also need ability to have company SMS be directed to certain user and/or email

please!

The current desktop app is showing the unpublished ring central phone number for extension. Old app showed main business phone number. Please add this to current app.

SMS outbound from main company line is a previous feature that was utilized, and disabling on the new application has caused significant business disruption for our clients who are used to that phone number.

Users need the ability to set the default text number. For example, I'd like to set the default text number as the Main Company Number.Currently, I'll set the Main Company Number, but when the app restarts or updates, it switches back to the Direct Number. If we send a text from the direct number, it confuses the clients, and causes customer service issues for our company.PLEASE, PLEASE, PLEASE let users set a default text number!!!Thanks!

This should be urgent now. The RC Phone app is no longer usable, so I can’t be logged into the Unified app and the Phone app at the same time. And switching accounts on the phone app is not easy, which means I need to fully login and log out just to view SMS to and from the mainline on mobile. On desktop I can still use the RC Classic Phone app and be logged into RC Unified at the same time, but it’s still a hassle.

Makes no sense why this feature was ever removed! Please add back the feature that allows a business to text out and receive SMS from the business main number. Thank you!

We would be much more productive if everyone on the team were able to text from the main phone number

Would like to set main number as the default caller ID for texting in the new unified app instead of the direct number. It is a bit hassle to select the drop down and set the main number.

We organize and dispatch a hundred driver out of our office, and texting is an essential function. With multiple users on the same number, we can keep the drivers on the same page, and the dispatchers can all be on the same number for consistency.

This would be very useful for our employees convenience and our company to be able to send texts and receive calls all from ONE main line and not our different direct lines.

This feature I'm told was in Glip but not the new app. We are having problems with SMS messages failing every day. We understand that if we send out SMS via the toll free numbers, we will not have problems with failures. However I don't want to have every user in 1 department to have an 800 number. We need to allow multiple users to send SMS via the department toll free number. This way any responses can come via API to a common queue and be handled when users are out. We can't afford to have the charges from 25 toll free numbers and countless calls and texts just because of this issue with failed texts. We need a department to have joint access. So, we understand we need ability for each user to change caller id to 800 number.

voting in behalf of customer UID: 145854033
/ Customer Name: Vlad Trach

Be able to default to the main number instead of the direct line for SMS, and being able to change it for all users within the company.

Sarah, please click on the Votes square on the left to add your vote.

Yes, we need this very badly too. Not sure how to upvote.

I need all users to text from main number !

It would be ideal to have all employees be able to text as the main company phone number, instead of their direct line, so that clients will have a singular point of contact for texting rather than multiple text phone numbers. This will solve the problem of clients texting the wrong person/number and prevent messages from being lost if the recipient does not follow forwarding protocols or is out of the office. This applies for fax number as well.

You should be able to select the individual line number or main line number without having to have the operator function set when sending text messages

Please add HUD and Supervision features such as changing agent status on the Classic Ring Central app.