Settings and activity

172 results found

1. User should be able to pick up calls placed on hold even if another extension ansewered their phone

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Jul 21, 2025

2. Customizable password policies

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Jul 18, 2025

3. Ability to Schedule Text Messages

   242 votes

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   49 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   Check out BeeTexting to learn how to schedule text messages today: https://www.ringcentral.com/apps/beetexting

   EJ supported this idea  ·  Jul 14, 2025

4. Synchronize DND setting across App and Desk Phones

   24 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Jun 3, 2025

5. Enable a true DND presence sync

   171 votes

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   19 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!

   EJ supported this idea  ·  Jun 3, 2025

6. Changing the Main Super Admin to another existing extension

   61 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  May 30, 2025

7. DELETE (ON ALL INCOMING) - Prompt me to press 1 before connecting the call

   12 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  May 29, 2025

8. TollFree OB Caller ID for AU

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  May 29, 2025

9. Improve AI Transcription

   36 votes

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   New  ·  4 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  May 19, 2025

10. Retain the main number as SMS outbound caller id.

    45 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  May 13, 2025

11. MSI installer with Auto Update

    36 votes

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    8 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, this is now available on the downloads page: https://support.ringcentral.com/download.html

    
    

    EJ supported this idea  ·  May 13, 2025

12. Receive OTP from websites

    195 votes

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    Under Review  ·  41 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  May 6, 2025

13. Ability to answer Google Verification Calls

    6 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  May 6, 2025

14. Allow to send faxes to non T38 transmission

    21 votes

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    New  ·  2 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  May 6, 2025

15. multiple devices

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Apr 29, 2025

16. RingCentral unified app (Jupiter) to display presence that is uniform between multiple RingCentral app platforms

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Apr 29, 2025

17. Make call queue numbers available as outbound caller ID numbers in User Settings templates

    62 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Apr 28, 2025

18. Retain Caller ID information regardless of blind/warm transfer type

    222 votes

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    21 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.

    
    

    This feature allows for caller ID to transfer in these scenarios.

    
    

    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    
    

    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail

    
    

    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.

    
    

    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version 22.2 or later

    
    

    This feature does not work with Cisco or Yealink phones. This feature has not been formally tested on Mitel phones, it may or may not work.

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.

    
    

    This feature allows for caller ID to transfer in these scenarios.

    
    

    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    
    

    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail

    
    

    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.

    
    

    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version… more

    EJ supported this idea  ·  Apr 21, 2025

19. Different Ringtones for Extensions and Numbers

    27 votes

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    Planned  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Apr 18, 2025

20. Feature Request: Restrict User Login to RingCentral Mobile App

    16 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Apr 14, 2025