191 results found
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Option to Answer Call queue calls by Non Call queue Members using IP phones
I want to configure a keyboard key on the yellink T33G to intercept calls for the call queue ?
2 votes -
Key Extender for Presence
Need to have a feature for extending key presses for Presence especially with Polycom VVX 350. It currently have 6 keys but it would be much helpful if there is an extender for next page and there's a different assigned users for key template aside from buying an expansion module.
1 vote -
The status in the RingCentral App should turn busy the moment that the agent dials out from the dekphone.
When the agent calls from a deskphone, the RingCentral App status should turn to red even though the all is still ringing. Currently, it only turns red if the call is connected.
6 votes -
call park on shared lines
ability to park calls on shared lines or even not a part of a shared line
6 votes -
Presence
The customer wants to share his desk phone for his user extension ( added as presence ) to make outgoing calls and change the login credentials at the same time.
1 vote -
Sync presence status of RingCentral back to the Outlook / Exchange / O365
Using the Plug-In 'Ringcentral for Outlook' you can create and send a meeting invite to one or more contacts in your Outlook. You can start a phone call to an Outlook contact directly from the Plug-In too.If you are creating a conference invite short-term it would be very beneficial to see in Outlook the RingCentral the presence status of the invitees.
53 votes -
Allow Call queues, Shared Line Groups, Delegated Lines as extensions in HUD
Allow call queues, Shared Line Groups, Delegated Lines To be added to HUD. this would greatly benefit receptionists and admins in call handling
4 votes -
set Park Locations as the default in HUD
Hi, is there a way to set Park Locations as the default in HUD, with the recent update the HUD keeps defaulting to extensions whenever the app restarts, and we have to click through to Park locations in the drop-down list. The way we use the system we would prefer to have park locations showing.
3 votes -
HUD in MS Teams as default landing page
If you set the HUD as the Primary or first tab within MS Teams, it doesn't keep the setting. Phone seems to always become the default. very frustrating.
1 vote -
Automatic update DND status
Need the ability for the system to automatically switch user status to available for example after 30 minutes to prevent people from forgetting to change their status back again
11 votes -
Hud should display the name of the receiver of the call accepting the forwarded call in a ring group or in a call forwarding from a user ext
Customer would like Hud to display the name of the receiver of the call accepting the forwarded call in a ring group or in a call forwarding from a user extension.
8 votes -
HUD status is not based on the Message side of the App
User status is based on the Messaging side of the App if that is enabled, and not the Telephony side. It is possible for some people not to have the Messaging features enabled.
11 votes -
Sync the Presence Setting from Deskphone to RingCentral App
Customers prefer to sync the presence for their phone under desk phone to their RingCentral App. So whenever they pick up a call via the RC App, their desk phone will also show as 'line is busy' with the presence feature.
4 votes -
Ability to answer the calls from other user using desk phone.
Ability to answer the calls from other users using the desk phone however the desk phone should not ring and the user should be notified by a blinking light in the desk phone only.
4 votes -
Set a specific 2-digit speed dial for a 4-digit extension when using the intercom
Set a specific 2-digit speed dial for a 4-digit extension when using the intercom
10 votes -
Ability to disable Presence settings under user level
Admin wants to disable presence settings on user level to avoid changes on their presence settings.
3 votes -
Presence - special characters for soft key on physical phones
Would like to be able to create a soft key on the phone for special characters such as *90. Would like to do this in the admin portal.
1 vote -
HUD hide call duration
When the HUD setting is configured to hide user names, there also should be an option to hide/prevent the duration that is shown. In order to account fully for security compliance this should not be shown to others (any call information).
7 votes -
presence key in Mitel phones to use for blind transfer to retain the caller id of the original caller
Presence key in Mitel phones to use for blind transfer to retain the caller ID of the original caller.
7 votes -
Remove agent's visibility that their calls are being monitored in HUD
Agents are seeing in HUD that their calls are being monitored. We request to have the option to hide or remove agent's visibility that they are being monitored as it defeats the purpose of call monitoring.
1 vote
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