Settings and activity

21 results found

1. Allow 911 notification email/SMS recipients to be specified by location

   61 votes

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   Planned  ·  20 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Nicole supported this idea  ·  Apr 8, 2026

2. Copy Existing Agent Roles to new roles

   6 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Nicole supported this idea  ·  Feb 26, 2026

3. Check IP address in the admin portal

   25 votes

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   New  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Nicole supported this idea  ·  Jan 5, 2026

4. Chat Popout Window

   14 votes

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   Under Review  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Nicole supported this idea  ·  Nov 27, 2025

5. Allow to send faxes to non T38 transmission

   23 votes

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   New  ·  2 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Nicole supported this idea  ·  Nov 17, 2025

6. Wrap Time / After Contact Work

   156 votes

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   Future Consideration  ·  19 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Nicole supported this idea  ·  Oct 24, 2025

7. Need ability to increase Monitoring Group limit of 100

   24 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nicole supported this idea  ·  Oct 21, 2025

8. RingCX Feature Request: Native Integration for RingEX Call Queue Transfers

   20 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Nicole supported this idea  ·  Sep 5, 2025

9. Cost Centers built in RCX

   45 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Nicole supported this idea  ·  Aug 29, 2025

10. Analytics

    8 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Nicole supported this idea  ·  Jul 14, 2025

11. Performance report align with user call logs

    100 votes

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    11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Performance reports are old legacy reports, which will pave way to business analytics. In business analytics, we have call records, and we will see if we can align call records with call logs.

    Nicole supported this idea  ·  Jul 11, 2025

12. Archiver Bulk upload messages, fax and voicemail.

    8 votes

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Nicole supported this idea  ·  Jul 10, 2025

13. Device Orders should be searchable by extension/device.

    6 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nicole supported this idea  ·  May 14, 2025

14. Ringcx voicemail Email notification includes transcript of the voicemail

    43 votes

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    5 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminKirill.V Valov (Group Product Manager, RingCentral) responded

    Interactions coming through the Queue voicemail channel provide transcripts now

    Nicole supported this idea  ·  May 13, 2025

15. Call Display visible when calls are transferred from Reception

    26 votes

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    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Nicole supported this idea  ·  May 13, 2025

16. Group > Call Queues > Overflow Group - Ring Simultaneously

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    26 votes

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    New  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Nicole supported this idea  ·  Nov 27, 2024

17. RingSense: Pull in/Filter Calls based on Duration

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    58 votes

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    4 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.

    Key benefits of this feature include:

    • Custom thresholds: Customers can define minimum call duration rules
    • Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
    • Business impact: Streamlines analysis by focusing only on meaningful customer interactions

    Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account

    Nicole supported this idea  ·  Aug 8, 2024

18. Run Reports for users synced in RingCentral And Microsoft Teams

    14 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Nicole supported this idea  ·  Jul 19, 2024

19. Set the default virtual background for all users in an organization

    29 votes

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    Under Review  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Nicole supported this idea  ·  Jun 28, 2024

20. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    679 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Nicole supported this idea  ·  May 14, 2024