686 results found
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Streamline SMS Sending Workflow by Removing the Additional "Send" Confirmation Step
Users currently must click "Next" and then "Send" to transmit a text message. This two-step workflow is unintuitive and creates confusion, as users often expect the first button click to immediately send the message.
Problem Statement
When composing an SMS, users naturally assume that taking a deliberate action (clicking a button after finishing their message) will send the message. However, the current workflow requires a second confirmation click, which is not always obvious.As a result:
Users frequently believe their message has already been sent after clicking "Next."
Messages remain unsent when users navigate away from the conversation.
Time-sensitive communications…2 votes -
Extend Retention for SMS Exporter
Problem
The current SMS Exporter is limited to 5,000 messages or 90 days, which makes it difficult for organizations that need longer-term access to SMS history for compliance, audits, customer service reviews, or operational reporting.Proposed Enhancement
Introduce an Extended SMS Archive mode that allows administrators to:Export SMS history beyond 90 days
Remove or significantly increase the 5,000-message limit
Run incremental exports (export only new messages since the last export)
Schedule automatic exports to cloud storage destinations
Export in multiple formats (CSV, JSON, PDF)
Filter by extension, phone number, department, or message directionAdditional Features
Search messages before exporting…
2 votes -
Suppress Email Notifications for Blocked Spam and Phishing SMS
- Eliminates Security Contradictions & Confusion
When an inbound text message contains confirmed malicious phishing infrastructure (such as a "Smishing" link), RingCentral’s carrier-layer security correctly drops the text to protect the client's endpoint apps. However, allowing the automated notification daemon to still send an email copy of that exact phishing message directly to the user's corporate inbox completely defeats the purpose of the initial block. It creates a massive security paradox that confuses end-users and generates unnecessary IT support tickets.
Reduces Corporate Phishing Attack Surfaces
By delivering the verbatim contents of a blocked phishing text via email—complete with the malicious URL—the…
2 votes -
Disable SMS account wide
Subject: Disable SMS for every number in our inventory
Description: I need SMS disabled for all 614 numbers in our inventory. would also like to request a new feature that allows us to do this directly in the admin center and not have to contact support3 votes -
Add outgoing sound/ding notification for sent SMS in RingCentral App
Feature Description: I would like to request the addition of an audible notification (a "ding" or sound effect) when an SMS is successfully sent from the RingCentral app.
Use Case / Business Impact: The legacy RingCentral Phone app used to have this feature, and it provided immediate, helpful audio confirmation that a message went through. Currently, in the unified RingCentral app, there is only a visual cue. For users who send high-volume SMS or multitask while working, an audio confirmation ensures they know the message was sent successfully without needing to constantly stare at the chat window.
Desired Functionality: Add…
2 votes -
SMS Signature
Ability have a signature at the end of every SMS so there is no need to type it in manually.
88 votes -
Show Shared SMS previews on lock screen notifications
Please show detailed information and previews of Shared SMS on the lock screen notification. Message previews are displayed for direct SMS on the lock screen.
3 votes -
Download old SMS
Ability to download SMS that was deleted when it reaches 5000 as per Data Retention
2 votes -
retrieving deleted SMS
an option or feature to retrieve deleted SMS or older messages
26 votes -
Incident Notification Emails: Include affected Carrier name in SMS Service Status updates
Current Incident Notification Summary says customers may be experiencing delays or failures with SMS messages "when sending to a specific carrier"
It would be far more actionable if you included the name of the specific carrier(s) affected
2 votes -
Manual Opt-Out option for SMS in the RingCentral app
RingCentral should provide the capability to manually opt out a number directly within the RingCentral app’s text tab and settings upon verbal request from clients or customers. This functionality would greatly enhance convenience for business owners and their customers by enabling them to efficiently and promptly process opt-out requests.
15 votes -
Allow SMS in AI Receptionist to Be Sent from Extensions Other Than the Super Admin
Summary:
In the current implementation of the AI Receptionist (AIR), the SMS messaging feature is restricted to using only the super admin extension as the sending number. This limits flexibility and usability for organizations that require communication to be routed through other user extensions or departments.Current Behavior:
When accessing the “Send Text Message” feature within the AI Receptionist, only the super admin extension is available as the sending number.
There is no option to select or assign another user extension or number.
Requested Enhancement:
Provide the ability to select from a list of eligible user extensions or direct numbers…
17 votes -
Increase Retention Period for Shared Inbox
The current retention period for SMS in the shared inbox is set to 90 days. We would like to request an extension of this period to better accommodate our customers' needs, allowing for a longer retention duration.
If possible, align this with the regular SMS Retention policy.
3 votes -
Feature Request: Block Unwanted Numbers from Sending SMS/MMS
Implement a feature that allows administrators to block specific phone numbers from sending SMS or MMS messages to any of our company-owned phone numbers.
Our company receives unwanted, spam, or malicious SMS/MMS messages from external senders.
Currently, we have no centralized way to prevent these numbers from sending future messages. This creates security, productivity, and compliance issues for employees and systems relying on SMS channels.Requested Feature
Add the ability to:
• Create and manage a blocklist of external phone numbers.
• Automatically reject or silently drop incoming SMS/MMS messages from blocklisted numbers.
• Apply blocks at three scopes:
Account-wide…
7 votes -
Option to disable/remove the verbiage such as OPT-OUT from MMS
Option to disable/remove the verbiage such as OPT-OUT from MMS
There is no option to disable/remove the additional verbiage in a MMS group chat.
When sending a text to a group chat (MMS), each text being send has "Opt-out" verbiage.
There must be an option to disable or remove it in every MMS being send10 votes -
Route all non-profit organization's TCR requests through Sinch
Update the TCR process so all brands that identify as non-profit get routed through SINCH by default to allow for number pool increases. Bandwidth.com does not allow for non-profits to receive an increase in the approved phone numbers via the number pool request. Despite this limitation, RingCentral will still route TCR applications through bandwidth.com for customer brands that select non-profit as their business type resulting in a rejection for the number pool increase.
This is causing non-profits to waste time and money by having to submit a new campaign (or multiple campaigns) to mitigate something that can be easily solved…
3 votes -
To be able to receive verification codes from Capital One and other banks
To be able to receive verification codes from Capital One and other banks
2 votes -
RingCentral SMS integration with HubSpot to include photo-only messages.
Currently, text messages that contain only photos are not logged into HubSpot. It would be beneficial if these messages could be logged, and ideally, the content of the screenshots could be integrated and displayed within HubSpot directly from RingCentral SMS.
Business Impact:
Ensures all customer communications, including image-based messages, are fully tracked in HubSpot.
Provides a complete interaction history for agents and account managers.
Reduces the risk of missing important visual information shared by customers.
10 votes -
Ability to download bulk users on SMS campaign
To have the ability to download bulk user's on the SMS campaign and to have filtered them per campaign
27 votes -
Enable SMS Shared Inbox
We would like the ability to enable the SMS shared inbox for the main number regardless of our plan or license, as we are currently unable to use it despite having the Customer Engagement Bundle, and this feature would be especially helpful for our small business.
2 votes
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