Remove missed call from queue members if answered
Remove the missed call notification for queue members when another queue member answers the call. Only display missed call notification when no one in the queue answers the call.
Brianna
shared this idea
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now live! Learn more about this feature here.
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Nathalie
commented
Very important on the Frenchmarket as most customers have configured many simultaneous call queues on their platforms, with call queue pick up groups. So that the switchboard operators at all their stores can put call queue calls on hold and anwer another. We need more clarity inthe reporting as a result.
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Danielle
commented
It is beneficial to know what call was actually missed or answered so as a company we know who we need to get back to.
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Ullrich
commented
Useful not only in a queue with different members but also when you are the only owner of the queue
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Aliyah
commented
It can help users to determine whether the call was missed by all members in the call queue, or if it is already answered by another member on the call queue group. Just to avoid the confusion whether they need to call the missed call back or not.
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Othello
commented
User will not get notified of a missed CQ call since the call was already answered by another member