10089 results found
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Admin portal, make departement drop down menu searchable or in alphabetical order
Department drop down menu when creating a new call queue is not searchable and is not in alphabetical order.
2 votes -
Add ability to whitelist extensions when block all calls is enabled
When block all calls is turned on for an extension currently you are only able to add area codes and DIDs to the whitelist. This becomes an issue when the same CID is used for all devices, as allowing the CID would enable all devices to call the blocked extension. If the ability to whitelist extensions was added this would allow whitelisting of a single device.
2 votes -
To be able to fax to a group of contacts instead of adding each contact individually
It will save time when faxing a promo or flyer to many contacts.
1 vote -
Dial Box Location
Every time I need to dial a number, I have to click the Phone icon at the bottom left, which reveals the Dial Text Box where I then paste the number I want to dial.Could you please put a copy of the dial text box at the very top left of the user interface, just below the company name heading? This will allow quick copy/paste and dialing on Return key being pressed.
1 vote -
Dial Action Table
Dial action tables are common on phone systems/voicemail systems and could work similarly on ringcentral.Could be a widget or something built under call handling and forwarding that allows users to have a 1-5 or however many options, to put in different lines to forward to.Works in tandem with a greeting that presents options to the user, i.e. Thank you for calling, Please press 1 for General questions, Please press 2 for technical support (and when users press one, it forwards the caller to a line that answers general questions and if the user presses 2, it forwards to a phone…
1 vote -
3 votes
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Remove 'advertisements' in the My Extension portal
When a user logs into 'My Extension' in Service Web, they are presented with links to "refer a friend and get rewarded" and "buy professionally recorded voice prompts". The request is that these messages not be presented.
3 votes -
Ability to rename users
since it is being pushed to use RingCentral Video now over Meetings, it would be nice for the admin to have access to rename users.
4 votes -
Configurable minimum length RC authentication password
Robert Half has requested the ability to configure the minimum length of the RC authentication password to 16 characters. Their plan is to leverage SSO, but also allow RC authentication, they believe allowing a minimum of 16 characters will make it more secure.
3 votes -
Task Categories Missing in New RC Version
We are not able to see our task categories in this upgraded RC version. This makes it much less functional for us as categories were a good way to segment our tasks rather than having everything jumbled.Thanks.
7 votes -
Integrate tasks with cloud calendars
Add task functionality to the calendar integrations for Google and Outlook where you can have your assigned tasks visible and manageable in the 3rd party's calendar as well as the RC app. So I can complete a task in the sidebar of Google Calendar as well as the RC app
7 votes -
The MSI for the latest desktop phone application should be available at the same time as a user is prompted to upgrade
Users typically see the opportunity to upgrade their RC desktop phone application prior to the same version MSI is available for download by IT admins. Since many users are not local admins of their machines, this causes many questions.
2 votes -
Abandonment Threshold
I don't want to count queue abandons at <30 seconds. They are hang ups and aren't valid in our performance data. Ring Central does not have the ability to set an abandonment threshold. I know that RC is not an ACD, but this should be a standard in any phone system. I've never seen one where it's not an option - until now.
1 vote -
Keep Site Filter When Editing User Phones
Option to keep the Sites filter in place when editing multiple phones.Every time I need to change multiple phones and select a Site filter, when I'm finished and click the "Back" button, it brings me back to the list of user phones but clears the filter. It makes it difficult when updating several phones in the same site and I have to re-select the site in the filter drop down list every single time.
1 vote -
Create administrator message inbox in Service Web
The request is for the creation of an administrator inbox in Service Web so that essential customer communication can be forwarded to it. In that way, customer communication with respect to maintenance, port changes, etc. may be simplified and RC does not have to verify if customer admins or responsible communication parties have left the company.
1 vote -
Emergency Message / Announcement
Ability to record and play a message for callers to hear when any phone number in their RC Office account is dialed before moving on to the "normal" call flow logic for that phone number.
Customers have found a new need to play recorded emergency information to new callers on a variety of phone numbers in their RC Office account due to the current pandemic. It is a monumental task right now given an account that has several hundred or thousands of phone numbers with varying degrees of call flow logic.
Ideal solution: Record a message. Apply that message to…
4 votes -
Phasing phone application work around
Ideas:One Glip app with both the individual intraoffice extention and the shared extension. My concern is that using the same Glip app for both the shared ext and individual ext would be ineffecting and very inconvenient). Secretaries are required to multitask, to be able to immediately reply to the doctor and the patient simultaneously. Separate applications allow us to do so. Also, when there is an issue/glitch in the Glip app, it affect our ability to communicate with our patients. That would be unacceptable with an office of 400 patients.Create a website that will allow us to log into the…
1 vote -
A Group Calendar and a separate tab Calendar
Hello, actually this is an existing feature of RingCentral App. This is super helpful knowing the upcoming events or any tasks for a specific event. In our team we use this calendar for leaves.
16 votes -
Silent air time after customer is told to hold the line
If the customer does not press zero, but holds the line as directed, there is 8 seconds of silence. We are noticing some hang ups during this because the customer thinks we have dropped the call.
1 vote -
Create a virtual room for podcast recordings
As a podcaster, one of the biggest challenges I and my co-host face is to get a consistent audio (and video) quality for our show recordings.Since RingCentral already has a robust technology like RC Rooms, I think you folks can replicate the technology to create a virtual room for podcast hosts and guests where the host has the master control to maintain the audio (and video) quality for all participants, like controlling their voluming, muting a participant's background noise, etc.
1 vote
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