139 results found
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Presence - special characters for soft key on physical phones
Would like to be able to create a soft key on the phone for special characters such as *90. Would like to do this in the admin portal.
1 vote -
Option to Answer Call queue calls by Non Call queue Members using IP phones
I want to configure a keyboard key on the yellink T33G to intercept calls for the call queue ?
1 vote -
Sync the Presence Setting from Deskphone to RingCentral App
Customers prefer to sync the presence for their phone under desk phone to their RingCentral App. So whenever they pick up a call via the RC App, their desk phone will also show as 'line is busy' with the presence feature.
3 votes -
HUD hide call duration
When the HUD setting is configured to hide user names, there also should be an option to hide/prevent the duration that is shown. In order to account fully for security compliance this should not be shown to others (any call information).
6 votes -
Ability to disable Presence settings under user level
Admin wants to disable presence settings on user level to avoid changes on their presence settings.
2 votes -
set Park Locations as the default in HUD
Hi, is there a way to set Park Locations as the default in HUD, with the recent update the HUD keeps defaulting to extensions whenever the app restarts, and we have to click through to Park locations in the drop-down list. The way we use the system we would prefer to have park locations showing.
2 votes -
Remove agent's visibility that their calls are being monitored in HUD
Agents are seeing in HUD that their calls are being monitored. We request to have the option to hide or remove agent's visibility that they are being monitored as it defeats the purpose of call monitoring.
1 vote -
Call Monitoring Click From App to Desk phone
When you select call monitoring from the app, the feature will be routed to your desk phone. Initiate Initiate the call monitoring from the RC App then it will relay to the Desk phone.
2 votes -
2 votes
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Option to Customize Presence Name
option to customize the presence name into the extension number only or include extension number on the name
3 votesNeeds More Information ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello, can you please provide additional context for this request? Do you have screenshots of where in the app you would like to see this feature? Thank you!
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presence key in Mitel phones to use for blind transfer to retain the caller id of the original caller
Presence key in Mitel phones to use for blind transfer to retain the caller ID of the original caller.
5 votes -
Prensence update when the extension info is changed
Presence update when the extension info on admin portal is changed.
1 vote -
"Ring when extensions I am monitoring receive incoming calls" for call queue
"Ring when extensions I am monitoring receive incoming calls" only works when the monitored user receives a direct call (i.e., their extension is used). I would like to use this feature when a monitored user answers a call from the queue.
3 votes -
Warm Transfer call for Yealink T46U
When transferring a call using the sidecar extension buttons on the Yealink T46U phone, they cannot speak to who they are transferring to first – the call immediately gets transferred. If they manually enter an extension to transfer a call, they can announce it and then complete the transfer.
It would be best if there is a setting when they press a preprogrammed extension button, they can announce the transfer first
2 votes -
VM Issue
My business is encountering an issue that is caused by the usage of RC so I wanted to address it in hopes there is or will be a solution. When someone calls on of our offices and leaves a VM, the VM shows up in every user's VM.... when a person checks the VM and handles it, the VM still shows in all of the other staff's VM and no one knows it has been handled; duplicating calls and really making us look like we don't have it together. Is there a workaround for this? I was told by support....…
1 vote -
Inbound caller ID of the originating caller when transferring the call via ask first and when the deskphone pairing is on
As of this moment HUD is not yet supported when Deskphone pairing is enabled. When transferring calls via ask first while the deskphone pairing is on it should show the originating number of the caller. Let's say caller A answered by B and need to transfer the call to phone C via ask first they wanted to see on the caller ID as Caller A instead of caller B.
1 vote -
Click-to-dial ability to follow the call forwarding for users on Do Not Disturb
Ability for an extension to use click-to-dial even when a user is on DND , the system will automatically follow their call forwarding settings or route the call to the designated call queue.
3 votes -
Delegate Additional Feature
We have a customer who would like to add a feature for the Delegate so that the Exec can barge to the call, like a normal call without making it a conference call by the Delegate or a parked call.
1 vote -
Calls are being count as missed when monitoring extension.
Remove the behavior where monitoring someone is counted as missed calls on the app and call logs of the one monitoring the calls. This will help our stats.
2 votes -
Ring Groups should display if your on a call
When adding people to a ring group under a users extension the HUD or Presence does not change to show them having incoming calls or on an active call when that extension is ringing.
Example
Extension 11111
Under this extension you add extension 22222 to a ring group so they both ring together.When 11111 is dialed 22222 will not show they have an incoming call when it is ringing or busy if they answered that call.
3 votes
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