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  1. Currently, the only option to transfer an SMS is to reroute to the queue group itself. It would be nice if there was an option for companies to allow agent-to-agent transfers. Our team consists of 8 employees, and rather than reroute a customer looking to speak with a specific agent digitally back to the skill group, it would be nice to be able to transfer directly to the agent to wait. Then the next time this agent would be available, they would be prompted to interact via SMS or Engaged Digital (email).

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  2. There is a new capability for Text Templates everywhere except for the Chrome Extension. Need to have the same capability in the Chrome Extension.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  3. they would like their sms which was exported to be imported to RC

    1 vote

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  4. DLP to identify and block credit card information from being send via SMS

    2 votes

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    1 comment  ·  SMS/Text  ·  Admin →
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  5. Ability to change the type of phone number to wireless number/voip number/landline number for other vendors to accept the number to work in 2fa

    2 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  6. We are an insurance agency and receive numerous photos from our clients. In many cases we receive 20+ photos in a single conversation. We need the ability to quickly download those photos (ie, in bulk). The ability to package the photos into a Zip or similar file and download all at once would save us time!

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  7. enable sms for mobile user only

    1 vote

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  8. Most of us use Ring Central to contact customers. When texting, it would be great if the "create group text" is not the default as we have to send the same message to multiple customers, but we don't want them to accidentally receive a group text with other people's numbers.

    1 vote

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  9. Make so we can pick time and date to send later. Sense has this, Ring Central should too!

    1 vote

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  10. Can we create a NOT REPLIED category, so we can see who messaged us but who we forgot to reply to yet? Sense has this, Ring Central should too!

    1 vote

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  11. Currently we are only able to set 1 SMS recipient inside the Auto Receptionist's General Settings. This SMS recipient is used for both our company Main Number and for all IVR Menus. We'd like to have the possibility of assigning an SMS recipient that's different from the Main Number SMS recipent to our IVR Menus.

    4 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  12. Just like group voicemails are accessible in the RingCentral app, SMS sent to a group with a number assigned should have the same functionality.

    1 vote

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  13. I would like to have a feature to send text email message to a ring central phone number through a gateware or a ring central smtp server. This would allow users to send email to the RingCentral email address to be received in the RC text feature.

    1 vote

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  14. On the RC app, We should be able to see a contact's activity within the same inbox instead of having a Text inbox and a separate log for incoming calls.

    Not sure if this will benefit all users but we should have the option if we want to combine the activity in one single inbox where we could see the text messages and any incoming or missed call for the contact.

    1 vote

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  15. Ability to see further SMS information that may identify the source of the sending numbers (i.e. if they are from the same IP address or any connecting information with a specific phone number).

    2 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  16. I just deleted a user who was terminated from our organization today. However, we need to be able to check their text and message history as it has come to light that he may have been sending confidential information through there. I know there is no way for me to recover the information, but is there a way that you can pull messaging history from your database or to recover the user?

    10 votes

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  17. Ability to transfer a user's text messages to another

    I was using the chat bot but wanted to get a straight answer. Is it possible to transfer all of the text messages the a user has had with multiple individuals to another user? For better phrasing, all of the text conversations from one user to another?

    1 vote

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  18. Reason:
    Currently, international SMS cannot be activated for an account without first registering for TCR (The Campaign Registry) business SMS registration. This registration is primarily for Domestic SMS, but it is a prerequisite for activating international SMS as well.

    Feature Request:
    To enable the activation of international SMS independently of the TCR business SMS registration, because international numbers do not fall under the TCR business SMS agreement.

    1 vote

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  19. We have a shared extension to handle emergency and after hours calls for our IT group. I would like the team to be notified by SMS when we miss a call or receive a VM on that extension, so we can best server our customer base. Currently I can only add 5 SMS numbers, this would be better served to either have no limit or a much higher limit. I currently have 7 individuals on my team but I can see the use case for this for larger groups.

    1 vote

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  20. aside from voicemail option in IF NO ONE ANSWERS there should be a message notification too to the customers that will say that they are not available.

    1 vote

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