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SMS Retention

Please expand the retention of text messages and calls between sales reps and customers to one year please

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Stanislav shared this idea  ·   ·  Report…  ·  Admin →
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  • Estrella commented  ·   ·  Report

    Very important for our business to have the number of SMS & MMS messages increased from 5,000 to 100,000, or No limit..
    Thank you.

  • Ronald commented  ·   ·  Report

    AGREED, AND HIGHLY NEEDED, THIS IS A FEATURE THAT HAS REALLY HAD US LOOKING INTO OTHER VOIP COMPANIES TO USE, AND AS WE SEE THERES A FEW THAT HAVE THIS, JUST REALLY DONT FEEL LIKE LEARNING ANOTHER SOFTWARE ALL OVER AGAIN SO TRYING TO HOLD OUT AND WAIT FOR THIS MUST NEEDED UPGRADE

  • Anthony commented  ·   ·  Report

    This is definitely a needed feature.

  • LUIS commented  ·   ·  Report

    Increase the 5000 text limit for SMS messages to a greater amount. Also increase the history length to greater than 180 days. 1 year or better.

  • Irina commented  ·   ·  Report

    After only one month of work my messages are disappearing, I have no record of communication with my clients, other voip systems I had previously did not have that issue. messages were always unlimited (included in premium) and I was able to go back years at a time. Now, I am paying for additional texting each week and I cannot even keep these messages. This will not work.

  • Blesilda commented  ·   ·  Report

    Turning off automatic deletion of sms based on RingCentral Data retention
    -sms deletion should be depend on the user and should not automatically being deleted by the system

  • Diana Joy commented  ·   ·  Report

    Allow users to retrieve all old text messages.

  • Gavriel commented  ·   ·  Report

    Yes, we the do vote to increase the storage limit or would prefer to remove storage limits of 5000 per folder. Liza Harripersad/ Legal Assistant of Ribacoff Law Firm.

  • Leslie’s commented  ·   ·  Report

    Our SMS threads are disappearing. RC advised it was due to our SMS reaching the 5000 limit. Storing our SMS threads is crucial to our business. I wish this was disclosed at the time of onboarding. Can the storage limit be removed? Case # 23251509

  • Jonathan commented  ·   ·  Report

    Increase or remove SMS storage limit of 5000 per folder

  • Christopher Nuyles commented  ·   ·  Report

    Text and multimedia messages (SMS & MMS)No limit5,000 messages for every user in each of these folders: Inbox, Outbox, Sent, Deleted

  • Macy commented  ·   ·  Report

    Increase the days of text history from a few years back

  • Jerome commented  ·   ·  Report

    Customer will be able to back track important documentation in relation the business.

  • Brad Hawker and commented  ·   ·  Report

    I do not understand why the message max is 5000. If you cannot extend that then maybe a protocal that emails you the past 5000 messages each time so you have a record of it

  • Michael commented  ·   ·  Report

    For long term customers, its easy to exceed 5000 sms messages and it would be helpful to keep that dialog with your customers/ clients

  • David commented  ·   ·  Report

    My SMS messages are automatically being deleted after a couple of months, which apparently is how long it takes me to accumulate 5,000 total SMS messages. I have an additional Ringcentral number that gets little use but would not be recognized by my customers. Ringcentral does not allow me to combine the capacity of both lines to use on one extension.

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