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  1. When adding people to a ring group under a users extension the HUD or Presence does not change to show them having incoming calls or on an active call when that extension is ringing.

    Example
    Extension 11111
    Under this extension you add extension 22222 to a ring group so they both ring together.

    When 11111 is dialed 22222 will not show they have an incoming call when it is ringing or busy if they answered that call.

    3 votes

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  2. Allow the capability to change the label name of Yealink sidecars.
    RingCentral admin or web UI should have the capability to change the label name of sidecars for customization purposes.

    3 votes

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  3. Need to have a presence indicator on the SMS section on the RingCentral app for desktop, similar to the one in the Messages part, where you can see if the person is available or on call. Hope you can fix it for SMS section.

    4 votes

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  4. Customer wanted to add a option to know who added them on HUD and be notified

    2 votes

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  5. It would be helpful to be able to set a notification to let you know when a coworker is off of a phone call/meeting.

    2 votes

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  6. Our office uses the Mitel 6940 but uses the Intercom function, instead of the Presence function. The user status indicator is not currently available with Intercom and THAT is exactly when a status is MOST needed!!! Please modify the software to make that a reality. It would make the office communications much more smooth and non-disruptive. Now, we end up interrupting auser's call for a transfer because we have no idea if they are on the phone. A truly negative software attribute. Thanks

    2 votes

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  7. Yealink T33G Gigabit Business Phone.
    We utilize various financial platforms that necessitate entering a dollar amount via keypad. To denote the change or specify the exact amount, please add a dot or period. (.) currently it shows (#) (,) (:).

    2 votes

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  8. ...ation, DND- Lunch, DND-Out Sick, DND-Meeting, etc…. Customer wants to define more to DND for phone status and not just setting the “Set Status Message” but expect RC to create custom DND items to select, example; DND-Vacation, DND-Lunch, DND-Dinner, DND-OutSick, DND-Traveling, etc…. They want also the option of changing Available as well with reason codes and not with Set Status Message. If any of DND descriptions is selected, it puts the phone in DND and follow the call handing path.

    10 votes

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  9. 4 votes

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  10. Client doesn't wanted to get the call notification if one of the extension he is monitoring gets a call. He just wanted to see the presence icon turns red if an extension is on a call.

    2 votes

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  11. 1 vote

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    0 comments  ·  HUD & Presence  ·  Admin →
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  12. Use case 1: Financial advisors would like to add their assistants to their regular call flows for added call coverage. They want the assistants to be able to clearly distinguish which calls are for the financial advisors and which calls are direct to the assistant so they know how to properly answer the calls.Use case 2: Financial advisors often need to temporarily forward their calls to a coworker or assistant. They need to ensure that the coworker or assistant has proper context for the call and that they are receiving a forwarded call and know who it was that is…

    7 votes

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  13. It's great that the HUD was added to the RingCentral desktop app however, the only thing for us that it seems to be lacking is the ability to adjust the layout of the pop out window for the HUD. We still use the RingCentral Phone app because the pop out HUD view allows me to customize my HUD window more than the HUD in the RC app. In the RC app I can't get everyone to appear on the same size window like I had with the RC Phone app. Please see attached screenshots

    143 votes

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  14. We (my entire work team) would like the option to set our chat status to "Away" as well as to add text along with it. Right now, the only options are Available, Not Available and Invisible.

    41 votes

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  15. It would also be nice if we could arrange our HUD by Dept so we can quickly identify our teams.

    94 votes

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  16. We want to add Speed Dials to External Contacts to the HUD and Presence from the Softphone portal that can translate to the physical phone. Right now manually adding external speed dial is time consuming.

    20 votes

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  17. Call queue groups should also be visable on the hud, not just on contactsON Service Web it is stated that 'call queues (groups) can be made visible in the directory," It should also visable on UO desktop app under - Phone - HUD

    72 votes

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  18. give the ability to add call queue or an IVR to the phone presence. This would make it easier for a user (in this case the receptionist) to transfer callers to an IVR or call Queue with the push of one button.

    8 votes

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  19. We would like to have the HUD active for some users at all times. The real issue is that the pop up for the HUD has to be opened each day, we would like to have the HUD pop up open automatically for the users if possible.

    13 votes

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  20. Filter the HUD list Department

    6 votes

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