Enable AI transcription on Desk phone
Have AI do notes when in call using physical desk phones

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Andrew commented
Please ensure this is implemented asap.
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Bob commented
I completely agree with the comments from Todd below! This is a major issue being presented as a feature, but is completely unusable and non-existent when using a deskphone.
"Seriously, when they sold me on this system the AI notes taking feature was the main reason our office signed up. The onboarding people conveniently forgot to mention it doesn't work with a paired deskphone!!!"
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Todd commented
Seriously, when they sold me on this system the AI notes taking feature was the main reason our office signed up. The onboarding people conveniently forgot to mention it doesn't work with a paired deskphone!!!
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Jimbo commented
AGREED! Please get this done ASAP!
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Encinitas commented
This is an essential feature and must be implemented ASAP
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Tracy commented
Is there any progress on getting AI notes to work when making calls from physical desk phones and using the website app? This would be a HUGE help for my staff.
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Travis commented
Please get this working it would be very beneficial. Thank you.
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RH commented
Please facilitate this feature as our office use desktop polycom phone as main reception phone as well. And we get lots of important info.
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Justin commented
This was one of our most used features of RC. But due to lack of quality of our call using the app, we went to desk phones. Now we are unable to.
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Paul commented
i would add some teams Direct routing support would be handy as well, maybe a way to view notes etc without using the app and calls to be transcribed if AI is enabled and call answered via DR
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Mikee commented
Customer wanted to have a AI notes on the Desk phone if possible
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Brad commented
HOW is this feature STILL not available on the deskphones? Every month in the "what's new" webinar the lady keeps saying it "should be enabled in the next couple months" and yet here we are, month after month, with no functionality.
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Brian commented
I need this in order to keep my notes and know how to follow up.
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Benny commented
Would also like this feature enabled please.
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Ronnie commented
I think the notes are critical for our business.
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Kim commented
I think this is a necessary feature
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Betsey commented
be VERY beneficial to have this function
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Terri commented
This is a very important feature.
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Frank commented
This feature is critical to our business.
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Terry commented
This feature is very important for our business. Thank you for your consideration.