Settings and activity

161 results found

1. Holiday/Night Button

   91 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jeff supported this idea  ·  Jan 7, 2025

2. Mute incoming call notifications while currently on a call

   574 votes

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   46 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is now live! Check it out in app under Notifications and Audio

3. Looking to arrange HUD by Dept/group

   100 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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4. Looking to see Custom Status in HUD without having to click the profile picture

   46 votes

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   1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is now available! Please ensure you are on the latest version of the app.

5. RC App Security - External Apps

   11 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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6. SMS: Copy entire text message conversation with sender name & Number and date-time

   49 votes

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   16 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   Update as of 1/23/23 - this functionality is coming in Q2 2023, no specific ETA yet. Coming December 2022: the ability to export and save SMS conversations.

7. Manual Answer Skills

   7 votes

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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8. Create threads from messages

   147 votes

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   14 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is available across all RingCentral accounts as of 3/4/2025, please ensure you are on the latest version of the app. Thank you!

9. CNAM for RingCentral Contact Center

   13 votes

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   Planned  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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10. Conference + Transfer Feature

    26 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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11. Support for PIDF-LO (emergency header information) xml info (Microsoft Teams Direct Routing)

    27 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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12. drag and drop attachments to new ring central app

    19 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. Folders or Subcategories within the HUD Feature

    46 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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14. Separate ring for Desktop app and Mobile app

    217 votes

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    36 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, this is planned. It is coming with new call service features in Summer 2024!

15. Warm Transfer for RingCentral Salesforce

    13 votes

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    Implemented  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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16. Additional features For Zendesk Integration

    32 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGeorge (Product Manager - Analytics, RingCentral) responded

    This feature has been released. Zendesk now has WebRTC and browser dialing and calling! 

17. MMS support for native Contact Center SMS channels

    3 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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18. Add Remote Control feature to RC Desktop App - Video

    190 votes

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    Implemented  ·  71 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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19. Combine HUD and APP into one app

    158 votes

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    Implemented  ·  11 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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20. Pre Assign Participants to Breakout Rooms

    35 votes

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    Future Consideration  ·  7 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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