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463 results found

  1. SMS Monitoring

    A request has been given by one of the customers who's asking for the ability to monitor incoming and outgoing SMS messages on all her users. They want to be able to monitor and check quality of SMS messages between clients and their employees.

    45 votes
    8 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. Reply stop option to one particular email/text to stop receiving messages

    Reply stop option to one particular email/text to stop receiving messages

    I want to do is reply STOP to one particular email/text so I stop receiving messages from that one particular number.

    How do I reply to a text in RingCentral?

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  3. Block Internal Numbers from Sending SMS to Specific External Numbers

    I would like to manually add specific external numbers to the opt-out list in the admin portal to prevent internal users from sending SMS messages to those numbers.

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  4. Administrator be able to see all users text messages

    an admin to see all user text messages in the system. Not just when they sent or received a text but the content of the text.

    43 votes
    Under Review  ·  5 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  5. SMS notification sent by RingCentral should be coming from the same number

    When RingCentral sends notifications via SMS, the messages come from different phone numbers each time. This needs to be fixed so that they all come from the same phone number every time.

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  6. Create schedule to allow for text notifications on weekends but not cals

    Create a separate schedule option for notification of Texts & Calls, so we can choose to receive Texts on the weekends, but forward after-hours calls

    2 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  7. When sending a "New Text" have it open the text message history after entering the phone number

    When you send a new text you now have to type the message before you can see the history of texts with that phone number. Please CHANGE IT BACK to the way it was! When you enter a phone number have it open the text message history and then write the text message.

    3 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  8. Need a way to automatically suffix out messages with "STOP to quit"

    Looking for a way to automatically suffix our SMS messages "Stop to Quit".

    3 votes
    New  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  9. Text message character limit

    Since Ring limits the number of characters in a message, create a character counter so the writer knows how many characters they can send before the message fails.

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  10. SMS convert to a txt or doc file

    SMS convert to a txt or doc file

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  11. Multiple User on Operator

    ability to setup the SMS messaging on the operator so they can assist different users to get SMS from the Company's Main Number.

    6 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  12. Increase the 5000 text limit for sms messages. Also increase the history length to greater than 180 days.

    Increase the 5000 text limit for SMS messages to a greater amount. Also increase the history length to greater than 180 days. 1 year or better.

    4 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  13. One click solution to text my current caller.

    When using the RingCentral Windows App, I would like a one click solution to text my current caller. Currently I have to manually type in their number to text them.

    4 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  14. SMS - Automatic Reply/ Out of Office Message

    To be able to create automatic replies/ for out of office message for SMS/texting
    (similar to creating an out of office message for vmail - but for SMS/Texting)

    22 votes
    4 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  15. turn off the SMS reading pane

    Customer wants to disable/deselect/turn off the reading pane/Text sms, just like when you go to the Unread messages. On the SMS box it should be showing like a blank page and it should still show the number of the sender of the SMS.

    7 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  16. MASS TEXTING USING RINGCENTRAL APP

    An option for us to send text messages for thousand recipient without using any platform or puting the number manually.

    10 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  17. Add name of SMS recipient automatically

    When we send an SMS, I would like their contact name to automatically populate when I send the text

    When you choose a name from the contact list, the name of that person must automatically add to the content of the SMS template,

    3 votes
    New  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  18. Reply using SMS to the voicemail.

    The customer wants to be able to reply to voicemail using SMS.

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  19. View Business Name Under Contact Name

    When exchanging SMS we need to know the business name for the contact. Currently only the name is displayed when the contact is already saved and we need to hover around the contact, open profile and then look for the business name.

    2 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  20. Advocating Industry Support for SMS Messages Beyond 10 Segments

    We would like to recommend that RingCentral consider leading an industry-wide initiative to advocate for the support of more than 10 segments in a single SMS message. While we understand that current limitations are influenced by underlying carrier policies and industry norms, we believe that RingCentral is in a strong position to pioneer a change that would benefit a wide range of customers who rely on longer-form SMS for essential communication.

    Expanding the supported segment limit would enhance the user experience, reduce the need for message splitting, and support more effective communication for businesses in sectors such as healthcare, logistics,…

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
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