Settings and activity

176 results found

1. Have the ability to restrict an extension from adding another extension in HUD in RC App.

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Aliyah supported this idea  ·  Mar 8, 2024
   Aliyah shared this idea  ·  Dec 6, 2022

2. Extend the number of characters/email address that can be added on the email field under notification settings.

   3 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Aliyah shared this idea  ·  Dec 14, 2022

3. Bulk Update for Emergency Response Locations

   4 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Aliyah supported this idea  ·  Mar 8, 2024
   Aliyah shared this idea  ·  Mar 30, 2023

4. Ability to customize password for Poly phones without reverting it to the default.

   13 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Aliyah supported this idea  ·  Mar 8, 2024
   Aliyah shared this idea  ·  Mar 30, 2023

5. SMS Usage Counter

   21 votes

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   Future Consideration  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Aliyah supported this idea  ·  Mar 8, 2024
   Aliyah shared this idea  ·  Apr 4, 2023

6. Better integrate the floating window when presenting

   3 votes

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   Under Review  ·  1 comment  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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   Aliyah supported this idea  ·  Mar 8, 2024
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   Aliyah commented  ·  Apr 11, 2023  ·  Edit…  ·  Delete…

   Customer would like to get rid of the floating icon while he is screensharing because it is blocking his view.

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7. Access call recordings for all users via Application

   24 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Aliyah supported this idea  ·  Mar 8, 2024
   Aliyah shared this idea  ·  May 10, 2023

8. New Layout Should Also Include Timestamps of Call Logs

   6 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Aliyah supported this idea  ·  Mar 8, 2024
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   Aliyah commented  ·  Jun 9, 2023  ·  Edit…  ·  Delete…

   The customer has reported that after toggling the switch for the new layout on the RC App, it does not show the timestamp of the past call logs, only the date. Compared to the previous layout, which shows the timestamp for all logs.

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9. Increase amount of members for simultaneous forwarding in a call queue.

   22 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Aliyah supported this idea  ·  Mar 8, 2024
   Aliyah shared this idea  ·  Dec 21, 2022

10. Position in Queue, Estimated wait time, and Call queue caller call back feature

    231 votes

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    40 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

    This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

    Learn more here:

    Managing greetings, wait messages, and music settings for call queues.

    Aliyah supported this idea  ·  Mar 8, 2024
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    Aliyah commented  ·  Jan 30, 2023  ·  Edit…  ·  Delete…

    Customer requested to have an option to inform the customer waiting in the line on what number are they in the queue.

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11. Silent Install of RingCentral app. via Intunes

    20 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Ability to retrieve deleted calls

    34 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. track spikes in call volume

    3 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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14. Allow logging in with message-only extension using the desktop/web applications.

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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15. Turn off RingCentral Extension and Notifications via Browser

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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16. Sending fax from the contacts RingCentral app. should Identify automatically the fax number saved on the contacts.

    15 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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17. Block phone calls by caller ID

    18 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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18. Remove missed call from queue members if answered

    221 votes

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    29 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is now live! Learn more about this feature here.

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    Aliyah commented  ·  Nov 22, 2022  ·  Edit…  ·  Delete…

    It can help users to determine whether the call was missed by all members in the call queue, or if it is already answered by another member on the call queue group. Just to avoid the confusion whether they need to call the missed call back or not.

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19. Add fillable line in Fax menu for person's name to auto-populate in Cover Page

    19 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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20. Increase Data Retention of Analytics

    114 votes

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    15 comments  ·  Analytics & Reporting » LOB  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Performance Reports is a legacy product and will soon pave way to next gen Business Analytics. So we are not going to add features to performance reports any more.

    
    

    In Business Analytics, there is an option to buy Pro which supports 1/2 or 3 yr of retention.

    
    

    Here are all the details-https://support.ringcentral.com/article-v2/Differences-between-Business-Analytics-Essentials-and-Pro.html?brand=RingCentral&product=RingEX&language=en_US