337 results found
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turning off automatic deletion of sms
Turning off automatic deletion of sms based on RingCentral Data retention
-sms deletion should be depend on the user and should not automatically being deleted by the system1 vote -
Assign SMS bundles
Option to allot certain number of message to a certain number before I buy the SMS bundle.
For example, if I purchase 2500 sms so can I assign a 1000 sms to a certain number and the rest of the 1500 to another number or maybe leave them open to be shared and used by different phone numbers
3 votes -
DELAY DELIVERY
Make so we can pick time and date to send later. Sense has this, Ring Central should too!
2 votes -
New RingCentral - no date stamp for text messages from the day of
Date and time stamp should be included in all text messages being sent within the RingCentral desktop app. At times, this is used in conjunction with our Accounting team to receive confirmation from users to approve certain matters. Having the text message only read 'today' does not help to validate when the communication actually took place (date and time). The only time date and time is included together is when it's a past date.
111 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Please ensure that you are on the latest version of the app. Thank you!
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Cannot send MMS to toll free numbers
MMS messages being sent to a toll-free number are not being sent.
1 vote -
be able to buy extra credit, sms bundle per user
Some times a user needs more text messages, but I don´t want to buy the bundle for all the users, I want to be able to buy per users
1 vote -
convert the voip number to wireless number
Ability to change the type of phone number to wireless number/voip number/landline number for other vendors to accept the number to work in 2fa
3 votes -
Enable SMS feature for korea numbers
It would be best if we can allow SMS enable to a Korea numbers in RingCentral Account. The users who are based in Korea would able to send and receive SMS using their Korea numbers in RingCentral Account.
2 votes -
Migrating SMS Content from one Extension to Another
We encounter a problem where our main extension isn't following the correct call forwarding that was set up on the user extension. Tech rep fixed the issue by recreating the extension itself. The issue is when the newly created extension doesn't have the SMS content that we originally had on the corrupted extension and I found out that there's no way to transfer the SMS from one corrupted extension to the new recreated one other than manually forwarding it. We are a business that uses SMS all the time, a Feature where I can migrate my current Inbox from the…
5 votes -
Option to have a mute button for induvial SMS/text conversation.
Something like this
something like this but for
2 votes -
Limiting the international SMS by removing linked numbers
Limit International SMS by removing linked numbers
3 votes -
Automatic replies
Add the ability set up automatic replies to texts/messaging when out of office or on vacation like we do email.
1 vote -
SMS recipient increase
It would be better to increase the SMS recipient to 100 or more to maximize the SMS feature on the account.
4 votes -
notifications
Offer option to silence all notifications outside of work hours (phone, SMS/text, etc). This would be both in the desktop and mobile apps.
Currently we only have phone settings that allow us to forward calls to voicemail. A similar function for SMS/Text messages or just the ability to silence notifications would be great.
1 vote -
Enable Authentication via UK Landline Numbers
The customer has proposed an alternative authentication method for applications such as Facebook and WhatsApp, utilizing landline numbers. This approach would expand authentication options for customers beyond the current reliance on mobile numbers.
1 vote -
Agent to Agent Transfer in SMS and Engaged Digital Messaging
Currently, the only option to transfer an SMS is to reroute to the queue group itself. It would be nice if there was an option for companies to allow agent-to-agent transfers. Our team consists of 8 employees, and rather than reroute a customer looking to speak with a specific agent digitally back to the skill group, it would be nice to be able to transfer directly to the agent to wait. Then the next time this agent would be available, they would be prompted to interact via SMS or Engaged Digital (email).
1 vote -
Adding Text Templates to the Chrome Extension
There is a new capability for Text Templates everywhere except for the Chrome Extension. Need to have the same capability in the Chrome Extension.
1 vote -
import SMS from other courier to RC
they would like their sms which was exported to be imported to RC
1 vote -
Block credit card information via SMS
DLP to identify and block credit card information from being send via SMS
2 votes -
Enable bulk download of Images received via Text Message
We are an insurance agency and receive numerous photos from our clients. In many cases we receive 20+ photos in a single conversation. We need the ability to quickly download those photos (ie, in bulk). The ability to package the photos into a Zip or similar file and download all at once would save us time!
1 vote
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