Settings and activity

156 results found

1. Internal Caller ID

   14 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Maria Lorenza Dulog supported this idea  ·  Sep 19, 2024

2. Receive OTP from websites

   237 votes

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   Under Review  ·  53 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Maria Lorenza Dulog supported this idea  ·  Sep 19, 2024

3. Call Me feature should be available prior to meeting start

   2 votes

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   Under Review  ·  0 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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   Maria Lorenza Dulog supported this idea  ·  Sep 11, 2024

4. Increase the number of callers allowed in queue to 50 callers

   11 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Maria Lorenza Dulog supported this idea  ·  Sep 11, 2024

5. Auto reply that number is disabled for SMS

   40 votes

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   6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is now live as of 7/10/2025-- additional details have been added to the failure message.

   Maria Lorenza Dulog supported this idea  ·  Sep 11, 2024

6. Ability to retrieve deleted calls

   34 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Maria Lorenza Dulog supported this idea  ·  Sep 9, 2024

7. Choose a specific user for call recording announcement

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Maria Lorenza Dulog supported this idea  ·  Sep 4, 2024

8. Ability to create sms group name

   10 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Maria Lorenza Dulog shared this idea  ·  Sep 4, 2024

9. CNAM feature for Canada

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   117 votes

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   Implemented  ·  23 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Maria Lorenza Dulog supported this idea  ·  Sep 3, 2024

10. IVR Menu option If caller enters no action after the prompt played 3 times

    42 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Maria Lorenza Dulog supported this idea  ·  Sep 3, 2024

11. Ability to change the times the prompt is played if caller enters no action

    10 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Maria Lorenza Dulog supported this idea  ·  Sep 3, 2024

12. Call waiting to apply on call queue members.

    74 votes

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    7 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    https://support.ringcentral.com/article-v2/Allowing-agents-to-handle-multiple-calls-in-a-RingEX-call-queue.html?brand=RingCentral&product=RingEX&language=en_US

    Maria Lorenza Dulog supported this idea  ·  Aug 28, 2024

13. incoming call waiting for call queues

    7 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Maria Lorenza Dulog supported this idea  ·  Aug 23, 2024

14. Allow users to place call on hold to answer second incoming call

    15 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Maria Lorenza Dulog supported this idea  ·  Aug 23, 2024

15. Ability to answer more than 1 call from a call queue.

    49 votes

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    9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    You can now allow call queue members to handle multiple calls — perfect for busy environments where incoming calls keep rolling in. This feature lets agents place one call on hold while answering another, improving flexibility and efficiency for your team.

    Learn more here:

    👉 Allowing call queue members to handle multiple calls.

    Maria Lorenza Dulog supported this idea  ·  Aug 23, 2024

16. Answer incoming call when engaged on another call

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Maria Lorenza Dulog supported this idea  ·  Aug 23, 2024

17. Call queue pick-up members should be able to pick-up any calls from the call queue not just the overflow calls

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Maria Lorenza Dulog supported this idea  ·  Aug 23, 2024

18. Turn off Call Queue incoming call notification

    7 votes

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    1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Maria Lorenza Dulog supported this idea  ·  Aug 23, 2024

19. Caller ID name should be visible for Toll Free

    156 votes

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    Future Consideration  ·  32 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Maria Lorenza Dulog supported this idea  ·  Aug 21, 2024

20. Ability to remove the option to receive voicemail notification when receiving faxes

    24 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Maria Lorenza Dulog supported this idea  ·  Aug 21, 2024