The AI notes feature was one of the primary reasons for moving to RingCentral. We just learned during testing after going live that the AI notes feature for desk phones is not enabled. This will unfortunately change our planned workflow until the feature is available.

Need this ASAP

Please ensure this is implemented asap.

I completely agree with the comments from Todd below! This is a major issue being presented as a feature, but is completely unusable and non-existent when using a deskphone.

"Seriously, when they sold me on this system the AI notes taking feature was the main reason our office signed up. The onboarding people conveniently forgot to mention it doesn't work with a paired deskphone!!!"

Seriously, when they sold me on this system the AI notes taking feature was the main reason our office signed up. The onboarding people conveniently forgot to mention it doesn't work with a paired deskphone!!!

AGREED! Please get this done ASAP!

This is an essential feature and must be implemented ASAP

Is there any progress on getting AI notes to work when making calls from physical desk phones and using the website app? This would be a HUGE help for my staff.

Please get this working it would be very beneficial. Thank you.

I'd like to have AI notes and transcribing available for users with a desk phone

AI notes and transcribing for desk phones

Please facilitate this feature as our office use desktop polycom phone as main reception phone as well. And we get lots of important info.

This was one of our most used features of RC. But due to lack of quality of our call using the app, we went to desk phones. Now we are unable to.

i would add some teams Direct routing support would be handy as well, maybe a way to view notes etc without using the app and calls to be transcribed if AI is enabled and call answered via DR

Customer wanted to have a AI notes on the Desk phone if possible

HOW is this feature STILL not available on the deskphones? Every month in the "what's new" webinar the lady keeps saying it "should be enabled in the next couple months" and yet here we are, month after month, with no functionality.

I need this in order to keep my notes and know how to follow up.

Would also like this feature enabled please.

I think the notes are critical for our business.

I think this is a necessary feature