I have been calling RC requesting this feature for many years, it should be part of the many available features.

There is another version of this idea with more votes, we need to bring the votes up so they know we really need this.

we are a small family business. We both need access to address text ASAP.

Need this feature badly for our small business

This HAS to be implemented for us. Our service team work as a group and not being able to maintain a unified inbox essentially kills our entire work flow. will need to leave ring central in the next month or two if this isn't implemented.

Just wanted to post a workaround we are using for now. All of our phone/call queue agents are logged in on the app/Salesforce widget taking calls from the queue, but in the browser, they are logged into the main company line so they can all respond to texts. It's definitely not ideal, we desperately need the agents to be added to an SMS queue so that we can have the texts logged and assigned in Salesforce.

SMS -
Example: If my customer texting to my company number, or any number I created for my company only one user can see this message. It's a problem, because a lot of customers texting to our phone numbers from where they received a calls. And only one user can see, I can see, and every time if its important information I need to forward this message. I want to give access to users to see and send messages to this customer. And also get easy access to personal(extension) numbers if my sales team communicate with customers. At this time need to do a lot of job to check sms.

Please give access, open it to everyone give access to see and send messages to any number.

Since this has been delayed for the final quarter of the year I would assume it's been worked on, I'm also interested in potential Alpha/Beta access in order to test it and provide feedback.

I would appreciate it if we get in touch regarding whether that's an option.

Thank you!

Any update and is there a Beta version availible?

As a small startup, we need to have as many access points to our clients as possible with no restrictions. This feature is critical to our communication requirements and would vote for it 12000 times if we could. In addition, we have developed a zapier integration with our CRM platform that helps us stay on top of all our outbound and inbound messages. It's awesome, but only if multiple people can receive SMS from the main number.

Thank you for your understanding.

I really hope RingCentral rolls out this feature out this would make Ringcentral the best platform look how many votes it has

Re: Native Business Texting w/ Shared Inbox

What is the latest on this feature?
We were told it was going to be completed by Q2or Q3 of this year. Please advise.

I agreed that this is an important feature, I've handled a case wherein customer needed to set multiple SMS recipient for the company main number, the reason for this is that in case he will go on a vacation or will not be available for a certain amount of time, there will be no problems or hassle in checking the company SMS.

Allows multiple users to receive an SMS from the Main Number, so everyone will be aware if someone sends an sms from Mainline

Enabling the call queue extension to receive SMS from the main number in RingCentral means that not only can people call your business, but they can also send text messages. This makes it easier for customers to reach you in a way that's convenient for them. All these messages, whether calls or texts, go to the same place, so your team can manage them all together. It's like having a single inbox for all your customer messages, which helps your team stay organized and respond quickly.

Allows multiple users to receive an SMS from Main Number, so everyone will be aware if someone send an sms from Main line

This would be very beneficial. It would also be nice for this to be an updated feature sooner rather than later at the plannend Q2 2024.

Allow multiple users to have the operating extension instead of just one user.I need my office administrators to be able to recieve incoming calls and texts BUT still have their own unique username for team messaging.

Please fix this ASAP! I have suggested this since I switched to RC in 2020. I do not want my receptionist to have to log into my account anymore in order to respond to text messages from customers. Please move this up to URGENT!

My company has a need for outside users (non Ring Central numbers) to text a common number as a "help" line to speak with a team member. The problem I have is I need this to be setup similar to a shared inbox. Meaning, a text comes in, a number of defined team members see it, first available responds. I would like the response to come from the "help line" number, not the individual number of the tech who responded.Is this possible?

Can our whole team receive incoming text messages from our clients and then be able to respond by whoever get's to the message first