766 results found
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MMS Feature for RingCentral AU
MMS Feature for RingCentral AU
1 vote -
2 votes
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SMS to be sent via email consisting the whole SMS message
The customer would like to have the entire body/content of SMS messages sent automatically forwarded to her via email.
Currently, the customer is aware that SMS activity can be monitored through the SMS Logs and Analytics within the RingCentral Admin Portal. We have educated the customer on these available options for tracking SMS activity.
However, the customer's specific requirement is to receive the complete SMS message body/content via email, rather than having to access the SMS Logs or Analytics to review the message details.
Requested Enhancement:
Add an option to configure email notifications for SMS messages that includes:The complete…
1 vote -
Send a text message to phone calls that do not leave a voicemail as a form to follow up on the miss call.
When you receive a phone call from a stranger and they DO NOT leave a Voicemail, it would be nice to have an automated system in place to text that number with a message like.
Hi, this is XXXXX with XXXXXXXX. I noticed I missed your call. If I can help, please reply to this text, give me a call back, or schedule a convenient time to meet through my website: www.XXXXXXXXXX.com. I look forward to speaking with you!
Essentially creating a rule for missed calls using text.
1 vote -
Control how fast text message sent out
Ability to control/set how fast text message sent out
7 votes -
Ability for AU DLs number to support SMS
Ability to convert AU digital line numbers for use as mobile numbers to support SMS/texting.
1 vote -
Preserve SMS Segment Count When Using Line Breaks
We would like to propose an enhancement to the SMS segment calculation by preventing line breaks from unnecessarily increasing the SMS segment count. Many users add line breaks to improve the readability and organization of their messages, but doing so can sometimes cause the message to exceed the character limit for a single SMS segment, resulting in additional charges. This behavior may lead to confusion and increased messaging costs, even when the message content remains essentially unchanged. By optimizing the way line breaks are handled during segment calculation, while ensuring compatibility with SMS encoding standards and message delivery across carriers,…
2 votes -
Workflow builder for general auto and/or out of office SMS replies is not currently working with the current customer engagement bundle.
Workflow builder for general auto and/or out of office SMS replies is not currently working with the current customer engagement bundle.
3 votes -
Business analytics for SMS
Ability to generate SMS reports through Business analytics portal. Currently, it's only limited to call reports.
1 vote -
Main number Support for SMS booster
It would be helpful if we can use the main number to receive and respond to SMS on our call queue. Since we have 4 users setup currently to receive these kind of SMS.
8 votes -
Feature Request: Preserve or Migrate Shared SMS Conversations When Disabling Shared Inbox or Business SMS Booster
Feature Overview
We would like to request the ability to preserve, migrate, or convert SMS conversations currently stored in the Shared Inbox when customers disable the Shared Tab or cancel their Business SMS Booster subscription.
Current Limitation
Some customers choose to retain the Business SMS Booster solely for access to SMS Templates, while opting to disable the Shared Tab in order to simplify the SMS experience for their users. However, disabling the Shared Tab currently results in the loss of all existing SMS conversations within the Shared Inbox, with no available option to migrate these conversations to users' Direct SMS…
2 votes -
Enable Group SMS Creation on Mobile App
Currently, the option to create a group SMS is only available on the desktop app. The mobile app has limited functionality and does not allow users to initiate group SMS conversations.
We recommend adding the ability to create and manage group SMS threads directly within the mobile app to provide a consistent experience across platforms and improve usability for users who rely on mobile devices.
Benefit:
This enhancement would allow users to conveniently start group conversations on the go, improve workflow efficiency, and ensure feature parity between desktop and mobile platforms.4 votes -
SMS Notification for AI New Leads
The customer would like to have an option to enable the automatic SMS notification for AI new leads.
1 vote -
Increase SMS favorite conversation limit
Currently, the RingCentral app shows an error when adding a new favorite text: "You can only add to favorites up to 30 conversations."
Request: Increase the 30-conversation limit for SMS "Favorites" as the customer needs to pin more than 30 conversations for quick access.2 votes -
Can schedule sending blast SMS for Bulk numbers
Customer wants to schedule Blast SMS for multiple phone number. Minimum 500 to 100 phone number will send SMS
5 votes -
Implementation of Corporate SMS Communication Standards
We intend to implement a pre-authorized recipient directory for our SMS platform to streamline employee productivity. The system should restrict outbound SMS capabilities to a Super Admin-managed list of verified client numbers. This global policy must apply to all users to prevent unauthorized personal use of company resources.
3 votes -
Global OPT out feature toggle
Add a global opt out check box in settings, for companies that use such platform for sales.
Aswell as if you check the opt out feature below a number it stays checked on that number even if you click off of it, until you uncheck that box on that specific number.1 vote -
capability to turn off inbound SMS but can still send SMS
we wanted to have capability to capability to turn off inbound SMS on all or selected numbers but can still send SMS for promotional purposes or customer updates
1 vote -
Allow individual lines to have the same capability as the shared line
Allow individual lines to have the same capability as the shared line. Individual lines should allow other team members to see and reply on behalf of other teammates, this will allow a seamless client experience regardless who is off or not.
1 vote -
Shared inbox on Salesforce
Our customer also wants to have a shared inbox in Salesforce. They can send SMS from the call queue number, but they also want to receive replies to that number.
4 votes
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