789 results found
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Individualize mass texts and include affiliated names in the message automatically.
For bulk forward text messaging, it would be incredibly useful to separate each text and send individually. If a user could also automatically include the name of each telephone number if they’ve programmed the corresponding name to that phone number, then users could personalize each individual text - which would help mass texts feel more personal and helpful for people in sales positions who are trying to disseminate advertisements.
1 vote -
Disable GIF in SMS for RC mobile app
We would like for RingCentral to disable the ability for users to be able to post GIFs in text messages on the RC mobile app. It doesn't appear that the GIF function is built into the app (rather, it's a keyboard shortcut option on one's smart phone) but this opens up the possibility for users to send inappropriate images (internally or externally).
7 votes -
New RingCentral - no date stamp for text messages from the day of
Date and time stamp should be included in all text messages being sent within the RingCentral desktop app. At times, this is used in conjunction with our Accounting team to receive confirmation from users to approve certain matters. Having the text message only read 'today' does not help to validate when the communication actually took place (date and time). The only time date and time is included together is when it's a past date.
114 votesPlease ensure that you are on the latest version of the app. Thank you!
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Cannot send MMS to toll free numbers
MMS messages being sent to a toll-free number are not being sent.
1 vote -
be able to buy extra credit, sms bundle per user
Some times a user needs more text messages, but I don´t want to buy the bundle for all the users, I want to be able to buy per users
1 vote -
Retrieve SMS content for a deleted user
I just deleted a user who was terminated from our organization today. However, we need to be able to check their text and message history as it has come to light that he may have been sending confidential information through there. I know there is no way for me to recover the information, but is there a way that you can pull messaging history from your database or to recover the user?
16 votes -
including an image in the sms text templates
Please update the new sms text templates (LOVE THIS FEATURE!) to allow you to include an image. I send out a text message to every new patient with directions and other various details. I always include an image of a parking map for them. The template is fantastic but I still have to go find the image every time and attach it. The template saves me from copy and pasting the text but not the image. I still have to keep that 'note' clip on my desktop so it's found easily. It would be FANTASTIC if you could allow an…
6 votes -
Combined inbox for SMS and Calls
On the RC app, We should be able to see a contact's activity within the same inbox instead of having a Text inbox and a separate log for incoming calls.
Not sure if this will benefit all users but we should have the option if we want to combine the activity in one single inbox where we could see the text messages and any incoming or missed call for the contact.
2 votes -
Enable SMS feature for korea numbers
It would be best if we can allow SMS enable to a Korea numbers in RingCentral Account. The users who are based in Korea would able to send and receive SMS using their Korea numbers in RingCentral Account.
2 votes -
Option to have a mute button for induvial SMS/text conversation.
Something like this
something like this but for
2 votes -
Limiting the international SMS by removing linked numbers
Limit International SMS by removing linked numbers
3 votes -
Enable SMS for US numbers on RCAU account
Customer would like to utilize SMS on their RCUS number within the RingCentral Australia account.
5 votes -
notifications
Offer option to silence all notifications outside of work hours (phone, SMS/text, etc). This would be both in the desktop and mobile apps.
Currently we only have phone settings that allow us to forward calls to voicemail. A similar function for SMS/Text messages or just the ability to silence notifications would be great.
1 vote -
Enable Authentication via UK Landline Numbers
The customer has proposed an alternative authentication method for applications such as Facebook and WhatsApp, utilizing landline numbers. This approach would expand authentication options for customers beyond the current reliance on mobile numbers.
1 vote -
Agent to Agent Transfer in SMS and Engaged Digital Messaging
Currently, the only option to transfer an SMS is to reroute to the queue group itself. It would be nice if there was an option for companies to allow agent-to-agent transfers. Our team consists of 8 employees, and rather than reroute a customer looking to speak with a specific agent digitally back to the skill group, it would be nice to be able to transfer directly to the agent to wait. Then the next time this agent would be available, they would be prompted to interact via SMS or Engaged Digital (email).
1 vote -
Feature to have Super Admin the ability to delete another user's SMS without logging in as that specific user
Feature to have Super Admin the ability to delete another user's SMS without logging in as that specific user.
Example: From the Admin Portal, the Super Admin clicks the user extension, Super Admin will have direct access and log in as that user and then access the SMS via the users RC App to delete that users SMS
2 votes -
import SMS from other courier to RC
they would like their sms which was exported to be imported to RC
1 vote -
SMS Service Canadian Phone Numbers
Consistency of SMS service to Canadian phone numbers, as some customers are having issues sending SMS to Canadian numbers as well.
Without using a toll free number in sending SMS.
3 votes -
enable sms for mobile user
enable sms for mobile user only
1 vote -
NOT REPLIED
Can we create a NOT REPLIED category, so we can see who messaged us but who we forgot to reply to yet? Sense has this, Ring Central should too!
1 vote
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