In my opinion the DND on the softphone should behave the same as a physical phone, only toggle itself and not the whole account.
We have a number of hybrid users, and enabling DND on their softphones is a headache because it also enables it for the account as a whole. The physical phone appears as though it should be able to receive calls, but it goes to voicemail instead.

The cx requested to have a toggle switch - for calls coming in to their devices, they do not want to receive it on both of their mobile app and computer. They requested if we could have a feature wherein call comes in to one device only.

The user is inquiring about having separate DND for Desktop and mobile apps. So that when the user is at work she can put DND on mobile while still answering calls on desktop app.

We have users that are working at their desk using the RC app/Teams and mobile app installed on their phones. It is quite distracting when they have an incoming call and their RC app and mobile app rings at the same time. We would like a feature that you can turn on just ring RC app or Mobile app or Ring together. They do not want the order because sometimes, they will step away from their phone and would like to quickly switch ring mobile app as their primary softphone.

so you can have your desktop app only ring when your cell phone is logged into the app and have the option to enable/disable ringing for mobile app onlyhave mobile app separate like desk phone

Customer want RingCentral Desktop App and RingCentral mobile app in call forwarding to be separate in call forwarding settings. That will also give option to toggle them off and on separately.

It would be better if Ring Central had a Call Handling option to only ring Desktop, instead of Desktop and Mobile app

PLEASE create an option to ring to the desktop app prior to the mobile app. Not only is it annoying to have multiple devices ringing, it can create issues with multi-point bluetooth headsets.I see this feature requested again and again in the community forum (going back 5+ years at this point...) and yet it has not been implemented. There is clearly demand for this basic addition - how many more people need to ask before it is prioritized?

In Call Handling Settings, I find that I cannot move the entry "Desktop and mobile apps" in between two entries for phone numbers. Please allow this. Example of use. I want my "Existing Phone" to ring first because If I am in the office I can pick the call immediately. If I am working from home however, I want my desktop app to ring next. Lastly, I want my mobile phone to ring if I didn't pick up from the other two devices.

Separate the Desktop app and Mobile app from incoming calls so that only one rings at a time, so my phone isn't ringing while I'm at my desk, and can arrange them in an order so If I don't respond after 4 or so rings, it goes to my phone in case I've stepped away from my desk for a minute.

Currently Option #1 under Call Handling is "Desktop and mobile apps." I have two issues with this:It combines two different devices.It is "anchored" as Option 1 and cannot be moved down.More details:I want to be able to have different settings for Desktop app vs. mobile app. I don't like having these two combined with no way to separate them. Most of our users operate in an "old school" way: they have a desk telephone. It's where they want to answer the phone. We don't typically have our PCs set up for using them as telephones (i.e. using the Desktop app), so ringing there is no good.... the popups just get in the way.My desired functionality is this:I want my desk phone to ring 4 times. If I haven't answered by the 4th ring then ring a few times on the mobile phone's app. After that the call should go to voicemail. At NO TIME do I want it to "ring" on my computer (i.e. my Desktop app).I don't think I have any way to configure my incoming call settings this way currently.This is similar to CUSTCOM-I-1210, but I had trouble commenting on that item.

When I am in the office near my desk phone, I do not need my cell phone or app to Ring. It is tedious to turn the notifications on and off on these other devices.

GoToConnect can do this. Right now we're stuck with call forwarding to our cell phone number, which means we have to choose either our work number for the Caller ID to know an inbound call is work-related but not see who's calling, or pass-through caller ID to see the number that's calling but not whether it's work-related.I don't like having my phone vibrate in my pocket every time I get a call in on my computer - being bombarded with the dual notification (and not knowing if it's RC or something else notifying me at the same time) just because I'm getting an inbound call. It's confusing and stressful.However, having calls ring through to the mobile app would be helpful so that I don't miss something while I'm away from my desk. Allowing the apps to ring sequentially would make it so that I can both know it's a work call (coming in on the app) and who's calling, without the aforementioned mess.Thanks!-Spencer

We would like to turn off the desktop or mobile app when in the office and allow justr the physical phone to receive calls. at other times we may only want the mobile app to receive calls.

The request is to separate Desktop and Mobile app ringing into 2 separate entities in Service Web<Users/Call Handling & Forwarding. Today this is a toggle button turning both on or off.