729 results found
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Auto Text Replies After Hours
We would love to see the ability to set up an auto text reply and apply it to certain hours, so that when someone texts our office after hours, they will receive an auto reply such as "AUTO REPLY: The office is currently closed. Texts are not monitored after business hours. For urgent needs, please call (xxx) xxx-xxxx." Currently, we are missing vital messages such as staff call-offs because they text our office instead of calling after hours.
25 votes -
Make MVP chat logs easier to read
When super admins download logs for MVP chat messages, they should being in a downloadable, easy to read format (a csv instead of txt file) where it clearly states the users extension and name instead of a creator id.
17 votes -
export old SMS and voicemail
Client is requesting to have and option to export old SMS and voicemail.
4 votes -
Extend SMS functionality to Call Queue (Admin settings, Sending, receiving, and Analytics)
Use Case: The customer is using our RingCentral Call Queues for Customer Service calls and likes how they work. They want to extend their Customer Service experience to also include SMS. Ideally, they want to be able to simply manage the SMS within the Call Queue setting to determine which agents should receive an SMS, depending on who's available. Also, they want to decide who should be receiving the SMS messages.Feature request:
Allow Queue Manager to determine which agents can receive SMS or not in the Queue setting, just like they do today for agent availability on calls
Allow Service…36 votes -
Option to add location on the desktop app for SMS
Hopefully, it will be added as one of the features to add the location of the number that was used to send SMS. This is available only in the mobile app. On the mobile app when you tap the number list when sending new SMS beside the number there is a location where the number came.
3 votes -
Remove Ring Central Advertisement on Forwarded Texts.
When Ring Central forwards my texts - I am a customer of Ring Central it has an added Advertisement for Ring Central - this is ridiculous.
4 votes -
much larger video file limit in SMS
We are sending texts to our clients all the time. To personalize this, we sometimes like to instead send them a little video in which we thank them in person, introduce the company, etc etc, different themes in different videos. With just 1.5 MB limit per video in SMS, this is impossible. It would be an absolute awesome addition to our client approach and make us stand out to competition as well.
11 votes -
Block unregistered SMS on your account by disabling SMS on unregistered numbers.
Want to block the unregistered SMS on the account by disabling SMS on unregistered numbers? Since the only option right now is once you block the number of incoming calls, SMS and fax will be blocked but we need only blocking the SMS only
2 votes -
Download and save text message strings
The ability to download and save messages contained in the text feature. I like to save certain texts as a reference, perhaps inserting into an email or other media. I've used Amazon Chime, which has this useful feature.
20 votes -
Please Add this feature. Caller ID for SMS Inbound Texts to include Caller ID even when not in Contact List
I receive texts from outside my contact list frequently, and cannot determine who is textig me without asking them.
9 votes -
Retain the main number as SMS outbound caller id.
As per the customer when ever he set Customer set the main number on the drop down for sms it always change to his direct number.Actual behavior : When ever they will refresh the page or logout the SMS will set to the direct number and not with the main number that they chooseExpected Behavior : Once they have selected the main for the caller id sms it should remain or should have the option to choose the default sms.
47 votes -
Ability to send SMs to a local number assigned to the IVR
set up the ability for IVR menu with phone number to send and receive text messages
3 votes -
SMS opt-in opt-out
TCPA compliance.
14 votes -
allow auto reply sms to work in call queue
when customer's main number is set to forward calls to call queue, missed calls should still trigger an auto reply sms from the main number. currently, this only works if auto receptionist is set to forward calls to user extensions
7 votes -
Customization of the error message of failed SMS
Users should have the ability to customize the error message if somebody will send a text message to their number and that number is not sms capable or cannot receive text. for example, an error message can be. "This number cannot receive text" rather than just message failed because it gives a negative connotation to the company's number.
4 votes -
Option to delete all SMS and Internal Messages sent and received in the RingCentral Desktop App.
Currently, bulk delete is available per conversation only but the customer wanted to clear out all the SMS and internal messaging ever sent and received in one click.
10 votes -
Direct message scheduling
Different from your current schedule task feature.This benefits the sender. The functionality should mimic sms. Just the simple ability to schedule communications to individuals or set direct teams. The ability to include attachments is necessary. For an example on Monday at 0900 message delivers to recipients- such as " on call sign up". I may be in another meeting at that time. But if I can plan for that prior that improves communication and functionality of your tool.
3 votes -
Desktop App Text Messaging Export
I would like the user to have the ability to export their Text messages with the meta data without being an admin.
7 votes -
Ability to add number to sms thread in progress
It would be beneficial to allow the addition of extra numbers to an sms thread, including the message history, without creating a new group text. If our CSR is messaging a customer and wants to loop in their manager it should be a simple addition and all history should be shared.
5 votes -
Bulk anonymous texting
no one has it that I’ve found
3 votes
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