Settings and activity

88 results found

1. Looking to arrange HUD by Dept/group

   102 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Jake shared this idea  ·  Feb 25, 2022

2. Make blacklisted international phone numbers easier for admins to identify

   24 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jake shared this idea  ·  Dec 18, 2023

3. Add ability for call queues to be added to call monitoring groups

   16 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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4. New RingCentral - no date stamp for text messages from the day of

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   114 votes

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   7 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Please ensure that you are on the latest version of the app. Thank you!

5. Outbound Automatic Voicemail Drop

   281 votes

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   Future Consideration  ·  58 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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6. Grant users the ability to change call forwarding and availability states on behalf of other users

   32 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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7. Idle behavior shows users offline even though they are available and logged into RC.

   157 votes

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   Under Review  ·  22 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   An error occurred while saving the comment
   Jake commented  ·  Oct 28, 2022  ·  Edit…  ·  Delete…

   Some of our users are using laptops and do not have a secondary screen to keep the RC app open in. We are noticing that the app is going grey/invisible/idle - when in PowerPoint, Word or writing a long email.We want the app to not set a user to idle if they are still active on a computer but using some other application for an extended period of time.

   Save Submitting...

8. Shared SMS were multiple users can receive and send SMS on specific number

   1,446 votes

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   Implemented  ·  342 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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9. Allow admin management of virtual background feature for meetings

   36 votes

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   Under Review  ·  3 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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10. Add an option to disable the 911 warning

    35 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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11. Super Admin Can View any Message/FAX/Voicemail

    76 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Fax transmission notification to include copy of fax.

    103 votes

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    Under Review  ·  16 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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13. Sync RC status with Microsoft Office (Teams/Outlook)

    123 votes

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    3 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminPratyusha Mudrakarta (Senior Product Manager, Productivity, RingCentral) responded

    GA in 2H 2023. 

    User guide: https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-a-user-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US

    Admin guide: https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-an-admin-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US

14. Ability for agent to stay on the line after transferring to an external number.

    39 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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15. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    685 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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16. Set Users Status on their behalf

    68 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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17. Allow admins to change user profile information (including pictures)

    152 votes

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    Under Review  ·  32 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Save custom status

    71 votes

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    Implemented  ·  13 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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19. Access to everyone's voicemails by clicking on there extension without a password as Super admin!

    86 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Option to change Profile Picture to Default

    121 votes

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    Future Consideration  ·  18 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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