11323 results found
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Web Portal Fax Message behavior
As of Monday 5/25/22 we have noticed a change in how the web portal messages page works. We download faxes in batches by customer from the web portal which works best for our volume and workflow. We filter by name (of customer) and status: Unread.Prior to this week, when we would download a fax it would automatically be marked as "Read" and filter out automatically as we download that batch.There were two behavior changes which are slowing down our process:1) Downloading the fax no longer marks the fax as "Read". We have to check the ones we downloaded manually and…
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External Member added on AT&T Office at Hand Teams
Unable to create new Team on AT&T Office at Hand App when addign external emailsas we get error "The person you invited is not permitted to connect with external users. Please try another contact. "Customer would lke to have capability adding an external member on a Team created on the AT&T Office at Hand App
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Speakerphone/handsfree option while phone is ringing.
While this feature somehow comes and goes on the app because it worked for years and now all of a sudden it stopped working. Now when I use my work cell phone with the Ringcentral app to call a customer, the speakerphone button is grayed out and I can not use it until the phone call is connected. My business and myself would greatly benefit with having a hands-free and speakerphone option during the whole call from the time the call is made just like any other app I have ever used in my life. It severely slows down my…
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Ability to remove pre-made Fax Templates from Ring Central Admin Portal.
I recently opened up a Support Case with Ring Central Office Support regarding the ability to remove Fax Templates in Ring Central Admin Portal. I was told to submit this idea from the Office Support Team because currently Fax Templates can not be removed.
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Add notification if a customer reached 75% of their sms
The reason why the customer would like it to be 75% and not 90% is that they would like to be sure to avoid any extra charges on top of what they have.
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Admin Portal - User List Messages sort does not sort by largest number it sorts by the first digit
Admin Portal - User List Messages sort does not sort by largest number it sorts by the first digit. 9 is higher than 89 or 899 or 89999999999
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Make compatible with Account Edge
Users of Account Edge financial program
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Seamlessly go from one Ext to another
HelloA requested feature would be to seamlessly go from one extension to another on the phone app as an admin user. As an owner, I do not carry my laptop around, I carry my phone. Admin/owners should have rights on the phone app to view all extensions with ease rather than sign in and out, an option to transfer from each extension with ease.
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Remove or disconnect the added HID headset from RingCentral app
Need to remove the connected HID headset from the RingCentral app. Need a disconnect or remove button from RingCentral app's headset settings.
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phone line not Registering
I have ordered 3 phone line back in March 2022 to work with our clock in software. Since then we have had issues with getting the lines registered I have been working on this issue with MITC who host our clock in software. Can we set up a time to see what is going on with the registration of the phone lines? I would like to coordinate with MITC and RingCentral to get this going. We currently have about 6 lines set up and working, just seem we are missing a step
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Stop Polycom phone restarts when changing user hours
STOP restarting Polycom phones when changing user hours.This seems to be a new feature. The phones restart when changing user hours. This is a terrible feature. Changing user hours happens all the time. Restarting phones interrupts employees workflows, customers can't get thru etc.
1 vote -
In admin portal, drop-down showing status of call queue attendants should reflect actual availability
If an attendant signs out of the RingCentral application with AcceptQueueCalls enabled, the drop-down in the admin menu displaying attendants' status shows the attendant as available. In fact, the attendant is off-line. I believe the drop-down feature should be checking actual status instead of, apparently, displaying the last known status.Another question I did not test is whether queue calls would be routed to the off-line attendant.
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ATT Office at Hand Voicemail Message must contain callers information and custom forwading greeting
Customer wants an option where they can hear the caller's name and phone number during the voicemail announcement if the caller did not provide it on the actual voicemail message The customer doesn't want to use call logs, email notification, or applications to view the callers' number or name.Also wants a feature that if they receive a voicemail and they want to forward it to another user, they want an option to record their own message advising the recipient that they are forwarding the voicemail
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Mentioning the time-stamp of the call log in hh:mm:ss instead of current hh:mm
Hi Team,Currently the time-stamp of the call log only has hours and minutes and it does not includes second in it and represented as hh:mm.Thus, it is not possible to share the exact time-stamp while troubleshooting any case when the calls are back to back.So can we add the second also in time-stamp, this will help us in analyzing & sharing exact call sample. This will be represented as hh:mm:ss.
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show presence inside "Search" bar
right now, presence for user / recipient of message will show after clicking on their name once searched. would like to see the presence show in the "Search" bar without needing to click on user
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Sort Call Logs
My business relies heavily on using call records to train and teach our employees. Currently, you are unable to sort the call logs, and have to scroll through pages to find certain calls. For example, sorting by longest call is a function we frequently used in our previous system and is extremely important in identify which calls should be reviewed. As of now, we sometimes hit next page 6-7 times to get through all the calls, and then remember where the longer calls were. Some type of sorting would be a good addition.
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Dock the Dial Box page and Ability to add users to groups without going into every group
If we were able to dock the Dial Log box it would make it much simpler to disconnet from calls withouth searching through several windows. Shoretel had this option and you could dock it to the top, bottom or side of your monitor. When adding a new user, it would be nice to be able pick the goups you are adding them to without having to open each group, open the profile and then add the employee.Thanks!Cindy
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Operators can sort text by phone numbers vs mixing all received text together
We use a few different numbers and sometimes use a number specific to a listing. As the operator I currently can't see which number a text is coming in on and they are all mixed. I need a way to check the text for each phone number vs all numbers mixed together.
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Creating Support Tickets with RC
Is there a way to tie my callback number to my login for creating tickets? Even when I select phone call as my preferred contact type and enter in my callback number, I always get an email asking me for my callback number. My callback number isn't even part of the ticket details, even though I specifically entered it when I created the ticket.There is a HUGE disconnect between updating tickets through the portal and responding to tech emails. I create my ticket via the portal and then get an email from a tech. If I respond to the email,…
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Option to increase number of active calls handled
Support site KB ID:51892 - says that nine/9 simultaneous calls can be made or receive but some users would like to have more than the said limit.
1 vote
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