
Allow Admins with Site Specific selected the ability to initiate a Reset and Assign on end user Accounts. This will provide proficiency in provisioning disabled accounts and limit the number of users assigned to Site 'Company' to defer from non warranted changes made in Site Company.
2 votes -
Turning Off Text Messaging
It would be great to be able to turn off texting with an auto-response similar to when you text a landline, such that you need not have any text communications with clients.
2 votes -
Default User Settings when submitting Cases in RC Support
Rather than ask each time I submit a case about my time zone, email/ phone preference, or if the data is correct -- simply establish a default info set-up by user, so we don't have to enter the same info, every case. Thanks
3 votes -
Company-Wide Contact List
It would be nice to be able to have a contact list that is available to all employees so that when a customer calls, their information shows on the screen or so that when an employee would like to call a customer, they have access to their contact information. It seems the work-around for it right now is for the person that creates the contact to either export that contact and send it to all employees for them to import or email the contact info to all employees. Instead, it would be much easier to have a central database of…
89 votes -
Call on behalf of other site locations
Hi, We may, on occasions, be making Sales calls on behalf of another site location and wish to present that locations site number instead of the user/site who is calling. For example, Heathfield wish to make sales calls on behalf of our Airdrie site and wish to present our local Airdrie number. This can be important for customer engagement with new and existing customers. Could our site location numbers be made available in the call from drop down box on all platforms, mobile app, desktop, Deskphone?Thanks
2 votes -
Able to use a TFN as a valid contact phone for extensions
Allowing user extension to use TFN number as Contact Phone, currently the system only allows to use local numbers on Contact Phone.
4 votes -
Allow Desk phone to still answer calls regardless of call queue setting in app
We have a small business where all employees are in one small office. When a technichian is out in the field, they do not want to answer call queue calls. However, we still want to be able to answer their deskphone as a part of the call queue. We want the deskphone to ring for all queue calls, and the mobile app to ring for direct calls only.
5 votes -
Remove Automated Assistant when calling tech support
I have a suggestion. Please remove the automated helper when calling in to tech support. I had an issue regarding paging and the automated system started talking about my custom call settings and hours and was asking to remove them. If that would have occurred it would have caused major issues. The automated system said those settings are why my phone was not working, and suggested removing them. I knew better, but I hate to think of one of your other customers calling in and removing all their call queue settings for no reason and creating bigger issues because the…
5 votes -
Caller ID on Internal Transfers
When one employee transfers a call to another, we cant see the called ID info. The callers info should appear on the transfer also.
15 votes -
show external caller's name/number when transferring call to another user, rather than person who transfers the call
Once transferred, next call recipient should be able to decide whether to answer call at that moment based on who is ACTUALLY calling. Based on my experiment (with RC Help Desk person), next call recipient sees only co-worker's name that transferred the call, not the original caller's name/info. It's very misleading. Only workaround identified is for me to wait for transfer call to be answered, announce the caller, find out if call will be accepted at this time, then hung up to allow caller through or revert back to original caller to take a message. A rather old-fashioned concept. If…
30 votes -
Fax Word Docs
I was able to fax files with .doc and .docx with .pdf Now, only .pdf's get through. I read there was an update that dropped the .doc extensions. Please bring this back.
1 vote -
We need a delete button on the call register. Now, I have to click three times to delete a call from the list.
A delete button or icon on every line of the call log.
1 vote -
Prioritize RingCentral App calls on Desktop
Having the ability to make incoming calls a priority setting to other audio sources via desktop would be a helpful addition. For example, currently if I play music on Spotify and receive a call, the music does not stop when I answer. Since I use this app for work it would streamline my ability to quickly and efficiently answer incoming client calls.
8 votes -
keyboard shortcut for message options
I'd love to be able to click into the message field and be able to attach a file, add a gif, add code, etc all without using my mouse. Slack does a wonderful job by using /{command}. For instance, we could use /gif to add a search term for a gif. Keyboard shortcuts are highly beneficial to users who have disabilities. However, I would say this feature would get us in line with our messaging competitor, Slack.
3 votes -
Automatic SMS Reply
It would be nice to have an option for certain lines or all lines to have a feature where it will send a message saying the message/sms has been recived. Or allow for a custom reposnse to be sent out to the user.As a company where we get texts to our main line this would help as we do not reply to the via text, we then use email. By having this it would allow for the person sending the message to lknow that it has eben received.
3 votes -
Allow number search in the dialler to also look in the extension name field
If an extension has been named with a number or code as an identifier that isn't the same as the extension number, then the number or code used in the name is not searchable in the dialler. Entering numbers in the dialler should also look at the extension name field
1 vote -
Default view of Teams to show membership
We use Teams to show different departments, and their availability to take calls. We would love "Teams" to have an option to default view to "show members" rather than share a file, create a task, or add an app. This would help reception and call transfer-ability.
1 vote -
Voice activated dialing
are you ever going to consider voice activated dialing instead of mouse or touch controlled?
1 vote -
Short cut key for Close Window in Desktop App
Maybe its just me and I cant find the option but on my Mac I normally close windows with the shortcut key (command W) but it doesnt work on this app. Just a suggestion!
1 vote
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