To those following this thread who absolutely can't use this system without their legal approved notice, I've gotten around that via an Exchange Online rule that forces emails destined for domain rcfax.com to have that as a footer (and to use TLS). It is UGLY on the fax, but it does get there.

Jumping on the bandwagon here. We can't really use this feature until we can get the disclaimer forced

It's disappointing that this has been pushed out for "future consideration." The ability to have a company-wide cover page should be a basic feature of any network fax system. The app should not have been designed without this feature in the first place, and it should be added as soon as possible.

Hi All, apologies for my mistake. I will coordinate this with one of our Product Managers. I'll put back the status of this idea to "planned." I appreciate your patience in this matter.

One of the ideas was closed was to assigned custom cover sheets to users
with extensions, i do not see where this has been implemented?

I don't see that it's been implemented either.

Jennifer,

We do not see where this is implemented but saw that is supposed to be part of the summer MVP release. Please review and respond. Thanks.

Margie-Jo Miller
Unified Communications Manager
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www.pacyber.org
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Yeah, not sure why this is marked as implemented when it clearly is not. The desktop instructions do not show any way to select your custom cover page. A feature which in the phone app is available and shown in the instructions. We are asking for that feature to be implemented in the desktop app so that we don't need to have the desktop and phone app installed.

Hi all! The feature for custom fax cover page is now available. Check this link to learn more https://support.ringcentral.com/mvp/fax/setting-up-fax-cover-page.html. Thank you!

Need ability to add and use a Customized Fax Cover Page in RingCentral Desktop App. This is important to have a customized template Fax Cover Page for our company that has the company logo and disclaimer information. This feature was available in the old RingCentral Phone app, but I do not see it in the new RingCentral Desktop App which is what we currently use since it is the newer app. This is an URGENT matter, especially for businesses that must adhere to HIPPA laws.

There is no option to add custom cover page for sending fax via desktop and mobile app. It is a vital feature that most of the companies needs in sending fax to their customers to identify every company. This feature is currently available in RingCentral Phone App only.

We need a HIPAA compliant fax cover page given that we are unable to create custom coversheets in RC. We either need the ability to auto append a message to all coversheets or a coversheet that outlines the requirements by HIPAA:For example, our fax coversheet must state the following:CONFIDENTIALITY NOTICE: The information in this facsimile transmission may contain privileged and confidential information that belongs to the sender. This information is intended only for the use of the recipient listed above. If you are not the recipient listed above, or authorized to act on the behalf of the recipient listed above, you are hereby notified that any disclosure, copying, distribution, or action taken regarding the contents of this information is strictly prohibited. If you received this transmission in error, please notify us immediately by telephone.

combine with https://ideas.ringcentral.com/ideas/DPW-I-35

We need a custom fax cover page!!!!!

We have many doctors associated to one outbound fax number. The TO Field in the coversheet used the same doctors name no matter which contact we select. The fax still goes to the correct number but the practice will no longer accept our faxes because they have to disregard the coverpage TO and read the fax to find the correct doctor to route the fax.

The old RC Phone Desktop app allowed you to select a custom fax cover sheet that was designed in Microsoft Word. Doing so, you could include your own company logo and customize the cover sheet to brand it as your own.The new RingCentral Desktop has removed the ability to do that which means fax cover sheets can no longer be branded and are generic. This is not a professional look when you are a company.I called tech support and their answer was "download, install, and use the RC Phone Desktop app because it still has the ability to use custom cover sheets. Since RingCentral has told us repeatedly to switch to the new app because the old apps were being shelved, this seems like an unacceptable answer. RingCentral should immediately update the new app to include this feature so that running two different apps at the same time is not needed!Running both apps to get the functionality of both means that every time a call comes in, I now get TWO application popups for the incoming call. This is not annoying and not acceptable.

We were able to add our Custom Fax Cover, back in 2018. But now No, that feature is no longer available. That is so unprofessional for all Financial Services NOT to have their Broker Dealers' information and Disclaimer Page. FINRA and SIPC are requirements for Financial Industries.

Hello, we would like to use our OWN Custom Fax Cover page for the entire company, We must provide a disclaimer on our fax cover page as we send faxes with sensitive data. This is VERY important to our organization!

This was a feature that was available in the PHONE app but not in the new Desktop.Having a fax page that follows company branding and includes regulatory disclaimers would be great, and PROFESSIONAL

There should absolutely be a feature for adding a company-wide fax cover page. Looks like it can be done in the older Cloud Phone app, but that is apparently on a per-user basis and also cannot be used in the Ring Central app (or in our case the Avaya Cloud Office app). This is standard functionality in corporate fax systems. I'm shocked it's not already present. Please provide this functionality.