What's the issue:Our customers are sending messages to our company number, I would like our agents to use the company main number to receive and send SMS. Currently there is no option to share a company mailbox with our agents which is really a tragedy. I have seen this option in competitors like dialpad. Current Workaround: To receive SMS the only thing I have found is to set the operator to call queue and set up a email notification. There is no way to reply to SMS using this method. Further, there are no SMS threads, so the continuum is broken. Agents don't know where the communication was left. What's the request: The feature request is to created a shared SMS mailbox which we can set authorized users. The authorized users can then send and receive SMS using company main or call queue numbers .

I would like to have the ability to have a shared SMS inbox which can be used by the agents to send and receive SMS using company numbers

It would be helpful to have a shared SMS number so that multiple employees can monitor the same number and reply to texts.

Everyone would benefit. Especially when you do not want to give out personal numbers and monitor activity

Able to set main number to send sms/mms not just the operator ext

Allow inbound text messages to be received and replied to by multiple users that are part of a group tied to the company main number/operator.

Is there currently any way for multiple users to receive SMS messages?

When SMS was received on RingCentral Number, we can set a forwarding settings that it can forward to an external number

Forwarding calls when someone is out of office is very helpful. Why can we not forward text messages? It seems like call forwarding is only half way helpful if we can't forward texts. Please make it happen.

We want a company phone number to show as the SMS permanant caller ID on any users on the account

...er on your end when sending texts?. Can you add option to permanently save the main number as the sender of SMS for Operator Extension instead of manually changing the number on your end when sending text?

Currently, only the account designated Operator or the designated Company Fax/SMS Recipient can send text messages with an outbound caller id number other than their own extension.Enabling other users to send messages from the company main number will permit a team to more effectively engage customers via text message.

Enable all extensions users to send text messages using the main company phone number.

Have customers text directly to main phone number like Podium. Also have the ability to have an Auto Attendant in texting

Kindly allow call queue numbers to be used for the users messaging function instead of only the number assigned to their respective profile.Since our clients use text messages and employs multiple agents under their campaign, it is important for them that their customers reply back to only one number which is the number assigned to the call queue instead of various phone numbers used by the many agents when using the texting feature.

We have a single "main" telephone number. It isn't really intended for text messaging. All our outbound telephone calls show this main number as the caller ID. That means this number appears in the call history when one of our employees calls someone's mobile phone. Those people may then associate our main telephone number with that particular employee, and will sometimes send a text message, thinking it's going directly to that person. I am our administrator, and currently all text messages that are sent to our main telephone number arrive in my list of text messages. I'd like to have the ability to "transfer" a message from my list of messages to someone else's (if I can determine who the person is actually trying to reach).It would also be nice to separate these messages from the ones that are really mine.

We need to be able to text to/from the same one company number by each user. as of now, only one user can do that, the others' id is different numbers. it is not convenient and not functional or effective. In fact I would not have signed up wit hRingcentral if I had known this would not work.

The messages land with primary operator. This is a limitation in managing communications with clients. If the operator is not available, other users are unable to see the messages unless a user logs specifically into the operator's account. There is potential for missed messages if the operator is unavailable. In addition, if the team is able to manage such companywide messages, the responsible person could be tagged and could respond to messages faster.

we want to have an option to set a caller ID for SMS and not to change the number every time we send SMS

I want to be able to allow users in the same department to view the text messages that others send out. A lot of times situations will happen where one user has been in contact with a customer, and that customer later talks to a different user saying that the first user said X, Y, and Z. So instead of having to call around to verify what was said it would be easier to allow them to directly view all the messages within the same department.