← RingCentral Ideas

Settings and activity

27 results found

  1. More Zapier Actions

    10 votes
    Future Consideration  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    Jasper supported this idea  · 

  2. Integrate with Outlook so you can click the phone icon in profile/contact cards to dial the number.

    12 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    Jasper supported this idea  · 

  3. Hubspot integration - Log all calls regardless if RingCentral & Hubspot browser is closed + Missed calls for call queues

    30 votes
    1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    Jasper supported this idea  · 

  4. Option to always enter Do Not Disturb mode when in a meeting for new RC app.

    216 votes
    37 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded
    This is now available for RCV in app! To turn on: navigate to Settings - Video - Allow incoming calls while in a meeting.There is a an on/off option available for enablement. If you would like automatic DND for all calendar events, not just RC Video meetings please vote here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-2239
    Jasper supported this idea  · 

  5. Personalize User Status in RingCentral for Microsoft Teams

    3 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    Jasper supported this idea  · 

  6. Status based call handling options

    7 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    Jasper supported this idea  · 

  7. Sync Teams Status with RC Status

    31 votes
    Implemented  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    Jasper supported this idea  · 

  8. Connection and synchronization of a company telephone book

    17 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    Jasper supported this idea  · 

  9. RSS Reader

    5 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    Jasper shared this idea  · 

  10. Looking to see Custom Status in HUD without having to click the profile picture

    46 votes
    1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?

  11. Audit Trail Enhancements

    215 votes
    65 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

  12. Sync presence status of RingCentral back to the Outlook / Exchange / O365

    52 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?

  13. Status in meeting should has the length of absence

    14 votes
    0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  14. configurable change time of presence status to inactivity

    55 votes
    Under Review  ·  13 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  15. Set Users Status on their behalf

    65 votes
    Under Review  ·  15 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?

  16. Sync RC status with Microsoft Office (Teams/Outlook)

    122 votes
    3 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?

  17. Call waiting for queue calls

    162 votes
    40 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US

  18. Enable a true DND presence sync

    167 votes
    17 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!

  19. Adjust how missed calls are categorized for group calls

    474 votes
    60 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?

  20. Looking to arrange HUD by Dept/group

    94 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?
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