Settings and activity
190 results found
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11 votes
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42 votes
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48 votesAn IT admin can set meetings to start recording automatically whenever a host or moderator joins.End users can also do the same via Settings>Meetings in service.ringcentral.com. This has been available for several years and is configured in the Admin Portal under company meeting settings. See Configuring company meeting settings.
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19 votes
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Anthony
commented
Disable the extension feature for access and delete its own recorded calls
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3 votes
An error occurred while saving the comment Anthony
commented
Requesting to have a feature being capable of customizing/ uploading greeting in the automatic call recording announcement
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4 votes
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116 votes
Performance Reports is a legacy product and will soon pave way to next gen Business Analytics. So we are not going to add features to performance reports any more.
In Business Analytics, there is an option to buy Pro which supports 1/2 or 3 yr of retention.
Here are all the details-https://support.ringcentral.com/article-v2/Differences-between-Business-Analytics-Essentials-and-Pro.html?brand=RingCentral&product=RingEX&language=en_US
An error occurred while saving the comment Anthony
commented
1 year retrievable data for analytics performance reports
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189 votesAnyone presenting — not just the host — can include system audio so participants hear shared video and audio clearly. This is supported when presenting from the desktop app on both Windows and macOS, with macOS support our most recent addition. See Sharing your screen with audio.
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23 votes
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18 votes
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5 votes
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17 votes
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9 votes
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194 votes
Thanks for this suggestion. Remote control during screen sharing is available today, but only when both the person sharing and the person requesting control are on the RingCentral desktop app.
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34 votes
An error occurred while saving the comment Anthony
commented
Incoming caller ID name for UK account
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11 votes
An error occurred while saving the comment Anthony
commented
Set keyboard shortcut assign for accepting and closing calls applicable for both MAC and Windows devices.
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232 votes
The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌
This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.
Learn more here:
Managing greetings, wait messages, and music settings for call queues.
An error occurred while saving the comment Anthony
commented
Automatic callback if the caller leaves the queue and wants to have an automatic callback
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21 votes
An error occurred while saving the comment Anthony
commented
Automatic fax forwarding
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8 votes
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77 votes
feature to block SMS