Settings and activity

126 results found

1. Customization of the error message of failed SMS

   4 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Danielle Dumpit supported this idea  ·  Jan 7, 2025

2. Intercom working on a group of extensions

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Danielle Dumpit supported this idea  ·  Dec 24, 2024

3. Apply key template on Presence for yealink device

   39 votes

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   Under Review  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Danielle Dumpit supported this idea  ·  Dec 23, 2024

4. Phone call satisfaction feedback/survey

   14 votes

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   Future Consideration  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Danielle Dumpit supported this idea  ·  Dec 20, 2024

5. Disable Call recording announcement

   61 votes

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   New  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Danielle Dumpit supported this idea  ·  Dec 19, 2024

6. Mute In-Call Voice Notifications for Call Recording & Transcripts On

   86 votes

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   Planned  ·  16 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Danielle Dumpit supported this idea  ·  Dec 18, 2024

7. SMS Outbound Caller ID Change

   80 votes

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   8 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Danielle Dumpit supported this idea  ·  Dec 16, 2024

8. Integrate SMS with high-velocity sales in SalesForce

   4 votes

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   Future Consideration  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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   Danielle Dumpit supported this idea  ·  Dec 13, 2024

9. Visual editor for call handling and forwarding

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Danielle Dumpit supported this idea  ·  Dec 6, 2024

10. Call Queue Forwarding to and IVR menu

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Danielle Dumpit supported this idea  ·  Dec 2, 2024

11. Automated reports for RingSense managers

    37 votes

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    2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thanks so much for sharing this suggestion! I’m happy to let you know that we’ve added it to our product roadmap for the upcoming quarter. We’ll update this thread and let you know here as soon as it’s live for our customers.

    Danielle Dumpit supported this idea  ·  Nov 14, 2024

12. Pause Automatic Call Recording

    24 votes

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    New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Danielle Dumpit supported this idea  ·  Nov 12, 2024

13. Increase Data Retention for Automatic Call recording (Data Retention Policy)

    131 votes

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    Under Review  ·  16 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Danielle Dumpit supported this idea  ·  Nov 12, 2024

14. Super Admin to access other user extensions access

    3 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Danielle Dumpit shared this idea  ·  Nov 7, 2024

15. Increase SMS Allocation

    7 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Danielle Dumpit supported this idea  ·  Nov 6, 2024

16. Call waiting for queue calls

    163 votes

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    40 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
    Danielle Dumpit supported this idea  ·  Nov 4, 2024

17. Increase Retention Period for Sent Faxes

    121 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Danielle Dumpit supported this idea  ·  Oct 16, 2024

18. Caller ID for every extension

    87 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Danielle Dumpit supported this idea  ·  Oct 10, 2024

19. Include contents of SMS/MMS on the Logs

    148 votes

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    Under Review  ·  21 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Danielle Dumpit supported this idea  ·  Oct 8, 2024

20. Customize Call Screening Prompt

    5 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Danielle Dumpit supported this idea  ·  Oct 7, 2024