Settings and activity

16 results found

1. Report that will show a call being transferred from RingCX to the Ring EX

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Micah supported this idea  ·  Oct 13, 2025

2. call queues ability to forward to CX queue outside

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Edit…  ·  Delete…  ·  Admin →
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   Micah shared this idea  ·  Oct 13, 2025

3. Remove my background noise

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   4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Micah commented  ·  Sep 24, 2025  ·  Edit…  ·  Delete…

   Need this for Desktop App as well as Desktop Plugin for MS Teams - or a way to set it via a switch at install. Or expose the setting in an ini file we could push to all users.

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   Micah supported this idea  ·  Sep 24, 2025

4. Reduce the loading time for RC embedded app in Microsoft Teams

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   New  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Micah supported this idea  ·  Sep 24, 2025

5. Remove Automatic check on "Add opt-out message" when sending SMS

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   New  ·  8 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Micah supported this idea  ·  Sep 24, 2025

6. Audit Trail Enhancements

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   68 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

   
   

   In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

   Micah supported this idea  ·  Sep 24, 2025

7. Allow Administrator to disable "Auto-answer call" feature

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   Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Micah supported this idea  ·  Sep 24, 2025

8. share interactions with teams

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Edit…  ·  Delete…  ·  Admin →
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   Micah shared this idea  ·  Jun 30, 2025

9. Ability to create a folder with specified/assigned user visibility

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   Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Micah supported this idea  ·  Jun 30, 2025

10. MS Teams presence status change in Audit Trail

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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    Micah supported this idea  ·  Jun 20, 2025

11. Display Extension DND Status in RingCentral Admin Portal

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Micah supported this idea  ·  Jun 20, 2025

12. Integration Console - Salesforce connect

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    16 votes

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    New  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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    Micah supported this idea  ·  Jun 20, 2025

13. Contact synchronization with my CRM

    33 votes

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    New  ·  11 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Micah supported this idea  ·  Jun 20, 2025

14. RingSense Audit Trail

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Micah supported this idea  ·  Jun 20, 2025

15. Announcement message for Notes should only play when connected.

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    New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Edit…  ·  Delete…  ·  Admin →
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    Micah shared this idea  ·  May 22, 2025

16. Add the option to export AI notes and transcripts through the admin portal

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    New  ·  3 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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    Micah supported this idea  ·  May 22, 2025