12262 results found
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Set up a speed dial to forward a call that can be toggled on or off for Mitel 6940 if the user is not available
Set up a speed dial to forward a call that can be toggled on or off for Mitel 6940 if the user is not available
1 vote -
Multi-Call Capacity for Park Locations
At present, each Park Location operates on a one-to-one basis, meaning only one call can be parked per extension at a time until it is retrieved or times out.
I would like to request the ability to park multiple concurrent calls within a single Park Location, allowing a higher capacity per park slot instead of the current single-call limitation.
This enhancement would greatly improve workflow efficiency, especially for users managing high volumes of simultaneous incoming calls and relying heavily on call parking in their daily operations.
4 votes -
deskphone dnd
Administrator access, visability, into DND status on Deskphones via the Admin Portal. Enabling this feature would allow administrators of the phone system, to go into the assigned deskphone and see a DND toggle that is either on or off for the physical deskphone. This toggle would manipulate the DND softkey that is programmed on that specific physical device. Just like if we added a key template, you can make a new section under "Phones and Devices" called "DND" and we can view all physical devices that are currently in "DND" state and then go into the device we are looking…
4 votes -
Increase the Maximum Greeting Duration for Announcement-Only Extension to more than 15 minutes.
Increase the Maximum Greeting Duration for Announcement-Only Extension to more than 15 minutes.
Increase availability ranging to 1-3 hours.
1 vote -
Call monitoring feature for all plans
The customer is requesting to have the call monitoring feature to be available in all plans and to be able to remove after a month
1 vote -
Tenant‑wide Default App Ring Duration Without Overriding User Call‑Handling Preferences
Admins currently must use a User Settings Template to change app ring duration at scale, which forces an override of user call‑handling preferences (ring in order vs ring all). This causes missed calls when short defaults (e.g., 2 rings) are applied and increases admin effort.
Request:
Add a tenant‑wide default RingCentral App ring duration that:-Applies only as a default
-Does not override user call‑handling preferences
- Can be changed safely without affecting personalized workflowsBenefit: Prevents missed calls, reduces manual user updates, avoids unintended overrides, and improves audit clarity.
5 votes -
ability to receive fax but disable outbound fax per user
When the fax setting is on for the account and the the user has a customized role of fax settings not enabled . The user should not have the ability to send fax
3 votes -
Workflows to be integrated with Shared Inbox
Workflows to be integrated with Shared Inbox.
This would allow customers to set up auto-responses using a shared inbox number.1 vote -
Automatically add messaging group or Teams
It will be great if ring central team messaging can have automatic group messaging assignment for newly added extensions depending on the department assigned or the email domain used so we can avoid manually adding new extensions to their respective groups
1 vote -
Record 911 calls
Any outbound calls from any building to 911 - we need to be able to record and have those stored for review.
2 votes -
stick to same post time when pop out conversation
After searching back and finding relevant point in a DM or Team message thread, I would like to pop out the conversation and remain at that point. Currently the pop out is positioned at latest message always.
1 vote -
View all outbound faxes sent by all extensions
Admins want the ability to view all outbound faxes sent by all extensions on a Site; from the admin portal website, it's available on individual extensions but not for admins to access on demand.
1 vote -
caller id
I'd like a way to check the outbound caller ID set on a user's account without having to go user by user in the admin portal. If it could be included in the User export or displayed as a column in the user portal that would be ideal
1 vote -
PRESENCE REPORT
Summary
Add a built-in report in RingCentral to view user presence statuses (Available, Busy, DND, Offline), both in real time and historically.Problem
Presence is currently only visible live (e.g., HUD) or via API, with no native reporting. This limits visibility and requires custom development for tracking or analysis.Proposed Solution
Create a “Presence Report” in Analytics with:Real-time and historical presence data
Filters (user, team, department)
Export capability (CSV/Excel)Why It’s Helpful
Improves staffing and coverage planning
Increases operational visibility
Supports performance monitoring
Reduces reliance on custom API solutionsImpact
Enhances analytics capabilities and adds value for teams managing…3 votes -
Fix Automatic Fax Printing so that it works in A4
Currently the Automatic fax printing in Avaya Cloudoffice is unable to resize faxes to print in A4 - it generates printouts in A4 but for any printouts that are outside the margins of A4 it adds a blank page before and after each page of content.
This doesn't happen on every fax, but it is a very frequent occurrence in our environment, so much so that we can't use automatic printing, despite it being what we need to suit the system. Instead our team are having to manually print all faxes as they arrive.
Have worked with the support team…
2 votes -
Silence calls
In the iPhone app, incoming calls cannot be silenced. They keep ringing until answered or transferred to voicemail. I need to be able to silence the calls when in a meeting or working on another task.
1 vote -
Request for SMS Forwarding or Centralized Messaging Options in RingCentral
The customer is requesting assistance and guidance on managing and centralizing their business SMS communications.
Specifically, they are asking if RingCentral has any feature or recommended solution that would allow them to:
Handle a large volume (1,000+ contacts) of existing business text messages currently going to their personal mobile number
Potentially forward or redirect SMS messages from their personal cell phone into their RingCentral number/system
Consolidate ongoing client and prospect text conversations into RingCentral for easier managementIn short, the customer is requesting a way to move or integrate SMS conversations from their personal mobile device into RingCentral so all…
5 votes -
DTMF passed on merged conference call for hard phones
Customers would like the ability to merge two PSTN calls onto a 3-way conference call using a hard phone and have DTMF passed between the two PSTN calls.
This currently works with the Ringcentral app but does not work for most all of the supported desk phones.
1 vote -
Flexible Scheduling Intervals & User Assignment Options
The system currently limits time selection for the extension schedule is 15-minute intervals (00, 15, 30, 45) and does not support assigning multiple internal users to daily opening/closing schedules. I wanted to set 8:AM for opening hours, but it only allows me to select 8:00AM, 8:15AM, 8:30AM, and 8:45AM.
Request
Allow more flexible time input (e.g., 5-minute intervals or manual entry).
Enable assigning multiple internal users to daily schedules with defined operating hours.Benefit
Improves scheduling accuracy and team coordination, especially for non-standard working hours.2 votes -
Enable SMS for Mexico numbers
Hi, It would be best if we can allow SMS to be enabled for Mexican numbers. This will help users to utilize their Mexican numbers in communicating to clients thru text messaging.
1 vote
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