13031 results found
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Task functionality
RC - formerly Glip - has a task functionalityin the version 20.3.20 users were able to see their messages specific to that task in a right-hand side window in the RC app.users in 20.4.xx no longer can. the messages are just in the main window with all the other messages for that team.is there no way for users in the 'newer' version to see the messages for a specific task in a separate side window or view?
21 votes -
Include Site Column on Bulk Upload Template
Include site Column on Bulk Upload Template will help partners /Admin to include the Site where the users will be assigned to.
1 vote -
Call Queue Voicemails
Hi RingCentral, please enable the feature on the new app where the call queues can receive voicemails through the App instead of their work emails.If that feature can be enabled that will help tremendously helpful for my team. That is one of the main reasons we decided to choose RingCentral for our phone line.
28 votes -
Remove temporary info from emergency address
My client inserted his home address into the emergency, 911, address field during temporary setup. We now want that address removed from the system.
2 votes -
Templates for Different Roles
It would be useful to be able to set a template that set Caller ID according to the role of the user in our company. For example, if certain roles at a company need to appear as blocked when they are calling out and have a caller id appear as the company number for a different role. This makes it easier
2 votes -
Company-wide option to prevent outbound calls to all non toll-free numbers
We would like to have an option to prevent phones/numbers in our company from calling non toll-free numbers because none of our employees have a need to call non toll-free numbers and not even having the option to call non toll-free numbers would be a good way to prevent PBX hacks
2 votes -
being able to actively see if someone is even available without the mouse hovering over...
I want to beable to see if my team (in team groups) is available without being forced to hover over the person with my mouse.
3 votes -
Ability to PRINT and/or Email Text Threads from RC App
I'm an Insurance Agent and part of my job is to Document - Document - Document! Get the point. It would be nice to take Text Threads from RC App and Print them or email them so they can be stored in a client management system.
21 votes -
Toggle Feature/Role Adjustment for Group Manager Permissions
Requesting a toggle feature or role adjustment for a group manager not to edit settings of a member of a group. Also requesting to have multiple managers assigned to a group.
2 votes -
Separate Inbound and Outbound Calls in Call History in the RC app
I would like 2 bars to be added under Call History with Inbound Calls and one with outbound calls, just like there is all calls, missed calls, and call recordings
3 votes -
RC App for mobile - Call logs
Hi Team,
Sending feedback in behalf of from one of our partners/resellers. The current issue is that a call queue member can receive calls from a contact that they have stored on their mobile devices, and not know if the call was to their own DID/EXT or to the queue. As the missed calls from a queue show in the user’s call log, and the contacts stored translate the call log entries (stripping the queue name from the entry) a user does not know if the call was to themselves or the queue.
We need to find a solution, such…10 votes -
Send an alert when x numbers of calls are in the queue
We'd like to know when we have high volumes of calls waiting to be answered. This will allow us to put more staff into the group to pickup calls. This would be better than getting voicemails after they have waited 15 minutes
10 votes -
Ability for federated accounts to share Pooled Global Office Minutes
When customers choose to become federated due to multiple billing entities or the sheer size of the account, we need the ability for the Global Office minutes to be shared across all federated accounts.
4 votes -
Add the ability to pin a banner image and message on the top of a Glip team.
We would like the ability to pin a company message and image that does not scroll up. We want to make every employee aware of company guidelines on social edict before they post.
8 votes -
Ability to have an emergency 24/7 call queue which can override specified users available hours.
I would be able to have my IVR setup for afterhours extension to call a emergency call queue, and allow a "unavailable" extension to receive a "high priority" call 24/7. Would also allow me to rotate out support users for on-call afterhours calls.
3 votes -
Bring back the list of recent text messages on the phone tab.
I am not sure why you took this feature away in the latest release, but it was an absolutely terrible idea. It is so important to have recent text messages on the same phone panel without have to switch back and forth. You need to bring this feature back, it is making my life 10x harder trying to get through calls
1 vote -
Update Presence Status to show when online and not just within the app
Allowing the status to show when online and not just within the app will provide full insight into employees/coworkers actual availability which was a feature that was extremely useful in Skype. Currently just showing when someone is within the app is misleading as to when colleagues are actually online and available.
4 votes -
Comment Feature
Hello, I have a suggestion. Can you add a comment feature to where people can form a comment thread on a particular message. Ie) A asks B to file a document. Once complete B can comment under A's original message letting A know that the task has been completed. This will be a LOT cleaner, especially for people that have multiple messages with each other.
3 votes -
With Multi-site feature, need ability to rename Main site from 'company'
From admin, can see that it is called “Main Site”. It would be helpful to be able to change it to “Newsitename”
28 votes -
Mobile app contact presence should be unified and consistent across all apps
There is a different experience in contact presence in each app. The mobile app shows a colored symbol when you search for and select a user or a persistent status shows if you have a conversation started or when you add to quick contacts. It would be useful if company contact list showed all contact presence. The office 365 Chrome extension is a good example of what the presence list should look like in all apps.
4 votes
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