← RingCentral Ideas

Settings and activity

123 results found

  1. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

    9 votes
    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    EJ supported this idea  · 

  2. Sync of contacts between Ring Central App and admin portal/soft phones

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    EJ supported this idea  · 

  3. Disable Direct calls

    4 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    EJ supported this idea  · 

  4. Enable forwarding calls to external numbers to allow voicemail in RingCentral if unanswered.

    18 votes
    1 comment  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    EJ supported this idea  · 

  5. Caller ID for every extension

    81 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    EJ supported this idea  · 

  6. Ability to turn off call quality survey for agents.

    40 votes
    8 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded
    Hi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls.
    EJ supported this idea  · 

  7. Capability of the User to use Multiple Site Caller ID

    30 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    EJ supported this idea  · 

  8. Desk Phone and Desktop application Sync

    93 votes
    Planned  ·  12 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    EJ supported this idea  · 

  9. SMS Monitoring

    39 votes
    8 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    EJ supported this idea  · 

  10. Add ring group to call queues

    24 votes
    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    EJ supported this idea  · 

  11. Include contents of SMS/MMS on the Logs

    40 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    EJ supported this idea  · 

  12. Analytics reports for specific time frame like between 6am to 6pm EST

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    EJ supported this idea  · 

  13. Ability to use Shared Line as Outbound Caller ID

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    EJ shared this idea  · 

  14. Allow SMS Outbound Caller ID Change

    46 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    EJ supported this idea  · 

  15. Allow the Same Line to Ring on Multiple Deskphones

    17 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    EJ supported this idea  · 

  16. SMS Outbound Caller ID Change

    59 votes
    2 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    EJ supported this idea  · 

  17. Individual Outbound Caller ID for Shared Lines

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    EJ supported this idea  · 

  18. Separate Settings for Call Queue and Extension Ring groups

    5 votes
    0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    EJ supported this idea  · 

  19. Call waiting for queue calls

    162 votes
    40 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
    EJ supported this idea  · 

  20. Call waiting to apply on call queue members.

    71 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    EJ supported this idea  · 
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