789 results found
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Native Support and Provisioning for International Peer-to-Peer (P2P) Conversational SMS
Description:
We request that RingCentral expand its global SMS capabilities to fully support regulatory-compliant, two-way Peer-to-Peer (P2P) messaging outside of North America.Currently, business users outside the US and Canada who attempt to engage in normal, 1-on-1 conversational text messaging with international clients experience delivery failures, silently dropped texts, or strict carrier blocking. In many international markets, carriers treat all business platform traffic as commercial spam unless dedicated P2P conversational routing and local geographic virtual number (DID) provisioning are explicitly supported.
Key Requirements:
International P2P Number Provisioning: Enable local geographic virtual numbers (DIDs) in non-US/Canada regions with two-way conversational SMS…
3 votes -
Enable Compliant Business SMS Use Cases for Hospitality and Event Industry (Alcohol / SHAFT)
Businesses in hospitality, catering, bartending, and event production frequently use RingCentral SMS to coordinate logistics with event staff and contractors. Internal operational messages containing ******** names, drink recipes, or menu ingredients (e.g., tequila, rum, margarita) are flagged by automated carrier SHAFT filters. This leads to immediate carrier blocks and full suspensions of outbound SMS capability on direct lines ("This number has been flagged for potential spam. You can no longer send messages from this number").
Proposed Solution:
Support Age-Gated / Compliant 10DLC TCR Campaigns: Allow RingCentral customers to register compliant TCR campaigns that cover alcohol-related messaging for legitimate hospitality, event,…
2 votes -
Option to Restrict the SMS Server for Metada, logs, and message content to be stored in US based servers only
Ensuring SMS metadata, logs, and message contents are stored physically on US-based servers only to comply with financial, healthcare, or government compliance
3 votes -
SMS that can be send when Messages/SMS not being delivered
An option or feature from RingCentral, wherein when a user sent an SMS and it fails. RingCentral will send an automated SMS to the user to alert or inform that the SMS to this specific number fails.
5 votes -
Ability to add third party number to approved TCR campaign
Customer have another number from other carrier and the wanted to add send nor receive SMS to their approved TCR campaign in RingCentral
2 votes -
Ability to filter non-canadian numbers
Ability to filter non-Canadian phone numbers to prevent SMS messages from being sent to unsupported destinations. The goal is to help avoid accidental messaging and prevent unexpected SMS-related charges.
4 votes -
SMS Shared inbox: Default filtering
As a Shared Inbox user (especially one who can assign conversations), I need to see all active conversations by default, and then optionally filter down.
Current behavior: by default, the inbox excludes conversations assigned to other users.
Required behavior: default view should be ALL conversations when “ALL” is selected.
Workaround issue: turning the filter off does not persist between app relaunches, which creates a risk that messages will be missed.
17 votes -
Shared inbox for Message Only Extension
SMS Recipients should be increased. Currently, only one user can be set to receive SMS on the site level. This is very inconvenient. Also, Message-Only Extensions should be allowed as SMS Recipients.
5 votesSites can be configured to have multiple recipients by acquiring a SMS Booster license for each of the recipients.
Support for Message Only Extensions shared inbox will be reviewed and aligned.
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Admin-Controlled SMS Scheduling: Enables Super Admins to restrict or permit the exact hours users can send and receive SMS text messages.
Admin-Controlled SMS Scheduling: Enables Super Admins to restrict or permit the exact hours users can send and receive SMS text messages.
2 votes -
Allow SMS autoreply for Miss call from IVR menu or Call queue
Allowing to setup SMS automation/SMS auto reply for miss call from the IVR menu and Call queue
3 votes -
SMS Shared inbox: Resolve feature
The Resolve feature is helpful, but it should not permanently close the SMS conversation. It would be better to allow the thread to reopen automatically if the client or a team member replies, rather than archiving it completely.
16 votes -
To have the ability to mark opted-out numbers directly within the SMS conversation view at the RingCentral app
We need the ability to manually mark specific phone numbers as opted-out directly within the RingCentral app. This will allow us to manage opted-out numbers separately, prevent accidental SMS sends, and avoid unnecessary messaging charges.
2 votes -
auto resolve turn off
Ability to turn-off Auto Resolve feature completely.
2 votes -
sms notification
Persistent (desktop) notification for inbound text messages until text is 'assigned'.
3 votes -
Beetexting Improvement
Hi Team,
We appreciate the recent updates to the BeeTexting interface. To further improve the user experience, we would like to propose an option for a Split-Screen View, similar to a standard email inbox (like Outlook or Gmail).
Currently, users have to click back and forth between the message list and individual threads, which feels fragmented. A split-screen layout would allow the left side to display the full list of messages while the right side shows the specific conversation or "particular message" selected.
8 votes -
Capability of identifying the language for SMS
Capability of identifying the language that the customer use via SMS. Especially if their clients has a different language. It would be more easier for them to identify what language does their clients are using.
6 votes -
Enable Group SMS/MMS Support for Phone Numbers Using Sinch
Currently, phone numbers provisioned through the Sinch carrier do not support Group SMS/MMS functionality. This limitation severely impacts business communication workflows, especially for teams that rely on real-time, transparent group messaging with clients, partners, or internal departments.
29 votes -
Shared sms inbox to link shared contact
We need contacts created from the Shared SMS Inbox to be stored at the shared inbox or common-resource level and displayed to every assigned SMS handler
3 votes -
Send Auto-reply SMS for unregistered TCR numbers
Unable to complete TCR Registration due to the company's business type. Will enable Inbound SMS, however need to atleast have a feature to send auto-reply to sender that number is Inbound only and cannot reply with texts.
3 votes -
Please eliminate the pop up window that covers the text message I am typing every time I try to text.
Every time I click in the text message and start typing this horrible pop blocks the text I am typing so I can not see what I am typing and have to stop texting and move the mouse out of the box in order to see what I am texting and then start typing again.
2 votes
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