686 results found
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Underlying carrier support receiving short code
option to receive short codes
4 votes -
Workflows - Ability to send automatic SMS after incoming call for Ai Receptionist
I’d like to suggest a feature that would add significant value to both businesses and customers. The idea is to enable automatic SMS follow-ups after a phone call.
This is when people calling the main number and the call goes to the AI receptionist. And if the customer had a conversation with the AI rep or the AI transfer the call to the auto attendant(user with extension)
Once a call ends, the system could send an SMS to the customer asking them to rate their experience with the call/agent (e.g., on a 1–5 scale).
The SMS could also include a…
1 vote -
I would like to set up something almost like rules—I don't know whether it's through webhooks and Microsoft Teams channels—but I would like
I would like to set up rules so that when I receive certain text messages, they automatically get forwarded to Microsoft Teams because there are codes that get sent in. I want my team, to be able to access these codes that are basically sent to my RingCentral number. The codes are already being sent to my RingCentral number, which is great. It's just that my team doesn't have access to them.
1 vote -
set SMS texts to delete after a certain amount of time?
Is it possible to set all SMS texts to delete after a certain amount of time?
2 votes -
Ability to receive SMS messaging notification for AT&T phone numbers
Have the ability to receive SMS messaging notification for AT&T phone numbers. AT&T does not support it anymore.
12 votes -
Ability to disable PIN
Ability to disable the PIN so that customers don’t have to enter the PIN every time they access voicemail.
6 votes -
Increase the Number of SMS Recipients in a Call Queue
The SMS feature for a call queue is currently limited to one extension only. We would like to request an increase in the number of recipients that can be assigned as "SMS Recipients" for a call queue
11 votes -
Ability to Manually Mark the Incoming Text Messages or SMS as Read/Unread
Since multiple users check the RingCentral incoming texts we would prefer a method similar to what is utilized with the voicemail system where you have to click the menu and then mark the text as read.
2 votes -
Beetexting Analytics Reports File in to Numerical Format
Bee Texting Analytics we want to see the analytics like how many texts has been send and recieved by each user in Numerical Format.
2 votes -
View Success/Failure Rates for Bulk SMS
Requesting the ability to see percentage-based analytics for bulk SMS to easily determine whether all messages were sent successfully or if some were not received by recipients due to rate-limiting by certain mobile carriers.
4 votes -
The option to Pin Conversations to top
Give a option to Pin conversation in text messages to the top of the conversation list.
1 vote -
BeeTexting License
BeeTexting Feature
1 vote -
BeeTexting Feature
As a small business owner, we would like the ability to use the B-texting feature without purchasing an additional license, or to have the option to replace unused features—such as video—with B-texting instead, without increasing our bill, as this would greatly benefit our business.
1 vote -
SMS Read Receipt
Read receipt helps agents monitor the status of their messages to clients.
Most importantly, it:
Encourages timely replies: Knowing the sender can see when they've read a message may prompt faster responses.
Enables follow-ups: If something is read but unanswered, it signals when it’s appropriate to follow up.
13 votes -
RCS
Upgrade Text Messaging Features to the RCS protocol in RingCentral.
"The latest major standard for text messaging is Rich Communication Services (RCS), which provides modern features like high-resolution media sharing and improved group chats, as an upgrade to SMS/MMS."This request has been made before and has been "Under Review" since April 2022. It does not take over 3 years to upgrade an app to the latest feature especially when it is widespread. RingCentral risks becoming outdated and obsolete as competitors are already using the protocol. If it's difficult to implement in the RingCentral app then perhaps consider creating a…
8 votes -
Create a group for mass texting instead of group text
Instead of large group texts where everyone can respond to each other we have an option of creating a large group that send individual texts to a mass group by a click of a button instead of entering every individual persons contact every time
4 votes -
sending Bulk SMS request
request to send Bulk SMS more than 1000 messages at a time
7 votes -
SMS Smart routing | RCX
Note : This is for RingCX
I don't know if this is possible. However, customer is looking for a SMS Smart routing.
For example, an existing customer already sent an SMS to a number and one of their agents already assisted that customer.
Customer request is when that same customer sends another SMS in the future it should be routed to the same agent that assisted that customer to continue the conversation. This is regardless of what number they send to. Cx request is to also keep the conversation like on hold if ever the same customer replies to them.
2 votes -
OTP from Telegram to RingCentral
RingCentral users are frequently unable to receive one-time passwords (OTP) and account verification SMS messages from Telegram.
This critical issue prevents users from securely registering or recovering their Telegram accounts using their dedicated RingCentral business number. The problem is generally understood to be caused by Telegram's security systems classifying RingCentral numbers as "VoIP," which blocks the delivery of the short code SMS.Call to Action:
We request that RingCentral proactively engage with Telegram and the major Application-to-Person (A2P) SMS aggregators to formally white-list or re-categorize RingCentral numbers. This change is necessary to ensure these business numbers are treated as reliable…3 votes -
Intelligent MMS Image/Video Compression
Request for Auto-Compression to Comply with 1.5MB MMS Limit
The Critical Issue
The RingCentral app currently enforces a strict 1.5MB combined limit for MMS attachments. In an era where a single smartphone photo is typically 3MB–8MB, almost every "untouched" photo upload results in a delivery failure. This creates a significant friction point for users in fields like construction, insurance, and healthcare who need to send visual proof quickly.Proposed Feature: "Smart-Fit" Compression
Implement a client-side compression tool within the RingCentral Desktop and Mobile apps that triggers when an attachment exceeds 1.5MB.
Logic: If Attachment_Size > 1.5MB, offer an "Auto-Resize for…
2 votes
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