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9977 results found

  1. Predictive dialer in MVP

    Availability of Predictive dialer in MVP accounts

    1 vote
    0 comments  ·  Application  ·  Admin →
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  2. General access for Super Admin

    The customer would like to have the access to change details such as profile picture on the RingCentral application of their user extension without logging out and in from his user extension. It will be more convenient if they will have an easy access for that kind of changes within user extension without knowing the password credentials of their user extension

    1 vote
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  3. Custom Rule for Call Parking

    Customer wants to have a Custom Rule for Call Parking that only available every Saturday.

    1 vote
    0 comments  ·  Other  ·  Admin →
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  4. Setting for Internal Communication Only on Mobile App

    I currently receive calls from team members and from all incoming calls to the sales department to my desk phone. I also receive all chats from team members to my desktop RingCentral program. The problem I have is I do not want to receive all of those to my phone on the mobile app since I’m just sitting at my desk anyway. What I would like is to have the ability to set it so I only receive calls and texts from team members to my mobile app so I can get alerts when I'm away from my desk or…

    1 vote
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  5. Allow ECM (Error Correction Mode) On to work with RingCentral Fax service

    Customer is looking if enabling ECM (Error Correction Mode) to their fax machine support by RingCentral fax service.

    1 vote
    0 comments  ·  Admin Portal  ·  Admin →
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  6. Role and Permissions Report

    It would be great to have an out-of-the-box report showing all the enabled permissions in the roles.

    1 vote
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  7. Google Workspace have the ability to do messaging and attach files on task creation.

    Attaching documents to created tasks or even messaging. It fails with an error that blocked by Google Workspace.

    1 vote
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  8. Users doesn't show in RC App Company Contacts when it's not fully activated in Admin Portal

    Users should show in RC App Company Contacts even if it's not fully activated in the Admin Portal like the RC Phone desktop application (Softphone)

    1 vote
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  9. Modify DDS keys on polycom T53W

    We are about to set the DDS keys for our Yealink T53W and came across this article from support website https://support.ringcentral.com/article-v2/Customizing-your-deskphone-key-layout.html?brand=RingCentral&product=MVP&language=en_US#supported-phonesplease add Yealink model phones on this feature, it will surely help

    1 vote
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  10. Allow an outbound call to the blocked phone numbers

    When a number is blocked, it should still allow users to make outbound call to that number.

    1 vote
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  11. On the Message data export Ability to know to whom they send the message if the recipient didn't reply

    Apparently, you will only know the recipient on the MDE if the recipient replied to the message by checking the Glip ID but if the recipient didn't reply you will only see who sends the message <creator ID> but there is no information to whom he/she sends it.

    1 vote
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  12. Bring back the pause media when a call is started

    We had a feature (at least in the windows version) that paused all music and media if you answer a call. This is no longer an option and would be very useful to not have to manually pause my music when i call comes in so i can answer.

    1 vote
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  13. Specific Email notification of Call Recording for Multiple Site

    Customer want to have a Specific Email notification of Call Recording for each of their Site to avoid confusion.

    1 vote
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  14. Feature to enable the video recording function for certain users

    So we disabled the recording function of meetings for all users. However, sometimes we enable it for certain cases (training etc.). However, to do that, it seems like we need to enable ALL users before we can select that individual to enable the recording function. My question is, is there a setting somewhere, where the admin can enable a video recording function for certain users, instead of toggling it on/off for all users?

    1 vote
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  15. Edit voicemail greeting of a user extension by multiple users

    A feature in which multiple users can have the capability to edit the voicemail greetings of one user extension/message-only extension and submit the changes through email

    1 vote
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  16. In a contact file add field for links add field for notes and add field to upload files as well as allowing calls to be transcribed

    Adding a field for notes allows us to personalize the interaction with the client by allowing us the opportunity to recall key points of previous conversations.Putting their social and attaching files another key aspect allowing RingCentral to be a micro CRMTranscribing phone calls allows us to review/crutiqu/train our staff interactions with clients as well as document conversations

    1 vote
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  17. Push To Talk Analytics

    looking for the ability to track, monitor, and report on Push To Talk analytics. This should include usage, but also would like to see channel connection logging and reporting as well.

    1 vote
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  18. a custom role for message, video, text, and webinar

    I think we need the capability to a customize a role for message, video, text, and webinar

    1 vote
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  19. TIME & DATE STAMP OF A CALL FEATURES

    There needs to be a date & time stamp on the Ring Central Call Log IN THE PHONE TAB. . it shows how long the call was - but there is no date or time of the call listed on the call page .

    1 vote
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  20. Notification once the transcription ends

    Requesting to have a notification
    in Ring Sense once the meeting is done they will receive an email notification that the meeting has already been transcribed

    1 vote
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