Shared SMS were multiple users can receive and send SMS on specific number
Allow text messages sent to the same company number that the call queue is answering to be answered by any user in that call queue. Allow them to send messages from the company number and have a unified spot so that multiple users can respond. As our CSRs go off and on shift they should be able to pick up a text thread with a customer.
Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024.
Planned for Q2 2024.
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Brigette commented
Enabling the call queue extension to receive SMS from the main number in RingCentral means that not only can people call your business, but they can also send text messages. This makes it easier for customers to reach you in a way that's convenient for them. All these messages, whether calls or texts, go to the same place, so your team can manage them all together. It's like having a single inbox for all your customer messages, which helps your team stay organized and respond quickly.
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Almyra Alcaraz commented
Allows multiple users to receive an SMS from Main Number, so everyone will be aware if someone send an sms from Main line
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Candace commented
This would be very beneficial. It would also be nice for this to be an updated feature sooner rather than later at the plannend Q2 2024.
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United Window commented
Allow multiple users to have the operating extension instead of just one user.I need my office administrators to be able to recieve incoming calls and texts BUT still have their own unique username for team messaging.
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United Window commented
Please fix this ASAP! I have suggested this since I switched to RC in 2020. I do not want my receptionist to have to log into my account anymore in order to respond to text messages from customers. Please move this up to URGENT!
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Sanne commented
My company has a need for outside users (non Ring Central numbers) to text a common number as a "help" line to speak with a team member. The problem I have is I need this to be setup similar to a shared inbox. Meaning, a text comes in, a number of defined team members see it, first available responds. I would like the response to come from the "help line" number, not the individual number of the tech who responded.Is this possible?
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Dunham commented
We need: We need to be able to have one line that we can add group members to where they can Shared SMS where multiple users can receive and send to customers, but it appears to show up from the same shared main number from within the group. - with a list of comments that change color when addressed down the left or right side.
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Kassandra Nunez commented
This feature is a must for streamlining responses to the main number texts. Currently all my users need access to admin account for access to read and respond to customer text messages. VERY FRUSTRATING! Any update on when this feature will be released?
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Main main Jordan commented
- cx wants a call queue to be able to send a receive text and sms will be distributed to members
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Casey commented
This suggestion has been proposes since October of 2020. Per RC this suggestions along with other similar merged suggestions have been in the "planned" stage for many months. What is the proposed timeframe for this enhancement? Not having this feature is a detriment to our business and customers. As other have stated this a simple and standard feature for other VOIP services, that I may need to consider moving to.
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Marc commented
Please make this update ASAP.
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Richard commented
this is urgently needed. Any updates from RC on the status?
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Debbie commented
So stupid that this is not available w/RC yet. Vonage has it, it's called "Business Inbox". Currently we are having to pay extra for the BeeTexting app in order for all employees to have unfettered access to text messages. C'MON RC, get it together!
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Tatiana commented
To be able to have all users to have access to view and respond to sms from the same number on the account (RingCentral App)
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Julie commented
Have you run into any issues having multiple users all logged in to the same account? Or is everyone still able to place/make calls, SMS etc?
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Paige commented
PLEASE get this programmed. This is a much needed and highly sought after feature.
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Oliver Mark Ritualo commented
I want to make a user be able to send and receive text messages from all numbers even if these numbers are assigned to another users.
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Marisol commented
My company provides a unique number to each employee. I manage a team who regularly texts with clinical staff and patients. When a user is on vacation, I need a way to forward their calls and texts to another user so there is appropriate coverage & the recipient does not go unanswered.
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Steve commented
So as I found out today we are stuck with our current SMS provider until we are given a solution. We receive lead texts on our main company number (assigned to a queue) which is currently routed to a third party SMS provider where we have users assigned on the app in order to respond via the same number. Had thought that Ringcentral could simply route SMS's to the users app where they could respond in the same manner - Nope. And judging by this thread we'll be needing to use a third party service for a long time to come. Currently utilizing sms for inbound leads is literally unusable. Did anyone consider consulting with a business that actually uses SMS on a daily basis to see what they need, or simply take a look at what competitors are doing in the SMS space? This is basic stuff at this point in time.
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Computer 1 commented
Is this feature ever coming?