Dear RingCentral Support Team,

I’m reaching out on behalf of our organization to request the implementation of a shared SMS feature—a capability already offered by platforms such as Vonage and Dialpad, which we use across our other companies.

This feature is critical to our business operations. Our customer-facing teams rely on centralized communication to ensure no inquiry goes unanswered. Currently, your system requires messages to be tied to individual users. Still, in our business model, SMS communication must come from a single monitored number managed by our entire administrative team.

Why This Feature Is Essential:
Improved Customer Experience: Clients receive immediate responses from whichever team member is available, without being tied to one representative's availability.

Team Collaboration: Shared inbox functionality improves coordination, especially across remote teams and different time zones.

Lead Management: Our sales team can track interactions and follow up seamlessly when messages are centralized.

Efficiency & Accountability: Monitoring one shared SMS thread ensures a complete communication trail and better oversight for management.

Compliance & Security: A unified system creates a clear audit trail for client interactions, helping us meet internal policies and regulatory requirements.

Data Insights: Centralizing messaging enables stronger analytics, helping us refine workflows and improve responsiveness.

We kindly ask that you prioritize enabling a shared SMS feature that allows all users to send and receive text messages from our company’s main number. This will align your platform with modern business needs and help us remain competitive in our industry.

Thank you for your consideration. We’d be happy to discuss or assist with testing such a feature if needed.

ability to have one centralizes SMS

We are requesting to have a unified inbox that allows him to see texts from every single RingCentral phone numbers and respond to them in one place.

Allows companies to triage sms accordingly. Would love to see this feature also available for fax.

A must have feature. We’ve been debating switching service providers to something more user friendly that offers the features that we need (including this one)

This is an essential for most businesses that uses SMS, it should be released as soon as possible. Not having this feature makes me reconsider using RC for our business.

I have been waiting for this feature for years, for being a multimillion dollar tech company it is taking them years to create this feature. We use RC for Voice and another provider for SMS/MMS messages, that means an extra desktop application to juggle through, besides the additional service fee for the other provider. Missed opportunity for RC to add the feature as an Add On, I will be willing to pay more.

I think not all users are aware of this ideas platform, I have been a RC user for many years and just discovered it, otherwise the votes would be much higher than the 45 votes at the time of my writing.

This is critical to allow for team coverage and collaboration

Please enable this feature as it is critical for our business to ensure we don't miss out on potential clients! It's critical to have multiple support agents to handle customer queries efficiently, providing seamless service.
Our sales team can manage leads and customer interactions more effectively with a unified messaging system. Some of our remote teams can benefit from centralized communication to maintain cohesive internal communication.
Having this feature enhances communication, improves efficiency, ensures better security and compliance, and provides valuable insights through analytics, making it a beneficial feature for many organizations!

In our business it doesn't make sense for individuals to SMS with clients. We use one email address that is managed by our entire admin team.
To have one number that can be monitored by all team members is much more effective. That way regardless of who is working at any given time, someone would be able to reply to the client with an immediate response. Using our main line number would be best.

This is a feature that absolutely needs to be added. Allowing for our clients to be able to text a centralized number so they can be addressed promptly is an absolute must have for Ring Central.

This is crucial to our company as the current system is creating miscommunications and misunderstandings resulting in negative client experience. If it is not available we may reconsider using RC.

Our team has varying schedules which means sometimes clients text one person who left for the day but it is crucial for the remaining team to receive it. We need ability to use one number for all incoming and outgoing messages.

How is this not a feature? this is crucial to running a business.
Will this be added?

Centralized inbox for SMS for all extensions so that all users have a centralized sms messaging inbox

Please consider adding the feature of combining SMS usages for all users under the company. Our company does not allow employees to send/receive messages under their direct number but has to be under the company's main number so we would really appreciate it if a combine messages feature is available so we don't go over the limit under the main number while the other numbers are not used.