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120 results found

  1. The customer wants to share his desk phone for his user extension ( added as presence ) to make outgoing calls and change the login credentials at the same time.

    1 vote

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  2. If you set the HUD as the Primary or first tab within MS Teams, it doesn't keep the setting. Phone seems to always become the default. very frustrating.

    1 vote

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  3. Customer would like Hud to display the name of the receiver of the call accepting the forwarded call in a ring group or in a call forwarding from a user extension.

    8 votes

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  4. User status is based on the Messaging side of the App if that is enabled, and not the Telephony side. It is possible for some people not to have the Messaging features enabled.

    11 votes

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  5. It would be great if we could customise how the sync presence between Microsoft teams and Ringcentral works. At the moment you are locked into a state whereby anything other than 'Do Not Disturb' in Microsoft teams still allows incoming calls to reach your extension number in Ringcentral. I believe it would be nice to customise how the different states in Teams change the states in Ringcentral. For example, setting it so that a busy state in Microsoft teams also changes the Ringcentral state to 'do not disturb'.

    4 votes

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  6. Using the Plug-In 'Ringcentral for Outlook' you can create and send a meeting invite to one or more contacts in your Outlook. You can start a phone call to an Outlook contact directly from the Plug-In too.If you are creating a conference invite short-term it would be very beneficial to see in Outlook the RingCentral the presence status of the invitees.

    51 votes

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  7. Customer would like to add a presence that can access the voicemail of other extensions such as, call queue, or message-only extension.

    2 votes

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  8. For large retail business, it is difficult to enable HUD feature on each device mobile App. Customer wants to enable HUD by default or from Service Web enable for all users. We have a potential customer with 3000 Zebra devices wants this functionality.

    7 votes

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  9. When the HUD on the app is updated, it syncs with the desk phone. We do not want this because it is overriding custom settings such as our speed dials. Please give us the option to NOT synch the HUD with the desk phones.

    10 votes

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  10. ability to park calls on shared lines or even not a part of a shared line

    5 votes

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  11. I would like to see the ability to sort the HUD by status or availability. If users are on the phone or on Do Not Disturb, their names could be hidden or moved to the bottom of the screen. This should be a setting option for individual users, and not a mandatory setting for the entire user group.

    1 vote

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  12. Need the ability for the system to automatically switch user status to available for example after 30 minutes to prevent people from forgetting to change their status back again

    9 votes

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  13. Requesting to customize shared lines name on phone screen if it's been used to multiple devices, Instead of showing the DID they would like to show the extension number.

    2 votes

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  14. I keep my app on the HUD view. After hanging up a call, the display changes to the Calls tab. It used to stay on the same tab you were in before the call. I'd like for it to stay on the tab or have an option to choose how it works.

    1 vote

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  15. Set a specific 2-digit speed dial for a 4-digit extension when using the intercom

    10 votes

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  16. Seeing the presence of the user in the Mobile app is critical because these users are not in the office and it would help them quickly identify who to contact. Currently they have to click into the contact name to see their presence.

    1 vote

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  17. Allow call queues, Shared Line Groups, Delegated Lines To be added to HUD. this would greatly benefit receptionists and admins in call handling

    3 votes

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  18. It would be great if we could look at the pop out Hub and see how many outbound and inbound calls are made for the day. Instead of looking for the report. If it was in the Pop out Hub everyone could look at it throughout the day to see how their staff is performing. Would need to be in real time. I used to be with light speed, and they had that feature.

    1 vote

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  19. Ability to answer the calls from other users using the desk phone however the desk phone should not ring and the user should be notified by a blinking light in the desk phone only.

    3 votes

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  20. Would like to be able to create a soft key on the phone for special characters such as *90. Would like to do this in the admin portal.

    1 vote

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