Settings and activity

77 results found

1. Fax transmission notification to include copy of fax.

   69 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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2. Sync RC status with Microsoft Office (Teams/Outlook)

   120 votes

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   3 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminPratyusha (Product Manager, Productivity Specialist, RingCentral) responded

   GA in 2H 2023. 

   
   

   User guide: https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-a-user-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US

   
   

   Admin guide: https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-an-admin-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US

3. Ability for agent to stay on the line after transferring to an external number.

   39 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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4. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   526 votes

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   Future Consideration  ·  83 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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5. Set Users Status on their behalf

   64 votes

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   Under Review  ·  14 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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6. Allow admins to change user profile information (including pictures)

   116 votes

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   Under Review  ·  21 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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7. Save custom status

   70 votes

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   Implemented  ·  13 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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8. Access to everyone's voicemails by clicking on there extension without a password as Super admin!

   72 votes

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   Under Review  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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9. Option to change Profile Picture to Default

   97 votes

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   Future Consideration  ·  15 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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10. Colorblind Setting

    48 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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11. Ability to Download Qos Reports

    73 votes

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    Future Consideration  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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12. Call queue groups should also be visible on the HUD

    70 votes

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    Future Consideration  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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13. Holiday/Night Button

    79 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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14. Please add an optional setting to automatically forward all calls when on a call or video.

    77 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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15. Delete bulk messages/Conversation in Unified App

    121 votes

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    Future Consideration  ·  51 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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16. Conference Call: Drop/Remove individuals during call

    97 votes

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    7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Currently, as the host of a conference call you are able to remove participants from the call. The functionality to remove yourself as the host from the call and the call still remain active is being developed. Planned release Q2 2024.

17. Show availability/status in Company contact list.

    101 votes

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    Implemented  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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18. In the task window, you cannot move the side border, which is very inconvenient and prevents you from using your application.

    59 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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19. Mark text messages, voicemails, missed call notifications as unread when already read

    59 votes

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    Implemented  ·  20 comments  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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20. Analytics regarding Text Messaging/SMS

    212 votes

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    Future Consideration  ·  21 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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