Settings and activity

123 results found

1. Enable SMS for UK numbers

   127 votes

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   37 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminMarijn (Product Management Director, RingCentral) responded

   UK Mobile numbers are now available for use with SMS services.

   Jason supported this idea  ·  May 23, 2025

2. Ability to see if the users are utilizing the AI Call Notes feature

   2 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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   Jason shared this idea  ·  May 22, 2025

3. Ability to retrieve deleted calls

   35 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  May 20, 2025

4. download transcript after the call is finished

   10 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  May 8, 2025

5. Ability to download or view SMS transcripts

   53 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  May 8, 2025

6. Multiple recipient for faxes and SMS

   261 votes

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   Under Review  ·  45 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  May 7, 2025

7. Integration Console - Salesforce connect

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   21 votes

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   6 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminByrne Reese (Principal Product Manager, RingCentral) responded

   According to the PM, this was completed Q1 2026!

   Jason supported this idea  ·  May 7, 2025

8. enable Intercom at an Account Level

   4 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jason commented  ·  May 7, 2025  ·  Edit…  ·  Delete…

   enable Intercom at an Account Level instead of enabling it individually for each user

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   Jason shared this idea  ·  May 7, 2025

9. automatically sync RingCentral contacts to Google Workspace

   5 votes

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   New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Jason shared this idea  ·  Apr 30, 2025

10. Include contents of SMS/MMS on the Logs

    171 votes

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    Under Review  ·  27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Apr 23, 2025

11. Download SMS via RC App.

    39 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Apr 23, 2025

12. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

    59 votes

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    8 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Planned  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Detailed visual Call Journey view for each and every call is going to be implemented in Business Analytics - Call Records widget where for CQ calls, you can expand the entire journey in a separate window and can see all the call legs and times, etc.

    
    

    But this will be part of Business Analytics Pro tier, and not Essentials. For essentials, it will be a non visual way of showing all call legs between different extensions.

    Jason supported this idea  ·  Apr 11, 2025

13. Increase TCR Filters, to include sites and departments

    25 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Mar 28, 2025

14. Remove email notification to the users when adding or remove users in call monitoring.

    24 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Mar 27, 2025

15. Disable Call Monitoring Notification

    21 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Mar 27, 2025

16. Receive OTP from websites

    242 votes

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    Under Review  ·  55 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Mar 18, 2025

17. Corporate Directory - External contacts

    21 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Mar 3, 2025

18. give option a user to access call logs for particular users

    6 votes

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    1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Feb 27, 2025

19. Send a Copy of Outbound Fax to Email or Specific Number

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Jason shared this idea  ·  Feb 25, 2025

20. Access to AI content

    15 votes

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    New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Feb 20, 2025