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432 results found

  1. Language Translation within text message app.

    I would like to request a feature that would allow me to translate text messages. I am English speaking and I work with a lot of Spanish speaking sub contractors. I spend a lot of time copying and paste back and forth from RingCentral to Google Translate in order to translate text messages. I

    I would like the ability to translate messages to me to English and then to be able to translate English messages to Spanish before sending.

    I think it would best if when the translation is complete it would display both languages at the same time. I…

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  2. Enable bulk download of Images received via Text Message

    We are an insurance agency and receive numerous photos from our clients. In many cases we receive 20+ photos in a single conversation. We need the ability to quickly download those photos (ie, in bulk). The ability to package the photos into a Zip or similar file and download all at once would save us time!

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  3. enable sms for mobile user

    enable sms for mobile user only

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  4. International SMS

    have the sms enabled for international numbers

    23 votes
    Planned  ·  6 comments  ·  SMS/Text  ·  Admin →
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  5. Remove "Create Group Text" as the default

    Most of us use Ring Central to contact customers. When texting, it would be great if the "create group text" is not the default as we have to send the same message to multiple customers, but we don't want them to accidentally receive a group text with other people's numbers.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  6. NOT REPLIED

    Can we create a NOT REPLIED category, so we can see who messaged us but who we forgot to reply to yet? Sense has this, Ring Central should too!

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  7. Retrieve SMS content for a deleted user

    I just deleted a user who was terminated from our organization today. However, we need to be able to check their text and message history as it has come to light that he may have been sending confidential information through there. I know there is no way for me to recover the information, but is there a way that you can pull messaging history from your database or to recover the user?

    11 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  8. Disable SMS on User's End

    There should be an option to manually disable SMS on user's end once SMS notification is received.

    3 votes
    1 comment  ·  SMS/Text  ·  Admin →
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  9. Numbers Assigned to groups need a group inbox

    Just like group voicemails are accessible in the RingCentral app, SMS sent to a group with a number assigned should have the same functionality.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  10. Identify the SMS sender information/source

    Ability to see further SMS information that may identify the source of the sending numbers (i.e. if they are from the same IP address or any connecting information with a specific phone number).

    2 votes
    0 comments  ·  SMS/Text  ·  Admin →
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  11. transfer all of the text messages the a user has had with multiple individuals to another user

    Ability to transfer a user's text messages to another

    I was using the chat bot but wanted to get a straight answer. Is it possible to transfer all of the text messages the a user has had with multiple individuals to another user? For better phrasing, all of the text conversations from one user to another?

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  12. International SMS Activation

    Reason:
    Currently, international SMS cannot be activated for an account without first registering for TCR (The Campaign Registry) business SMS registration. This registration is primarily for Domestic SMS, but it is a prerequisite for activating international SMS as well.

    Feature Request:
    To enable the activation of international SMS independently of the TCR business SMS registration, because international numbers do not fall under the TCR business SMS agreement.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  13. Increase SMS limit from 5 to a higher number for Voicemail notifications

    We have a shared extension to handle emergency and after hours calls for our IT group. I would like the team to be notified by SMS when we miss a call or receive a VM on that extension, so we can best server our customer base. Currently I can only add 5 SMS numbers, this would be better served to either have no limit or a much higher limit. I currently have 7 individuals on my team but I can see the use case for this for larger groups.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  14. Ability to set up automated messages with RingCentral Salesforce

    We want to send automated messages to customers, using different users with assigned numbers numbers using ring central.

    3 votes
    0 comments  ·  SMS/Text  ·  Admin →
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  15. voicemail and text message notification for customers who failed to answer the call

    aside from voicemail option in IF NO ONE ANSWERS there should be a message notification too to the customers that will say that they are not available.

    1 vote
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  16. send the caller a text when call is not answered

    If someone calls our team and we dont pick up the phone, we can send them an automated text acknowledging that we are sory for not answering the phone or something long those lines

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  17. Team/Group SMS Feature for Clients

    We really need this feature so clients can text our "support team, customer service team, etc." and allow several people on our company team be able to view & reply to these messages.

    Nextiva just rolled out with this feature last month (Feb. 2024). Let's see it already RingCentral, please! Don't let Nextiva outpace you on features. They've been rolling out really nice back to back features in the past 2 months.

    3 votes
    0 comments  ·  SMS/Text  ·  Admin →
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  18. Send SMS option in the active call dialpad

    there should be a send sms option in active dialpad so that the operator can send sms to the customer while on call with them instead of copying the number and sending a new sms from text tab.

    Use case: share quotes sms while on call with the customer so that they can take informed decision.

    2 votes
    0 comments  ·  SMS/Text  ·  Admin →
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  19. RingCX needs the ability to select which DID to use for outbound SMS.

    The RingCX platform needs to support manually choosing which DID to use for outbound SMS. Right now, it only uses the primary DID associated with the RingEX user.

    Use Case:
    * The customer needs to use a Digital Number assigned to a RingEX user for an outbound SMS messages and not the Primary Numer (which is what it uses today)

    2 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  20. Enable SMS for US numbers on RCAU account

    Customer would like to utilize SMS on their RCUS number within the RingCentral Australia account.

    3 votes
    0 comments  ·  SMS/Text  ·  Admin →
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