Settings and activity
26 results found
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35 votes
Zachary
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59 votesZachary
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30 votesZachary
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25 votesZachary
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1,243 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.
Thank you!
An error occurred while saving the comment Zachary
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218 votesNeeds More Information ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.
This feature allows for caller ID to transfer in these scenarios.
Warm/Consultative Transfer:
- Incoming call from PSTN/RC # to RingCentral and transferred to RC number
Blind Transfer:
- Incoming call from PSTN/RC # to RingCentral and transferred to RC number
- Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail
The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.
Desk phones: Any Poly, Avaya or Unify models.
RingCentral App: Version 21.4.30 or later
RingCentral Mobile App: Version 22.1.10 or later
RingCentral Phone App: Version…
An error occurred while saving the comment Zachary
commented
The Caller ID information is being passed when we "correctly" use Consultive or Blind transfer on our Poly Edge E550s. However our issue is that if you incorrectly use Consultive transfer meaning you don't let the caller you are transferring the call to answer before sending the callers through, the Caller ID information does not get passed through.
For example, a student calls a Receptionist. The Receptionist answers but needs to transfer the call to an Advisor. The Receptionist starts a Consultive transfers to the Advisor but pushes transfer again before the Advisor picks up. The Advisor will see the Receptionist's name and number as the Caller ID and not the student's.
TLDR; if you use a consultive transfer like a blind transfer the caller ID information doesn't get passed along.
Zachary
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58 votesZachary
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20 votesZachary
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19 votesZachary
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20 votesZachary
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26 votesZachary
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5 votesZachary
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54 votesZachary
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61 votesZachary
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61 votes
An error occurred while saving the comment Zachary
commented
+1 to Dolores! It would help tremendously to be able to look back further than 6 months to help gather better metrics!
Zachary
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35 votes
An error occurred while saving the comment Zachary
commented
This would be very useful. Our organization has a small Call Center that typically works 7:30 AM to 5:30 PM. It is difficult to accurately report metrics given that they have to select 7:00 AM and 6:00 PM. Thank you for your consideration!
Zachary
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6 votesZachary
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209 votesZachary
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478 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status
Zachary
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24 votesZachary
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Only allowing one person to answer the Call Queue texts is very lackluster. I really hope a solution can be found to allow the entire Call Queue to respond to texts.