766 results found
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Enable Group SMS/MMS Support for Phone Numbers Using Sinch
Currently, phone numbers provisioned through the Sinch carrier do not support Group SMS/MMS functionality. This limitation severely impacts business communication workflows, especially for teams that rely on real-time, transparent group messaging with clients, partners, or internal departments.
29 votes -
Shared sms inbox to link shared contact
We need contacts created from the Shared SMS Inbox to be stored at the shared inbox or common-resource level and displayed to every assigned SMS handler
3 votes -
Send Auto-reply SMS for unregistered TCR numbers
Unable to complete TCR Registration due to the company's business type. Will enable Inbound SMS, however need to atleast have a feature to send auto-reply to sender that number is Inbound only and cannot reply with texts.
3 votes -
Please eliminate the pop up window that covers the text message I am typing every time I try to text.
Every time I click in the text message and start typing this horrible pop blocks the text I am typing so I can not see what I am typing and have to stop texting and move the mouse out of the box in order to see what I am texting and then start typing again.
2 votes -
automated sms response to acknowledge received text
We want our customers to know that we received their text message successfully and that we are working to answer them back. Tried building this through the workflow function but was unsuccessful on the company level.
2 votes -
SMS SLA Escalation (to managers)
A function that automatically escalates a text message to an assigned user that has gone unanswered/unassigned for a given amount of time (for us 15 minutes). This is helpful because desktop text notifications do not persist until it is answered and there is no 'new' text message bubble counter for shared text inboxes.
2 votes -
sms
SMS Recipients should be increased. Currently, only one user can be set to receive SMS on the site level. This is very inconvenient. Also, Message-Only Extensions should be allowed as SMS Recipients.
4 votes -
Extend Retention for SMS Exporter
Problem
The current SMS Exporter is limited to 5,000 messages or 90 days, which makes it difficult for organizations that need longer-term access to SMS history for compliance, audits, customer service reviews, or operational reporting.Proposed Enhancement
Introduce an Extended SMS Archive mode that allows administrators to:Export SMS history beyond 90 days
Remove or significantly increase the 5,000-message limit
Run incremental exports (export only new messages since the last export)
Schedule automatic exports to cloud storage destinations
Export in multiple formats (CSV, JSON, PDF)
Filter by extension, phone number, department, or message directionAdditional Features
Search messages before exporting…
4 votes -
SMS Shared inbox: Default filtering
As a Shared Inbox user (especially one who can assign conversations), I need to see all active conversations by default, and then optionally filter down.
Current behavior: by default, the inbox excludes conversations assigned to other users.
Required behavior: default view should be ALL conversations when “ALL” is selected.
Workaround issue: turning the filter off does not persist between app relaunches, which creates a risk that messages will be missed.
14 votes -
View SMS of Other Users
Wants to have option for one user extension to view the SMS of other users.
1 vote -
Ability to send PDF file from iPhone.
This feature works from using Android however most of the clients are sending PDF files(MMS) from iPhone. We were advised by bandwidth that this is not supported.
https://www.bandwidth.com/support/en/articles/12823220-what-mms-file-types-are-supported
2 votes -
Sync "Read" Status Across Extensions After Reply in Shared Inbox for Beetexting.
The Customer wants a message to be automatically marked as Read for all users/extensions once another team member has opened and replied to it, so that we can avoid duplicate efforts and maintain a clean inbox.
Currently, in the Beetexting shared SMS inbox, when one user reads and replies to an incoming message, the message remains marked as "Unread" on other users' extensions. This creates confusion, as team members cannot easily tell which inquiries have already been addressed without manually clicking into each conversation.
4 votes -
ability to unsent sent SMS
wanted to have an option to unsent a sent SMS.
6 votes -
SMS Rules - Forward SMS to Another User
This has been an idea thrown around awhile now. Can we have more SMS rules and settings available? We would like the ability to have incoming SMS forward to another user. And ability to add after-hours rule to have received SMS to forward to a dedicated on-call user.
2 votes -
Use Company Main Number as caller ID for texting from all extension for all users.
The caller ID for the main company number is shown by default for any text messages sent from any individual extensions. The idea is similar to having caller ID show as the main company number rather than the individual extension.
62 votes -
Option to increase SMS storage to more than 5000 before it gets deleted.
Right now, when you reached SMS received per user, per inbox of 5000, SMS will be deleted and replaced by new ones. It's best to have an option to increase storage allocation.
16 votes -
Allow SMS autoreply for Miss call from IVR menu or Call queue
Allowing to setup SMS automation/SMS auto reply for miss call from the IVR menu and Call queue
2 votes -
Request for SMS Forwarding or Centralized Messaging Options in RingCentral
The customer is requesting assistance and guidance on managing and centralizing their business SMS communications.
Specifically, they are asking if RingCentral has any feature or recommended solution that would allow them to:
Handle a large volume (1,000+ contacts) of existing business text messages currently going to their personal mobile number
Potentially forward or redirect SMS messages from their personal cell phone into their RingCentral number/system
Consolidate ongoing client and prospect text conversations into RingCentral for easier managementIn short, the customer is requesting a way to move or integrate SMS conversations from their personal mobile device into RingCentral so all…
5 votes -
SMS that can be send when Messages/SMS not being delivered
Wanted to have a sms that can be send when the SMS/Messages is not being delivered
3 votes -
SMS/Text Messaging Integration Support for Desk Phones
Currently, SMS messaging capabilities in RingCentral are limited to desktop, web, and mobile app endpoints. Enabling SMS functionality directly on hardware desk phones—such as the Yealink SIP-T54W—allows users who rely primarily on physical desk phones to send and receive member or customer texts without needing an open desktop or mobile application. Supporting native SMS on Yealink T-Series hardware improves workflow efficiency, reduces device switching, and delivers a unified communication experience across physical endpoints.
2 votes
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