Shared SMS were multiple users can receive and send SMS on specific number
Allow text messages sent to the same company number that the call queue is answering to be answered by any user in that call queue. Allow them to send messages from the company number and have a unified spot so that multiple users can respond. As our CSRs go off and on shift they should be able to pick up a text thread with a customer.
777
votes

Under Review
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AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded

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Marsi commented
I would like the ability to view all text message and playback all voicemails received on the extension assigned as the operator.
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Henry commented
Yes please!!!
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div sawhney commented
Main company line gets a lot of text messages we need to forward to the correct people.