12794 results found
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Categorize the calls received
CSR should be able to Categorize the call to a predefined set of call types. (Ex: General, account login issue, Task-A, Task-B). As and when the CSR is talking to the customer they should be able to quickly select the type of call.
1 vote -
to remove the device contacts option from personal contacts via rc mobile app
to remove the device contacts option from personal contacts via rc mobile app as cx might accidentally mixed all her contacts from her phone
1 vote -
Call history on the Polycom VVx450 to set in All calls
Can easily check the call history on the phone device
1 vote -
Adjust time on Administration>Message data export to reflect site time zones.
It would make the data easier to understand if the data was not in GMT. If there were an option to select the time zone, or if the data would simply use the time zone of the user/site, that would be excellent.
1 vote -
Visual indicator on the desk phone that the call is being recorded
We do not wish to have an audible prompt played that both parties can hear. Hence why we’d like a visual indicator to the end user that the line is recording.
1 vote -
Can monthly report include name of file faxed?
In the Messages area, I can get a report that includes the name of the file that was sent by fax to a party. But it doesn't appear to be an option to add that data to the monthly report. It would add tremendous value to be able to get the name of the file sent along with the other data in the monthly report. As it is, I have to manually save that info using a cumbersome process. It would save me time and improve my documentation if you could include the name of the file sent in the…
1 vote -
Add an ‘x’ to close button next to each name in Messaging
Often times it’s just quick chat that can closed when done. Having to clicking the 3 dots next to the name then navigate to Close is also cumbersome.
1 vote -
Separate the notification switch for missed calls, voicemails, faxes and texts on the mobile app
Separate the notification switch for missed calls, voicemails, faxes and texts on the mobile app so we can choose which notification appears on the phone rather than being shown notifications we don't want to see.
1 vote -
When someone is on a call or video call, show who they are on a call with from your org
It would be very useful when a person is busy either call or video call, to show if you hover over their names, who from the organization, is on that call.
1 vote -
Accessing bill in the Application
customer should have access on the bill in the app without going to admin portal
1 vote -
Add submitted fax into the fax transmission result
This feature would be helpful as we need to upload the fax submission result along with the submitted fax into our crm.
1 vote -
Custom Themes for Jupiter
It would be great if we could customize our client to our liking, similar to how code editors allow you to use community uploaded themes in the marketplace. This would allow users to add their favorite styles to our app and promote them in the App Gallery. The current Jupiter themes are limited and lack color creativity. Allowing us to create our own themes would be amazing! To achieve this goal, we would need to create a framework that allows users to update the colors on the fly.
1 vote -
Report of mobil app user log in
get a report on who is logging into Ring Central app
1 vote -
create a group that contains multiple groups.
is it possible to create a group that contains multiple groups.eg. extension 507 has call queue 508 and 509
1 vote -
The same audio/microphone connection source for app and deskphone
The customer wants to answer the call in the RingCentral application, but wanted to use the headset connected in the physical phone. Option to use one audio input for the RingCentral application and deskphone.
1 vote -
Send SMS Privately Out From Group Txt
The customer wants to have a way to send privately out from group text messaging aside from sending manually to the phone number.
1 vote -
Desk Phone Forwarding - Call Logs
We ran into an issue today with a RingGroup when called returned a message "phone is not online". After quite a bit of troubleshooting I found that a user had forwarded his desk phone to an invalid extension. This extension is at a remote site so all troubleshooting was done remotely. The Call Log shows "hang up" and the Performance log shows Ringing and then nothing.Since there is no insight to the status of deskphones from the portal it would be helpful if the call log and/or performance report would have shown the call trying to ring the invalid extension.
1 vote -
Call handling, caller ID, play announcement for call queue setting match/carry over to matching Active Custom Rule setting
The incoming caller ID information provided to an added member in a phone sys. group queue extension and call routing detail given to the caller differ when an Active custom rule is used. The member needs to know when calls being received are from the call queue line and not passed through directly to their programmed Home ring group queue number. Without the rule Active, callers are being told that their call is routing to the queue Name and not "Please hold while I try to connect you" message. Can the custom rule call details match the non-custom rule handling/setting…
1 vote -
Provide a setting option so that all users in the call queue can view / hear voicemails.
If out main receptionist is out, the remainder of the team is unable to view voicemails. This is a hindrance to our business.
1 vote -
Submit invites for extensions
Need to have the capability of resending invites for previouslyactivated extensions that are being reused
1 vote
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