11050 results found
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Group Memberships to include Ring Groups
It would be helpful if Users / Group Memberships would also show the Ring Groups that users belong to. To take it a step further is would be great to be able to add/remove Ring Groups from the users in this area as well.
1 vote -
3 extensions or phone numbers in one application
To have an option to log in to three extensions in one application.
1 vote -
Please Add a Downloadable RingCentral App for Macbook M2 Chip
Dial Pad is missing in M2 Chip when RingCentral Desktop App is installed.
1 vote -
report Phone related bugs by clicking a link with the Unified app
ability to easily share recordings with guest participants. Currently host needs to download and find a means to share the file with a guest.
1 vote -
To be able to remove the symbol sign "+" on the faxes we receive as PDF. Or able to customize the name of the PDF fax files we receive.
To be able to remove the symbol sign "+" on the faxes we receive as PDF. Or able to customize the name of the PDF fax files we receive.
1 vote -
Ability to export Site Caller ID field data from MVP Admin Portal.
With the importance of CNAM and OB Caller ID, having the ability to:1) visually see Caller ID field data for each site as a column under Admin Portal > Phone System > Company Information2) have the ability to export Caller ID field data by site for an overview to know if the Caller ID needs to be updated based on company changes or acquisitions.
1 vote -
Custom Key Combination to turn off or on call forwarding on Polycom Deskphone
Ability to assign combination key to turn off or on Call forwarding setup on Polycom Deskphone
1 vote -
Add a filter button on the download all numbers
Hi teamCan we add a filter button on the download all numbers so that the customer can select which area code or location of the numbers they want to download?It seems that the only option on the Phone system tab > Phone numbers > All numbers > 3 dots is the download all numbers and no option for the customer to choose which numbers they would like to download.
1 vote -
Generate a Report of Abandoned Text Messages
Sometimes , messages are received and read , but not responded to immediately. If it is followed up by many other received messages, then that message may be forgotten and buried in the list of SMS threads. There is currently no way to generate a report for text messages that have been received but have not been responded to. The idea is to generate a report (manually or automatically displayed in the admin portal), where the timeframe (ie. last 7 days, 14 days, or 1 month) can be specified and all text messages not responded will be listed. It would…
1 vote -
Categorize the calls received
CSR should be able to Categorize the call to a predefined set of call types. (Ex: General, account login issue, Task-A, Task-B). As and when the CSR is talking to the customer they should be able to quickly select the type of call.
1 vote -
to remove the device contacts option from personal contacts via rc mobile app
to remove the device contacts option from personal contacts via rc mobile app as cx might accidentally mixed all her contacts from her phone
1 vote -
Call history on the Polycom VVx450 to set in All calls
Can easily check the call history on the phone device
1 vote -
Adjust time on Administration>Message data export to reflect site time zones.
It would make the data easier to understand if the data was not in GMT. If there were an option to select the time zone, or if the data would simply use the time zone of the user/site, that would be excellent.
1 vote -
Visual indicator on the desk phone that the call is being recorded
We do not wish to have an audible prompt played that both parties can hear. Hence why we’d like a visual indicator to the end user that the line is recording.
1 vote -
Can monthly report include name of file faxed?
In the Messages area, I can get a report that includes the name of the file that was sent by fax to a party. But it doesn't appear to be an option to add that data to the monthly report. It would add tremendous value to be able to get the name of the file sent along with the other data in the monthly report. As it is, I have to manually save that info using a cumbersome process. It would save me time and improve my documentation if you could include the name of the file sent in the…
1 vote -
Add an ‘x’ to close button next to each name in Messaging
Often times it’s just quick chat that can closed when done. Having to clicking the 3 dots next to the name then navigate to Close is also cumbersome.
1 vote -
Separate the notification switch for missed calls, voicemails, faxes and texts on the mobile app
Separate the notification switch for missed calls, voicemails, faxes and texts on the mobile app so we can choose which notification appears on the phone rather than being shown notifications we don't want to see.
1 vote -
When someone is on a call or video call, show who they are on a call with from your org
It would be very useful when a person is busy either call or video call, to show if you hover over their names, who from the organization, is on that call.
1 vote -
Accessing bill in the Application
customer should have access on the bill in the app without going to admin portal
1 vote -
Add submitted fax into the fax transmission result
This feature would be helpful as we need to upload the fax submission result along with the submitted fax into our crm.
1 vote
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