664 results found
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Show link preview on SMS
Ability to show link previews on incoming/outgoing SMS
2 votes -
RCS
Upgrade Text Messaging Features to the RCS protocol in RingCentral.
"The latest major standard for text messaging is Rich Communication Services (RCS), which provides modern features like high-resolution media sharing and improved group chats, as an upgrade to SMS/MMS."This request has been made before and has been "Under Review" since April 2022. It does not take over 3 years to upgrade an app to the latest feature especially when it is widespread. RingCentral risks becoming outdated and obsolete as competitors are already using the protocol. If it's difficult to implement in the RingCentral app then perhaps consider creating a…
7 votes -
Option to change the via RingCentral label to the company's business name
The customer would like to have an option to change the label "via RingCentral" when sending text messages to their business name.
11 votes -
automated outbound text
Ability to setup an automated text without anything triggers it. setup an automated text that will send out links of a recording and can be able to setup a schedule for outbound text, not the auto response to missed calls, or out of office SMS, but scheduled automated outbound text
2 votes -
Option to have the lists of website that cannot send short code with RingCentral or VoIP numbers
Option to have the lists of website that cannot send short code with RingCentral or VoIP numbers. So there will be an option on our end to know if the website will support short code for VoIP numbers
1 vote -
Disable Delete Feature on Voicemails and SMS
Disable feature when it comes to deleting Voicemails and SMS on normal users. We want to make sure all information stays in the account if they are a standard user in the system.
1 vote -
Allow a group SMS to the main phone number and keep the AI Receptionist
I want to have a group SMS to our main number so that everyone in the office can access, respond, and know what is going on with the candidates we are working with. I was told we cannot do that and keep the AI receptionist, because you have to change the call queue. Seems like a silly rule. Update it so that the AI receptionist can stay active while all users are able to share one main number for text message. It's very confusing to the end user when they are receiving a text from a number different than the…
1 vote -
SMS - Access granting for managers to team members SMS messages
Currently there is not a way to grant access to managers/supervisors to the SMS messages their team members send and receive. There is the ability to grant this type of access to user's call logs using User Groups. Would be great if SMS messages could be part of what is imparted with User Group permissions.
17 votes -
Business SMS Booster "Mark Messages as Unread"
I would like the ability to mark messages as "unread" in the shared text group, just the same as the direct text group.
1 vote -
Business SMS "show all" option on status filter
Business SMS currently has 2 options Open & Resolved. When searching for a phone number I would like the option to "show all" on the status filter.
1 vote -
Remove or Hide the "Add Opt-Out Message" box at the bottom of text messages in the RingCentral app.
Have a way to remove or disable the "Add Opt-out message" check box from the bottom of a text exchange. It does not need to apply to all text exchanges and we don't want to inadvertently check it.
5 votes -
To make jpg and pdf files directly opened and enlarged on 1 click
In RingCentral it's waste of time to save-open-enlarge jpg and pdf files. Why not to make the system so that 1 click on file opens a document that can be zoomed just using the wheel on the mouse? Saving the file is another step if it is necessary.
1 vote -
sending Bulk SMS request
request to send Bulk SMS more than 1000 messages at a time
6 votes -
Auto Reply Ability for User's SMS with Specific Information
The Admin Portal needs to have a feature where users with an extension can send a text message to the number, which will provide information depending on the users' questions, such as schedules.
It will also be beneficial to customers to save time.8 votes -
Data Storage Indicator
It'd be nice to have an indicator that shows us when we already reached our limit for voicemail, faxes, and most especially SMS.
2 votes -
Enable Group SMS Creation on Mobile App
Currently, the option to create a group SMS is only available on the desktop app. The mobile app has limited functionality and does not allow users to initiate group SMS conversations.
We recommend adding the ability to create and manage group SMS threads directly within the mobile app to provide a consistent experience across platforms and improve usability for users who rely on mobile devices.
Benefit:
This enhancement would allow users to conveniently start group conversations on the go, improve workflow efficiency, and ensure feature parity between desktop and mobile platforms.1 vote -
1 vote
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New Text Messages to Appear on Top of the List
For new text messages may it be a new text thread or a new text message on an existing thread, it must appear on top of the list to get priortized.
1 vote -
Disable Sending attachment for SMS/MMS
Customer is looking for an option to be able to disable sending attachment besides photo when sending SMS/MMS
3 votes -
move direct message to shared inbox
Move messages from direct tab to shared inbox
1 vote
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