73 results found
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HUD - Add the status
Should be a good idea to add the status on the HUD. Like on the chat after the name.
10 votes -
HUD List more compact
Our old phone system had a simular feature as the HUD list and it was more compact so you could see more people in one glance and didn't have to scroll up and down to find people. I feel that it would be nice if we could make the names smaller so you can see more people at once instead of scrolling.
8 votes -
Option to Dock the HUD list
I think it would be vary helpful to be able to dock the HUD list somewhere on your screen.
7 votes -
Include the ability to sort contacts alphabetically in the RingCentral app HUD
The RingCentral app HUD (now also available for the desktop) currently allows manual rearrangement of user contacts, but it would be great if they could be sorted alphabetically with just a 'click'.
16 votes -
HUD columns
Make the display of names appear in multiple columns for easier access. More like the Deskphone app.
12 votes -
Presence (or HUD) available on the RingCentral Mobile App so that I can answer a call on behalf of someone
I am unable to answer phone calls on behalf of my manager when using the any of the mobile apps; it does not work on the 'RingCentral Phone' or 'RingCentral Unified'. I am working phone home and need to be able to answer calls on my mobile phone.
32 votes -
Transfer and Add feature in HUD on RC app
On the RC phone app, while on an active call, when you hover over a user under the HUD, the Transfer and Add feature works under the HUD feature. You're able to transfer a call to another user and add another person to the call. However, on the RC app, the transfer feature in the HUD is not available. While on an active call, when you hover over a user under the HUD, there is only a phone icon that calls the user. The Transfer and Add option is on the dial pad itself, and you would need to type…
5 votes -
Ability to set meeting presence to DND rather than Meeting (and calls disrupt you)
Customer would like when scheduling a meeting that the presence indicator can be automatically set to DND rather than in a meeting. When in a meeting calls can come through and disrupt the user which isn't a good experience.
15 votes -
Park Locations/Presence - split the enablement of "ringing of monitored lines" from the "ringing of private park locations"
Currently, an admin who puts a boss's call in a park location immediately hears the ringing associated with the placement of the call on private park
8 votes -
Customer requested to remove ability for users to place themselves into a DND state on RC Desktop app, Physical phones and RC Mobile...
...app (Android). So that State is removed completely from user view. Would like this to be programmable to advised user groups, rather than set at account level. Customer is a hotelier and do not want any of their onsite users to "accidentally" place themselves (or shared devices) into DND, as this would prevent incoming calls (business) coming into the location. Even with education system mis-use can still be achieved by the end user
5 votes -
5 votes
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Allow admins to see and turn off users DND from ServiceWeb
This will enhance usability and reduce false trouble calls
5 votes -
Call control -- transfer calls by drag and drop
The ability, once HUD is in place to control calls on a physical desk phone, primarily transfer calls by drag and drop. 8x8 and others already have this feature.
3 votes
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