This is vital for healthcare businesses. Please implement this as soon as possible!

I am adding to this chain of posts regarding the compliance issues that we are facing in healthcare companies, due to the inability to establish a standard Fax cover sheet for all of our RingCentral users. We operate across multiple locations, but we have our medical records department centralized in our main office. It is a violation of company compliance policy and regulatory guidelines to use the kind of workarounds being suggested. This needs to be a standard part of configuration at the time of onboarding your new clients to RingCentral.

This is so vital for your healthcare companies. Sure there is the workaround to do it for each user, but nobody has the time for that and trying to show staff how to do it is not gonna work either. Hope this gets implemented soon so we can utilize it company wide!

customer wants to be able to set custom cover page as default cover for all users

To those following this thread who absolutely can't use this system without their legal approved notice, I've gotten around that via an Exchange Online rule that forces emails destined for domain rcfax.com to have that as a footer (and to use TLS). It is UGLY on the fax, but it does get there.

Jumping on the bandwagon here. We can't really use this feature until we can get the disclaimer forced

It would be nice if an admin could create custom fax cover page templates for the users of a specific business to be able to use whilst in the RC app.

It's disappointing that this has been pushed out for "future consideration." The ability to have a company-wide cover page should be a basic feature of any network fax system. The app should not have been designed without this feature in the first place, and it should be added as soon as possible.

Hi All, apologies for my mistake. I will coordinate this with one of our Product Managers. I'll put back the status of this idea to "planned." I appreciate your patience in this matter.

One of the ideas was closed was to assigned custom cover sheets to users
with extensions, i do not see where this has been implemented?

I don't see that it's been implemented either.

Jennifer,

We do not see where this is implemented but saw that is supposed to be part of the summer MVP release. Please review and respond. Thanks.

Margie-Jo Miller
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Yeah, not sure why this is marked as implemented when it clearly is not. The desktop instructions do not show any way to select your custom cover page. A feature which in the phone app is available and shown in the instructions. We are asking for that feature to be implemented in the desktop app so that we don't need to have the desktop and phone app installed.

Hi all! The feature for custom fax cover page is now available. Check this link to learn more https://support.ringcentral.com/mvp/fax/setting-up-fax-cover-page.html. Thank you!

Need ability to add and use a Customized Fax Cover Page in RingCentral Desktop App. This is important to have a customized template Fax Cover Page for our company that has the company logo and disclaimer information. This feature was available in the old RingCentral Phone app, but I do not see it in the new RingCentral Desktop App which is what we currently use since it is the newer app. This is an URGENT matter, especially for businesses that must adhere to HIPPA laws.

There is no option to add custom cover page for sending fax via desktop and mobile app. It is a vital feature that most of the companies needs in sending fax to their customers to identify every company. This feature is currently available in RingCentral Phone App only.

We need a HIPAA compliant fax cover page given that we are unable to create custom coversheets in RC. We either need the ability to auto append a message to all coversheets or a coversheet that outlines the requirements by HIPAA:For example, our fax coversheet must state the following:CONFIDENTIALITY NOTICE: The information in this facsimile transmission may contain privileged and confidential information that belongs to the sender. This information is intended only for the use of the recipient listed above. If you are not the recipient listed above, or authorized to act on the behalf of the recipient listed above, you are hereby notified that any disclosure, copying, distribution, or action taken regarding the contents of this information is strictly prohibited. If you received this transmission in error, please notify us immediately by telephone.

combine with https://ideas.ringcentral.com/ideas/DPW-I-35

We need a custom fax cover page!!!!!

We have many doctors associated to one outbound fax number. The TO Field in the coversheet used the same doctors name no matter which contact we select. The fax still goes to the correct number but the practice will no longer accept our faxes because they have to disregard the coverpage TO and read the fax to find the correct doctor to route the fax.