11323 results found
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Control of Call Queues through hardphone
The ability to toggle between call queues from a button on your hardphone instead of only through the app.
1 vote -
I would like to see different rings be available for different numbers receiving calls
I used RingCentral for 2 different small businesses on the same account. It would be very useful to know which number was being called to know which business they were trying to reach
1 vote -
Regarding use of native dialer
Hello RC,
I wanted to check if there is an option to use RingCentral through my native dialer.
I unfortunately have an issue with my proximity sensor. On my native dialer I have an option to disable the proximity sensor. However i do not see any such option on the RingCentral App. Is there a way to disable the proximity sensor when using RingCentral, or route the call through my native dialer?
My issue is that during a call, my screen goes blank and I can not change anything until the call is over.1 vote -
RingCentral SSO: Please implement support for SLO (Single Logout)
Hi, Currently SLO is not supported by RingCentral, as per the article below.https://support.ringcentral.com/article/6748.htmlWe would like to formally request that SLO is implemented to mitigate the risk of unauthorised account usage. We have had several users who have forgotten to sign-out of RingCentral as they had assumed that signing out of Google (Our IDP) would have signed them out. Other individuals have then been able to access and use their accounts...
1 vote -
Option to know who is the user that using e911 address listed on the account
customer contacted and is asking for a feature/option to know who is the user that using e911 address listed on the account under phone system > emergency calling > company emergency response locations
1 vote -
Avaya Portal Call Queue Management : Need filtering options
In call queue, call handling and members : The lists of users is displayed randomly and there is no filtering option or logic as to how the names are listed. Alphabetically by name would be beneficial.
1 vote -
Easy visibility of calls
When a call rings in RC it pops up in the bottom right corner, an agent answers the call however we cannot see who answered the call on the pop up (rather than looking into the reporting system). With MS Teams when an agent answers a call it will indicate who has answers that particular call. Is there a function that can be built in RC to mirror this?
1 vote -
set hours specifically for texting
set hours specifically for texting
1 vote -
option to cancel voicemail
After leaving a voicemail the only options are to:1 listen2 erase and re-record3 send message4 mark urgentNo option to cancel your message.
1 vote -
Default / Recalled Meeting Settings
When creating a new meeting in the app, it would be handy to be able to either configure default settings, or to have the settings from the last meeting remembered.At the moment, it defaults to 1 hr duration when I more often than not set mine to 30 min. I also always use my Personal Meeting ID, but the meetings are always set with it unchecked by default. Even having a default meeting title option would be nice, as most of my meetings use the same or similar names.
1 vote -
Prevent Voice mails for unregistered accounts
Like preventing outgoing calls for lines with no e-911 address assigned, shut off voice mails by default until the ext. is registered to an account that can access the voice mail. this would automatically be enabled once registration is completed (default would be like the option play message and disconnect
1 vote -
Allowing more than 10 pickup as queue member
When we want to be able to pickup from more than 10 queues we should have the availability for this- it provides better service to our clients to ensure no calls are going missed and we do not have to choose which account is more of a priority
1 vote -
Allow embedded training videos on portal to be viewed alongside webpage
Your videos for instruction and training at the bottom of the web portal open up in a smaller window that cannot be moved and the only option is to go full screen. There's no way to follow along to apply the information learned from the video to alter menu options in the portal since the video takes precedent and doesn't allow access to the page it's obscuring.
1 vote -
Provide instrutions for users to setup 2FA
I need step by step instructions to send out to the users on how to setup their 2FA after I activate Account Validation for the company.
1 vote -
Increase Call Log Download Bandwidth from service.ringcentral.com
I am requesting an increase in the download speed of call logs from service.ringcentral.com. The download speed has decreased substantially over the years and has a significant impact on productivity and QOS.We routinely download call logs with file sizes apx. 1.5-2 MB and see a download time of 2-2.5 min per file. In testing with a Ring Central representative, we determined this is due to server load.
1 vote -
GSM call indication
If you get an direct gsm call on your mobile phone you should get a presence indication, like in a mobile call, in the Ringcentral App.
1 vote -
Billing - Ability to correct an incorrect invoice
When there is an incorrect charge on an invoice there needs to be a way to remove the incorrect line item or show the actual credit amount as a line item to offset the incorrect charge versus a credit memo.
1 vote -
Give better error message clarification when attempting to disable a user
Hi team!
I wanted to suggest that there be more clear error messaging in this specific case when attempting to delete/disable a user. I handled a case recently where the customer was attempting to delete an extension, however they weren't able to because the extension was set up as the Fax/SMS recipient for all four sites on the account under the Auto-Receptionist settings.
It would provide more clarity if the error message they received when attempting to disable the user told them exactly why they weren't able to do so, however they currently only receive this (seen in image 58):
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1 vote -
Web portal call log should include 'Presence' activities
Idea / suggestionAccording to RC support, the web portal does not keep / display any information regarding the call flow / path when the 'presence' features are used to pass a call between extensions or pickup one extension from another.This leads to incomplete call information and makes the 'call log' rather pointless since you have to ring up RC support to get a complete picture. The 'call log' report in the administration web portal needs to show EVERY step in a call's flow - no matter how they are initiated or what system they use.BackgroundIn our company we have one…
1 vote -
Outbound caller id prompt
It would be helpful to have a option to press *9 before a call to change the outbound caller id to show a different number then your normal desk phone line. This comes in handy when one person is responsible for their own line but also maybe another line as well but not normally.
1 vote
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