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← RingCentral Ideas

Settings and activity

195 results found

  1. Remove Guest User in RC app/Admin Portal

    35 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Admin →
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  2. Increasing number of logins on one extension

    28 votes

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    Needs More Information  ·  5 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Anthony commented  · 

    A feature for assigning a single digital line to multiple desk phones

  3. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    686 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Anthony commented  · 

    A feature in web portal for checking the RC app status if it is offline or online

  4. Calendar Presence Is On | O365 Outlook Calendar

    18 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Admin →
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    Anthony commented  · 

    It would be grand to have a feature when a scheduled meeting in Outlook to automatically set the extension`s status to DND as well same like the scheduled meetings set in Outlook Ring Central

  5. Bulk delete for sms messages

    42 votes

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    17 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  6. Block SMS/Text messages without blocking phone calls from the same number

    11 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Anthony commented  · 

    feature to block SMS

  7. Play announcement "press 1" on call Queue

    42 votes

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    Needs More Information  ·  15 comments  ·  Phone & Messaging » Application  ·  Admin →
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  8. Automatic Recording on RCV

    48 votes

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    18 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Implemented  ·  Harish Narayan responded
    An IT admin can set meetings to start recording automatically whenever a host or moderator joins.End users can also do the same via Settings>Meetings in service.ringcentral.com. This has been available for several years and is configured in the Admin Portal under company meeting settings. See Configuring company meeting settings.


  9. Remove ability for user to delete a recording of their own

    19 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Anthony commented  · 

    Disable the extension feature for access and delete its own recorded calls

  10. Customize Play Announcement

    3 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Anthony commented  · 

    Requesting to have a feature being capable of customizing/ uploading greeting in the automatic call recording announcement

  11. Download the meeting recordings for users by an admin

    4 votes

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    Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Admin →
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  12. Increase Data Retention of Analytics

    116 votes

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    15 comments  ·  Analytics & Reporting » LOB  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Performance Reports is a legacy product and will soon pave way to next gen Business Analytics. So we are not going to add features to performance reports any more.


    In Business Analytics, there is an option to buy Pro which supports 1/2 or 3 yr of retention.


    Here are all the details-https://support.ringcentral.com/article-v2/Differences-between-Business-Analytics-Essentials-and-Pro.html?brand=RingCentral&product=RingEX&language=en_US


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    Anthony commented  · 

    1 year retrievable data for analytics performance reports

  13. Share host Audio in RC Video in Desktop App

    189 votes

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    13 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Implemented  ·  Harish Narayan responded
    Anyone presenting — not just the host — can include system audio so participants hear shared video and audio clearly. This is supported when presenting from the desktop app on both Windows and macOS, with macOS support our most recent addition. See Sharing your screen with audio.


  14. Ability to forward texts to multiple extensions/numbers

    23 votes

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    Future Consideration  ·  4 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  15. Change Keyboard Shortcuts in RingCentral App

    18 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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  16. Click on a previous phone call and create a task out of it

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  17. Download Multiple Faxes

    17 votes

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    Future Consideration  ·  4 comments  ·  Phone & Messaging » Fax  ·  Admin →
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  18. Bulk user download with meeting provider included.

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. Add Remote Control feature to RC Desktop App - Video

    194 votes

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    74 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  20. Set Up Company Outbound Caller Name (CNAM) for UK accounts

    35 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Anthony commented  · 

    Incoming caller ID name for UK account

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