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688 results found

  1. Poly Lens Integration with RingCentral

    Poly Lens is a great management tool developed by Poly (now HP) to allow administrators to push policies and custom configuration down to Poly handsets. They have some integrations already with Microsoft and Zoom. It would be fantastic to have RingCentral work with them to have RC added to their integrations list, allowing the phones to be provisioned to RingCentral but configuration managed by Poly Lens.

    21 votes
    New  ·  3 comments  ·  General Phone  ·  Admin →
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  2. Allow all phone numbers in the RingCentral account to be used as an Outbound Caller ID for any extension in system

    20 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
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  3. Configure Avaya J179 for more than 3-way conference calling.

    This feature request explores the possibility of increasing the maximum number of participants in a conference call beyond the current limit.​

    Enhancing this capability would benefit teams that require larger group discussions without relying on external conferencing solutions.​

    19 votes
    New  ·  10 comments  ·  General Phone  ·  Admin →
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  4. Stop Spam Calls

    What is going on RingCentral ??????Did you sell our number to Spammers????We are getting daily calls from Spam numbers. This is getting ridiculous. If this does not stop we will Cancel our service. Please help & stop Spam calls from calling our toll number. ASAP

    19 votes
    Under Review  ·  2 comments  ·  General Phone  ·  Admin →
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  5. API for external contacts

    Many Enterprise organizations could benefit from the option to automatically import and update external contacts.

    18 votes
    Under Review  ·  0 comments  ·  General Phone  ·  Admin →
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  6. Persist - Add support for Germany

    Public instutions most often demand additional survivability - on top of already existing redundancy options. They most often run critical infrastructures in order to still serve citizens especially in natural catastrophes and escalations to keep life and security operatiing.

    Currently Germany is not supported by Persist but it should like currently France or Netherland. Please add this country extension.

    17 votes
    New  ·  3 comments  ·  General Phone  ·  Admin →
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  7. Limited Extension - "Domestic Calling Allowed" Radio Button

    Ability to allow administrators to enable/disable domestic calling for limited extension seats. This has come up a lot recently where prospects just want common area phones to dial internal extensions only.

    17 votes
    Under Review  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  8. Mute incoming call notifications while currently on a call for Mobile App

    while on a Carrier call, and RC Mobile App will have another call, mobile device will still ring. Requesting to have the same function with desktop app. Call waiting audio alert. Mobile app's option is only to enable or disable notification settings for incoming calls.

    17 votes
    Under Review  ·  2 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  9. RingCentral native attendant

    Customer went to have RingCentral attendant for entreprise Welcome, we won't use partner application.

    17 votes
    Under Review  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  10. Notification when call ends.

    Please. The RingCentral App needs a sound notification to play for a dropped or ended call. Right now there's no way to tell when the call ends or drops unless you have the RingCentral app pulled up on the screen.

    This is such a basic but important feature. Thank you.

    16 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  11. do not display missed call message on hardphone when softphone answers the call

    The issue is a caller using his softphone throught the day, reeciving and answering calls, returns to his desk and sees mised call notifications on the hardphone, though no calls wee missed by the user.

    16 votes
    Under Review  ·  0 comments  ·  General Phone  ·  Admin →
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  12. RCCC Call Plucking

    Avanti West Coast rail require new technology. Their old tech Cirrus allows them to tactically choose calls in queue by call plucking. This is a critical ask that is needed. If we cannot provide this we cannot win the deal.Call plucking is required during critical emergency where they have to speak to police, train staff etc. Calling numbers may vary. Ideal solution would allow within dashboard or within supervisor the ability to choose the call in queue they have to answer.Avanti chose amazon however they couldnt provide this solution and have stopped this project now.

    16 votes
    Under Review  ·  1 comment  ·  General Phone  ·  Admin →
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  13. Add AI Notes to the API

    Need to be able to get the RingCentral AI notes via the API when initiating a call via an integrated app

    15 votes
    New  ·  2 comments  ·  General Phone  ·  Admin →
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  14. Allow portal access to change configuration file

    I would like the ability to change the device level configuration file instead of having to open a ticket every time I need to apply a custom configuration file for Phones.

    15 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  15. Park Presence recall timer

    Ability to have Park Locations ringback after a defined period of time to the original parker

    15 votes
    Under Review  ·  3 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  16. Block all External Incoming Calls

    A way to easily block all external incoming calls but only allow select internal extensions to call extensions.

    The idea is to prevent anyone from outside the company from calling the select phone and allow people within the company to call those devices/phones.

    The use case for us is we are using Ring Central with Algo Intercom devices and would like to control who can call the intercoms. We do not want any spam calls that can call our intercoms.

    14 votes
    New  ·  2 comments  ·  General Phone  ·  Admin →
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  17. Add Special Number to New RC PC Application!

    Please add the special number feature to the new RC PC application. It works with the old RC PC app, but the prefix is missing in the new app. This is the feature: Add a special number to the beginning or end of the incoming caller ID to help identify the reason for the call.

    14 votes
    New  ·  6 comments  ·  General Phone  ·  Admin →
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  18. Set ringcentral mobile app as default app for calling for IOS

    Set ringcentral mobile app as default app for calling for IOS

    14 votes
    New  ·  4 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  19. Calendly integration with RCV for RCO, ACO, Unify, Atos, all brands

    Requests for us to integration Calendly with RCV as it is a widely used integration that Zoom and some of our competitors already offer. Some customers have kept their Zoom licenses because we do not have this integration. Another request was to have the integration with Calendly auto generate an RC Video meeting when someone books time with them.

    14 votes
    Under Review  ·  0 comments  ·  General Phone  ·  Admin →
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  20. Create a number type like CCRN for customer numbers needing TAS Bypass (aka CCAN)

    Custom Engineering has provided a workaround for customers that need to have calls "bypass" the RC FM/FM (183/200ok) from our PBX and ring directly to the registered endpoint. See (https://wiki.ringcentral.com/pages/viewpage.action?spaceKey=CENG&title=1+CENG+SOLUTIONS+OVERVIEW#id-1CENGSOLUTIONSOVERVIEW-TASBypass) ....We need to create a number type like CCAN (Contact Center Agent Number) so when DB is queried (same as CCRN), the DB return directs the call to ICR/ICP to determine the last registered endpoint. This would remove the need to provision a customer's number in the RCLEC/TelcoNetwork infrastructure to force route these calls to the ICR/ICP components and provide an easier way to manage "TAS BYpass" numbers....OR....create…

    14 votes
    Under Review  ·  0 comments  ·  General Phone  ·  Admin →
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