Settings and activity

127 results found

1. Caller ID name should be visible for Toll Free

   156 votes

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   Future Consideration  ·  32 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Danielle supported this idea  ·  Jan 23, 2025

2. Customization of the error message of failed SMS

   4 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Danielle supported this idea  ·  Jan 7, 2025

3. Intercom working on a group of extensions

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Danielle supported this idea  ·  Dec 24, 2024

4. Apply key template on Presence for yealink device

   42 votes

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   Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Danielle supported this idea  ·  Dec 23, 2024

5. Phone call satisfaction feedback/survey

   16 votes

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   Future Consideration  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Danielle supported this idea  ·  Dec 20, 2024

6. Disable Call recording announcement

   71 votes

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   New  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Danielle supported this idea  ·  Dec 19, 2024

7. Mute In-Call Voice Notifications for Call Recording & Transcripts On

   88 votes

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   Planned  ·  17 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Danielle supported this idea  ·  Dec 18, 2024

8. SMS Outbound Caller ID Change

   86 votes

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   10 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Danielle supported this idea  ·  Dec 16, 2024

9. Integrate SMS with high-velocity sales in SalesForce

   4 votes

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   Future Consideration  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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   Danielle supported this idea  ·  Dec 13, 2024

10. Visual editor for call handling and forwarding

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Danielle supported this idea  ·  Dec 6, 2024

11. Call Queue Forwarding to and IVR menu

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Danielle supported this idea  ·  Dec 2, 2024

12. Automated reports for RingSense managers

    38 votes

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    3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Planned  ·  Sushant Hiray responded

    Thanks so much for sharing this suggestion! I’m happy to let you know that we’ve added it to our product roadmap for the upcoming quarter. We’ll update this thread and let you know here as soon as it’s live for our customers.

    Danielle supported this idea  ·  Nov 14, 2024

13. Pause Automatic Call Recording

    39 votes

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    New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Danielle supported this idea  ·  Nov 12, 2024

14. Increase Data Retention for Automatic Call recording (Data Retention Policy)

    169 votes

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    Under Review  ·  24 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Danielle supported this idea  ·  Nov 12, 2024

15. Super Admin to access other user extensions access

    6 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Danielle shared this idea  ·  Nov 7, 2024

16. Increase SMS Allocation

    7 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Danielle supported this idea  ·  Nov 6, 2024

17. Call waiting for queue calls

    164 votes

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    40 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
    Danielle supported this idea  ·  Nov 4, 2024

18. Increase Retention Period for Sent Faxes

    159 votes

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    Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Danielle supported this idea  ·  Oct 16, 2024

19. Caller ID for every extension

    90 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Danielle supported this idea  ·  Oct 10, 2024

20. Include contents of SMS/MMS on the Logs

    163 votes

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    Under Review  ·  24 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Danielle supported this idea  ·  Oct 8, 2024