We need this URGENTLY

I just found out we cannot do this and honestly it benefits Ringcentral as much as us. The reason why is now I am going to cancel the additional extension which is revenue loss to Ringcentral because of this and I am sure I will not be the only one.

We would also like to allow multiple users to respond to the main number texts through our RingCentral app. Given that this idea was first shared over three years ago, hopefully RingCentral can roll out this critical feature shortly.

We want this feature on our RingCentral system as well. It is very frustrating for us to have the ability to designate only one user to have access to the text message function when our client prefers to communicate with our firm via text. It is also very cumbersome for the designated user to monitor the text messages while balancing other responsibilities.

It is a little concerning for me as a user that this function has not yet been developed after 3 years of various users asking. I hope this feature gets added soon.

Vonage has this as well, it's called "Business Inbox". It worked great...unfortunately, for us, their phones did not.

They should use the Vonage "Business Inbox" as a model. It worked great for us when we had Vonage. I hope they get this up and running soon. Even putting the extra cost aside, having to use BeeTexting as a stand-alone SMS product is annoying, it would be so much easier for our busy veterinary office to only have ONE phone/texting app to attend to.

If I had known what I know now, I would have not ever sign up with RING CENTRAL. Salesperson not very honest.

I was told by sales that this was an option and I've just come to find out that it's not, so I'm not very happy at this point.

Man, BeeTexting carries a pretty hefty cost per month... Hopefully, there will be an inclusive option with RingCentral sometime soon. The additional $100+ per month for our small office is just not feasible.

It is critical for our business that when someone sends a text message to one of our business numbers, if we could select several team members or users to be able to view and reply to those text messages on behalf of our company. Please consider adding this feature as soon as possible.
This has been in the suggestion box since 2023, is there any hope that it will get implemented?

It's not a deal breaker but it might become one.

This is Critical feature for us. FirstLight Home Care.

Please resolve this issue.

What’s the difference between beetexting and RC “advanced SMS inbox”, do I need to purchase this feature from RC? Can I achieve my goal within the existing RC framework?

https://www.ringcentral.com/sms/advanced-inbox.html

My AI says this is the answer…

“Your goal is clear: you need a centralized system for multiple employees to manage text messages sent to your main company number, without resorting to costly third-party applications. This is a common requirement for businesses looking to consolidate communication, and while your frustration with past experiences is understandable, a native solution does exist within the RingCentral framework.

Let's address the core need while acknowledging the features you already value, like RingSense AI.

The Recommended Native Solution: Call Queue Messaging

The most direct and effective way to create a shared SMS inbox is to leverage the built-in messaging functionality of Call Queues. RingCentral is designed to treat incoming messages to a queue's number as a group activity, not an individual one.

While the idea of a user being logged into two accounts simultaneously is a creative thought, the RingCentral application requires users to switch between accounts, making it impractical for real-time team monitoring. The Call Queue method is the intended design for this purpose.

How It Works: Step-by-Step

* Assign Your Main Number to a Call Queue: Ensure your primary company number—the one clients text—is the direct number assigned to a Call Queue in your phone system settings. All employees who need to respond to texts should be members of this queue.

* A Group Thread is Automatically Created: When a client sends a text to this number, RingCentral automatically creates a group message thread that includes all members of the Call Queue. This thread appears in the "Messages" section of each member's app.

* Collaborate Seamlessly: Any employee in the queue can view the incoming message and the entire conversation history. When they reply from within that thread, the client sees the response coming from the main company number, maintaining a professional and consistent identity.

Key Advantages of This Approach
This method directly achieves your objectives:

* Truly Centralized: It creates a single point of truth for all client text conversations.

* No Third-Party Costs: It uses core functionality included in your existing RingCentral service.

* Seamless Collaboration: The entire team sees messages in real-time, preventing duplicate replies and ensuring context is never lost.

* Consolidated Workflow: It keeps your phone calls and text messages managed by the same team within the same application, fulfilling your goal of a unified system.

Your Next Step: To implement this, navigate to your Admin Portal > Phone System > Groups > Call Queues. Select the appropriate queue and verify that your main number is assigned to it and that all relevant team members are included. This should immediately enable the shared messaging functionality you require.”

Is my AI “off it’s rocker” or is this actually possibly?

-Robert from www.nexusunify.com

This future is extremely important. Otherwise drivers will be receiving msg from multiple users which is completely unacceptable, it is catastrophic

definitely caught me off guard. all others have shared SMS. We need this!

This idea has been shared since 2020 but RC has not implemented it. Shared inbox should be available from the RC app, not offered by a third party (Beetexting)

Please RC, help us with this feature.

Hello, this idea was shared in 2020, Can you provide us with an update? Similar ideas have been shared after this one. This option should be available within the RC app.

Needs to be integrated in the RC APP. Please!

We have teams at my company and some people are on multiple teams. We all need text access to every department that we are added to. There are 4 people in my department and we all use one line to communicate with clients. All 4 people need to be able to text using the same line.