This should be urgent now. The RC Phone app is no longer usable, so I can’t be logged into the Unified app and the Phone app at the same time. And switching accounts on the phone app is not easy, which means I need to fully login and log out just to view SMS to and from the mainline on mobile. On desktop I can still use the RC Classic Phone app and be logged into RC Unified at the same time, but it’s still a hassle.

Makes no sense why this feature was ever removed! Please add back the feature that allows a business to text out and receive SMS from the business main number. Thank you!

We would be much more productive if everyone on the team were able to text from the main phone number

Would like to set main number as the default caller ID for texting in the new unified app instead of the direct number. It is a bit hassle to select the drop down and set the main number.

We organize and dispatch a hundred driver out of our office, and texting is an essential function. With multiple users on the same number, we can keep the drivers on the same page, and the dispatchers can all be on the same number for consistency.

This would be very useful for our employees convenience and our company to be able to send texts and receive calls all from ONE main line and not our different direct lines.

This feature I'm told was in Glip but not the new app. We are having problems with SMS messages failing every day. We understand that if we send out SMS via the toll free numbers, we will not have problems with failures. However I don't want to have every user in 1 department to have an 800 number. We need to allow multiple users to send SMS via the department toll free number. This way any responses can come via API to a common queue and be handled when users are out. We can't afford to have the charges from 25 toll free numbers and countless calls and texts just because of this issue with failed texts. We need a department to have joint access. So, we understand we need ability for each user to change caller id to 800 number.

voting in behalf of customer UID: 145854033
/ Customer Name: Vlad Trach

Be able to default to the main number instead of the direct line for SMS, and being able to change it for all users within the company.

Sarah, please click on the Votes square on the left to add your vote.

Yes, we need this very badly too. Not sure how to upvote.

I need all users to text from main number !

It would be ideal to have all employees be able to text as the main company phone number, instead of their direct line, so that clients will have a singular point of contact for texting rather than multiple text phone numbers. This will solve the problem of clients texting the wrong person/number and prevent messages from being lost if the recipient does not follow forwarding protocols or is out of the office. This applies for fax number as well.

You should be able to select the individual line number or main line number without having to have the operator function set when sending text messages

Please add HUD and Supervision features such as changing agent status on the Classic Ring Central app.

Sometimes users want to send text message but want the recipient to see the main company number in the caller ID to protect private extensions. (Physicians may want patients to call staff back with questions, for example.) Currently the text sender can use a dropdown to specify Caller ID to be used, but forgetting to use that exposes the extension. Would help if the default Caller ID could be set to the main company number.

Right now customer was able to use the feature mentioned above on the mobile app (Phone Icon). Since the old app will reach its end of service the customer still wanted to use same feature/option on the new app.

Hello,I too agree that more work can be done on shared sms accounts. I have been able to find a bit of a workaround, although it can use some improvements as well.
What I have done for a couple customers that need to send/receive sms from their primary number is to make sure the number setup to route to a Call Queue, it can either be set to the queues Direct Dial number or you can setup the Auto Receptionist to route to a queue. I then have the end users log into their RingCentral Phone App as the Queue manager, ie. for the username use the Primary Number with the Queue extension and then use the Queue password for the password. All the different users can be logged into the queue at the same time and monitor any incoming sms or faxes and also reply to or start a new message using the primary business number.
The down side is the users can't be logged into Queue and their account simultaneous within the same app so as a work around I have them use the RC Classic App for their direct call and message handling and then use the RC Phone App for handling the Queue messages. Also it appears that you can only log into the Queue using the RC Phone App, the Classic App or Web App doesn't appear to allow it.Hope this helps give you some options.

instead of only having the operator be able to view and respond to SMS's from the main number, it would be great if we can create something similar to a call group for SMS's and choose who we want to have access to the company number for SMS.

each extension should be able to choose from which number they can send text messages. As of today, only the operator has that option.