13029 results found
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A feature for automatically changing the User's call queue status during After Hours
To avoid call handling members having rejected calls due to staying in the queue accidently overnight, an automation which kicks everyone out until next start of business.
11 votes -
GUI access for phones or IP address display in admin portal
A number of features for phones are not available except from the admin GUI specific to the phone (such as the Yealink T48). On the phone page in the admin portal, can we add either a link to the individual phone GUI, or a display for the local IP address so that admins can access the portal for the phone without having to physically from phone to phone to look up the address in order to modify the phone.
19 votes -
Bring back disabling of "Dial by Name Directory" to prevent hackers from finding out who all your users are in your business to social e...
...ngineer them. For security reasons being able to disabled company directory, will prevent hackers from find out all the users in your company and then social engineeering them to get info to gaina access to your company to for example send a user ransomeware.
5 votes -
RC Phone: Call forwarding rule based on a monthly calendar view
Please add an option to forward calls in Ring Central Phone based on a monthly calendar view. ...so at a glance of a calendar month you can see which member calls will be forwarded to, and easily change it when needed. For example, see in attached how we have 3 different members (Andres, Dan & Paul) on call throughout the month of July? Please add an option to make forwarding rules based on that. Many thanks!!
4 votes -
dial pad fixed on the screen
Help the dial pad to not to pull up manually everytime to make a call
10 votes -
Outbound Automatic Voicemail Drop
Be able to leave a pre-recorded voicemail as soon as you hear a "beep" and move on to your next call. In other words, make outbound call and instead of waiting for someone to pick; drop an automated or prerecorded message for the second party to call you back, while you move on to your next dial up call.
276 votes -
Allow admins to change user profile information (including pictures)
Tough to get users to take the time to upload and change their profile pictures. It would be great for admins to be able to use existing employee pictures (I.E. from Id badges/access cards) and update them globally. Even BETTER it would be great to be able to have Azure/Office365 pictures transfer over if an existing SSO conduit exists.
152 votes -
Option to choose the file type when backing up call recordings externally
This is important when we want to connect with a speech analytics tool as the .wav file has the best audio quality.
3 votes -
Mobile app, desktop app, and desktop phone log to show what extension picked up missed calls.
It would be helpful if the mobile app showed what extension picked up what call. Currently, when the same line rings simultaneously and one extension picks it up, it shows up as a missed call on all other extensions. I would like it if the desktop app, mobile app, and even the desktop phone showed who picked up what call instead of how it currently says missed call.
1 vote -
Change Downloaded Call Recording File Name
Add more details to call recording file name like the extension who answered or made the call.
3 votes -
Allow text to be typed in Fax TO: field in desktop app
You should not have to add a Contact before faxing. Right now, if you fax using a template and only a fax number, then the cover letter show nothing in the TO: line. I want to be able to have a separate "TO:" field and "Fax number" field, so my cover letter is not empty. Sometimes faxes are one time only and having to add a Contact also make the process slower.
1 vote -
add a notification option to alert you when someone goes into an available/green state on RC desktop app.
There are times when I need to connect with a peer and they are showing in DND Or busy/red. It would be great to have the option to click that would alert me when their status changes to available/green. This would prompt me to reach out at a time that is more convenient and able to chat.
1 vote -
virtual dial pad to hard phone connect
It would be useful if from our management system we could click on a customer's phone number, it would go to the Ring Central dial pad and then send it our hard phone to make outgoing calls.
1 vote -
Numpad Enter key activate call on Ring Central Desktop
Using ringcentral desktop, only the main enter key activates the call after typing the phone number, the enter key connected to the numpad does not work.
1 vote -
Be able to reinstate a deleted employee
In places like Google and others, after an employee is deleted you usually have about a month or more to reinstate their account. RingCentral should have this feature so that if an employee was deleted prematurely, their messages etc can be retrieved within an allowed timeframe.
3 votes -
Apply User Templates at Add User Screen
We create users in small batches, 1 to 5 at a time. They're usually all for the same department, and need to be configured with the same template. I think it would be great to have a section in the "Add Users" screen where you could select a template to apply to these users immediately upon creation, instead of having to manually find, select, and apply template to them right after.I think anyone who frequently adds small groups of similar users would agree. It's not really economical time-wise to use the bulk upload for such small user sets, so this…
3 votes -
Grouping audio device settings
I use RingCentral in a variety of ways. Sometimes I use it for meetings where I use my PC Speakers and Camera and Microphone. Other times I am making pure calls, where I use a typical Bluetooth headset with the PC. Switching back and forth between these settings is awkward. I would like a feature that simply lets me group my desired audio devices together and assign a "Group Name" to them. For example: "Camera & Speakers" would set my system to the camera, microphone on camera and speakers. A 2nd group would be simpy "Headset" that would change the…
4 votes -
Create a rule to select callers who have withheld their number.
Create a rule to select callers who have withheld their number. Currently you can only input numbers.
1 vote -
Message blocking in voicemail boxes
While we can turn off taking a message, you can't stop one from being forwarded to an extension or (from my understanding) stop texting features of an extension and/or faxing features if someone faxes to the direct dial number of an MVP account. It would be nice to be able to disable messaging all together for a phone so it can't queue messages by accident and not be noticed.
1 vote -
Add the capability to change caller id on the desk phone
Most legacy system's have a button that can be programmed on a keyset to send out an alternate caller id. Ring Central does not have this. I understand you can change it in the client but not everyone uses the client. This should be available to change on the fly when using a regular keyset. Please understand that this is an important feature for lots of customers and consider adding it as a feature.
1 vote
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