Settings and activity

181 results found

1. Ability to disable pop up on the incoming call using RingCentral app

   91 votes

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   Under Review  ·  14 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Justin commented  ·  Jan 21, 2025  ·  Edit…  ·  Delete…

   This MUST be brought back.

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   Justin supported this idea  ·  Jan 21, 2025

2. Absorb free RingCentral account into company account

   9 votes

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   New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Justin shared this idea  ·  Jan 17, 2025

3. Add Call Queues to HUD

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   0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Justin supported this idea  ·  Jan 17, 2025

4. IVR Wait

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   25 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Justin supported this idea  ·  Jan 17, 2025

5. Group > Call Queues > Overflow Group - Ring Simultaneously

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   New  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Justin supported this idea  ·  Jan 17, 2025

6. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

   166 votes

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   Under Review  ·  10 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Justin supported this idea  ·  Jan 17, 2025

7. Permanently minimize the AI Notes and Transcript box

   85 votes

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   20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi all, when the call screen/ dialer is popped out of the app, you are now able to minimize the AI Transcript and Note screen. Please ensure you are on the latest version of the app for this update. Thank you!

   Justin supported this idea  ·  Jan 17, 2025

8. Streaming Music / Message on Hold

   80 votes

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   Under Review  ·  17 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Justin supported this idea  ·  Jan 17, 2025

9. Add external call forwarding option to custom rule at auto-receptionist

   11 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Justin supported this idea  ·  Jan 17, 2025

10. Add schedules to IVR menus

    7 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Justin shared this idea  ·  Jan 17, 2025

11. Activate Extension / Non User extension online without creating an account.

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Jan 16, 2025

12. Message-Only Extension - Admin Activation

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Justin commented  ·  Jan 16, 2025  ·  Edit…  ·  Delete…

    The current method is so cumbersome when programming a new install! I have to set my own email and then manually activate the extension. That makes no logical sense!

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    Justin supported this idea  ·  Jan 16, 2025

13. Display schedule without clicking Edit

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    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Justin shared this idea  ·  Jan 16, 2025

14. Allow manually entering time for schedules and 24 hour time

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Justin shared this idea  ·  Jan 16, 2025

15. Option to display 24 hour time in chat messages

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Jan 16, 2025

16. Bulk Disable and Delete Call Queues

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Justin shared this idea  ·  Jan 16, 2025

17. option to activate call queues in bulk via Admin portal

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Jan 16, 2025

18. Make selected user more prominent

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    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Justin supported this idea  ·  Jan 16, 2025

19. Call and Text Icons to External Contacts from Call History

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    4 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Justin commented  ·  Dec 31, 2024  ·  Edit…  ·  Delete…

    I would love to see this idea implemented. If I am looking at my call history, it is because I want to call someone back; not message them or video chat. The Call icon needs to be top priority in the call history section.

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    Justin supported this idea  ·  Dec 31, 2024

20. Give meaningful error message when trying to move number assigned to ring cx to inventory

    3 votes

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    Needs More Information  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Justin commented  ·  Dec 31, 2024  ·  Edit…  ·  Delete…

    Please advise what additional information you require.

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    Justin shared this idea  ·  Oct 29, 2024