← RingCentral Ideas

Settings and activity

35 results found

  1. AI note taking after a recorded phone call

    1 vote
    New  ·  1 comment  ·  RingSense & AI » AI Assistant  ·  Admin →
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    Todd commented  · 

    Here’s a game-changer: What if every recorded call in RingCentral automatically generated AI-powered notes?

    Proposed Workflow:

    Call is recorded

    After hanging up, access the recording in the softphone

    AI transcribes and summarizes the conversation into AI Notes

    No more replaying calls or manually taking notes—just instant, organized summaries.

    Todd shared this idea  · 

  2. ai taking notes after call recording

    1 vote
    New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
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    Todd shared this idea  · 

  3. adjust how AI notes summarize calls

    9 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Todd supported this idea  · 

  4. Admin Settings for Call Transcriptions following completed calls

    8 votes
    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Todd supported this idea  · 

  5. filter contacts

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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    Todd supported this idea  · 

  6. RingCentral App Live File Editor

    2 votes
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Admin →
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    Todd supported this idea  · 

  7. Deleted voicemail tracker

    6 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Todd supported this idea  · 

  8. Enable AI transcription on Desk phone

    104 votes
    Planned  ·  31 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Todd supported this idea  · 
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    Todd commented  · 

    Integrate AI-powered note-taking capabilities on the softphone, even when calls are conducted on a linked desk phone. Since desk phones can be linked with softphones, implementing AI to automatically record and summarize call notes on the softphone would enhance user productivity and ensure seamless documentation regardless of the device used for the call.

  9. Collaborate a file in message

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Todd shared this idea  · 

  10. The caller ID should be longer then 15 characters.

    12 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  11. Configuring Dial-By-Name Directory Extensions at the Site Level

    64 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  12. Retain Caller ID information regardless of blind/warm transfer type

    197 votes
    18 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.


    This feature allows for caller ID to transfer in these scenarios.


    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number


    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail


    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.


    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version…

  13. Alert Reminders

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  14. Notifications: Task assigned/reassigned to me

    83 votes
    Future Consideration  ·  18 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Admin →
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  15. Out of office auto reply to text messages

    113 votes
    Planned  ·  19 comments  ·  Phone & Messaging » Application  ·  Admin →
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  16. DND visible on phone - on the physical phones

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  17. Mute incoming call notifications while currently on a call

    566 votes
    46 comments  ·  Phone & Messaging » Other  ·  Admin →
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  18. Set Intercom Feature In Bulk.

    58 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. RC University Courses assigment, and progress tracking over multiple users.

    16 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  20. Have the ability to notify all employees via text or email that the office/business would be closed due to weather or an emergency situa...

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging  ·  Admin →
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