Separate the Desktop app and Mobile app from incoming calls so that only one rings at a time, so my phone isn't ringing while I'm at my desk, and can arrange them in an order so If I don't respond after 4 or so rings, it goes to my phone in case I've stepped away from my desk for a minute.

Currently Option #1 under Call Handling is "Desktop and mobile apps." I have two issues with this:It combines two different devices.It is "anchored" as Option 1 and cannot be moved down.More details:I want to be able to have different settings for Desktop app vs. mobile app. I don't like having these two combined with no way to separate them. Most of our users operate in an "old school" way: they have a desk telephone. It's where they want to answer the phone. We don't typically have our PCs set up for using them as telephones (i.e. using the Desktop app), so ringing there is no good.... the popups just get in the way.My desired functionality is this:I want my desk phone to ring 4 times. If I haven't answered by the 4th ring then ring a few times on the mobile phone's app. After that the call should go to voicemail. At NO TIME do I want it to "ring" on my computer (i.e. my Desktop app).I don't think I have any way to configure my incoming call settings this way currently.This is similar to CUSTCOM-I-1210, but I had trouble commenting on that item.

When I am in the office near my desk phone, I do not need my cell phone or app to Ring. It is tedious to turn the notifications on and off on these other devices.

GoToConnect can do this. Right now we're stuck with call forwarding to our cell phone number, which means we have to choose either our work number for the Caller ID to know an inbound call is work-related but not see who's calling, or pass-through caller ID to see the number that's calling but not whether it's work-related.I don't like having my phone vibrate in my pocket every time I get a call in on my computer - being bombarded with the dual notification (and not knowing if it's RC or something else notifying me at the same time) just because I'm getting an inbound call. It's confusing and stressful.However, having calls ring through to the mobile app would be helpful so that I don't miss something while I'm away from my desk. Allowing the apps to ring sequentially would make it so that I can both know it's a work call (coming in on the app) and who's calling, without the aforementioned mess.Thanks!-Spencer

We would like to turn off the desktop or mobile app when in the office and allow justr the physical phone to receive calls. at other times we may only want the mobile app to receive calls.

The request is to separate Desktop and Mobile app ringing into 2 separate entities in Service Web<Users/Call Handling & Forwarding. Today this is a toggle button turning both on or off.