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10252 results found

  1. Turn Off On hold music globally for Ring Central Audio Conference

    Isaacson Miller would like to be able to turn this feature off so that when participants join they do not get the on hold music.

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  2. Give customers the ability to block or redirect inbound calls coming from specific countries, account wide.

    The request is to provide users the ability to block or redirect inbound calls coming from specific countries on a per-country basis, account-wide.
    Helpful additions to this request:
    - The customer to be able to specify where or how the inbound calls
    are addressed. For example, allowing them to route calls to a
    specific extension or "Play message and disconnect."
    - Have toggles in Service Web, similar to those used for defining
    what countries they can place outbound calls to.

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. Ability to bypass IVR (to have humans answer phone) without creation of Custom Rule

    Currently, in order to accomplish this, a custom rule has to be used.

    5 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  4. To show the called number on the call queue to show on the RingCentral App

    Currently we have the setting set to show the called number on the call queue but it is only working on a desk phone and RingCentral Phone App. Hoping we will also have this working using the RingCentral App

    3 votes
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
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  5. Rules Shortcuts

    I'd like to submit as a feature request the ability to "shortcut" or have a dashboard perhaps at the top of the admin panel to turn on rules, as opposed to clicking many menus deep to to toggle one on. This would also be a great addition to the mobile app. A Rules shortcut tab that showed ALL your rules so you could turn them on quickly.

    4 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  6. Create task in task via API

    Create the many task in a team, then your api allow I can put task id array to update child task of another specified task id

    2 votes
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
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  7. [code] text formatting option

    we send code snippets via Ring Central messaging and used to have the ability to maintain formatting and spacing by adding[code] to the message. We would like that functionality back and included in messaging formating

    2 votes
    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  8. Notify when contact comes online

    Add a system notification (that users have the option to disable) to announce that a contact is Online.

    3 votes
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. Feature request: Ability to duplicate the default "all employee group"

    The ability to duplicate the default "all employee group" on GLIP would be nice for internal company-wide notifications that are of a different subject matter. Currently, we use the "all employee group" for IT issues only. If I want to create a separate group to notify everyone of events, for example, each user I want to contact must be input individually. This easily becomes an issue if your org has 100+ users and is hiring new people all the time (they'd need to be added on an ongoing basis, which is hard to maintain!).

    3 votes
    Future Consideration  ·  0 comments  ·  Team Messaging  ·  Admin →
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  10. adjust length of time before an extension-to-extension call times out while dialing

    We use 3-digit office extension numbers. if you pause for a few seconds while direct-dialing another extension the call will time out. I want to be able to adjust the length of time to complete a 3-digit extension dial to 5, 10 and 15 seconds.

    3 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  11. IVR Menus can not be searched (unlike People and Queues can be) - please allow IVRs to be searchable in Dial Dialog

    IVR Menus can not be searched (unlike People and Queues can be) - please allow IVRs to be searchable in Dial Dialog.People might wish to forward a caller to an IVR Menu, instead of to a particular queue.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. Send a second Call Queue Voicemail email notification after hours

    Customer would like to have a feature where a second email notification to be sent on a delay to another email address. Would prefer this email to be sent during off hours to an alternate address.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. Add setting to suppress prompt to update Windows RingCentral Phone app

    When there is a new update available for the Windows RingCentral Phone app, it prompts the user to update it. If you have the app deployed using the ALLUSERS=1 switch, it will prompt for admin credentials to complete the update. It would be nice to be able to supply a configuration flag either in registry or while deploying (like SUPPRESSUPDATE=1) and then the user will not be prompted to update when one is available. This way, IT can install the app on their own machines without that flag set, and they will get the prompt. Then, they can retrieve the…

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. Status to be displayed on APP when app is in the task bar (similar to teams)

    We would like to see the status (busy/DND etc.) to be viewable from the "R" application when it is on your task bar. This way you do not have to open the app to see what status you are - This would prompt people in remembering they went on DND - as it would have a red circle of something similar highlighted.Teams has this function so something similar to teams would be ideal.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. Adding extra digits to the incoming number

    It would be useful to add extra digits to incoming phone numbers displaying on my phone. I found this feature to be usefull (it used to be an option) because it told me right away that it was a business call via ringcentral. I use my phone also for personal calls, so this made it easy to screen them

    2 votes
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
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  16. Separate Hold Music from Call Flip

    Putting someone on hold and playing music is acceptable practice and usually a user will tell the other person on the line that they will be put on hold. A call flip however is primary used by the user to leave the office or return to the office while on the phone. This transition is so fast and smooth that hold music is not needed. It can also cause confusion to others on a call when they hear hold music when not expecting it. I request there be a setting to disable just the call flip hold music and not…

    3 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Custom Fax Cover Pages (as is available in RC Phone)

    The RingCentral Phone app provides the ability to upload a custom fax cover page, which we use to include our company logo along with some instructions and a disclaimer. Please consider adding this feature to the new RingCentral app.

    13 votes
    Future Consideration  ·  1 comment  ·  Fax  ·  Admin →
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  18. Monitor calls/answer calls for others in RingCentral App

    We need a way for our receptionists to use the RingCentral App to monitor and answer calls for their department directors. This is only available using the RingCentral Phone however the rest of our institution is using the RingCentral App for desktop(glip).

    2 votes
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
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  19. Account data recovery

    When an account is deleted there should be a 15 day data retention policy in place in case of mistaken deletion, or for auditing purposes.

    1 vote
    Future Consideration  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  20. List all teams on the personal profile

    On RC Classic it was easy to identify all the teams in which a person was involved already. This is helpful in the context of coaching an team management

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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