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15 results found

  1. Jupiter - Add "seen" (read receipt) of sent messages within RCApp

    25 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Jordan supported this idea  · 

  2. Read Receipt for SMS

    21 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Jordan supported this idea  · 

  3. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    73 votes

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    Planned  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jordan supported this idea  · 

  4. Reporting Capability on IVR Menu for key presses

    47 votes

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    Planned  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  5. Mute timer set by group admin for full group or specific users

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Jordan shared this idea  · 

  6. RingSense: Payment/Plan Option to extend 1yr Call Retention

    31 votes

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    Under Review  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Jordan supported this idea  · 

  7. Push CNAM to Contact Center

    1 vote

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Jordan shared this idea  · 

  8. PTO Enforcement via WorkDay Integration

    1 vote

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Jordan shared this idea  · 

  9. Automatically share meeting recording with all participants invited

    7 votes

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    Under Review  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  10. Allow separation of direct voicemail notification and shared voicemail notification.

    19 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  11. Set Intercom Feature In Bulk.

    54 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  12. Alert when available

    18 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
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  13. Alert When User Presence Changes to Available

    14 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  14. Add Fingers Crossed Emoji

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  15. Call waiting for queue calls

    157 votes

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    40 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US