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  1. It would be great if users can send SMS from multiple numbers on the account just like how you select the Caller ID when making an outbound calls

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  2. Neither the Automator (beta) or the RingEX APIs allow you to respond to an incoming SMS message using the recipient's phone number unless the automation or application is running as that user. Sending a confirmation of an opt-out request (STOP) from a different phone number is confusing to the customer and doesn't leave any clues in the user's SMS history. The response should come from the user's phone number and there is no easy way to set that up.

    Also, there should be opt-out tracking within RingEX so that if a user attempts to text a customer who has previously…

    5 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  3. Please add templates to the RC app within Salesforce. This feature is enabled in the mobile app and desktop app. This is a missing piece. Additionally it would be nice to be able to have an sms module in Ring central to track all sms for a contact in Salesforce.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  4. request to send SMS to a call queue and call queue members can receive the text message

    2 votes

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  5. We want to set a profile picture for our SMS so that when we send and receive the SMS, they will see our profile/logo.

    6 votes

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    2 comments  ·  SMS/Text  ·  Admin →
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  6. Allow users to retrieve all old text messages.

    3 votes

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  7. Allow to Use number to Receive OTP to use for an account setup with microsoft.

    4 votes

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    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  8. Please make inbound SMS text messaging included with the plans for purposes like 2 factor authentication codes. Like phone.com, inbound text messaging works automatically without doing anything but they do need to register for outbound text messaging.

    1 vote

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  9. You can only put max 25 templates. We would love to increase that, or even make it unlimited.

    2 votes

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  10. Wanted to have option to remove primary number on the text from option for sending SMS. Furthermore, main number should be the only option on the dropdown when sending out text message regardless of the extension or user.

    2 votes

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  11. It would be better to increase the SMS recipient to 100 or more to maximize the SMS feature on the account.

    8 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  12. The ability to reply to a specific text within that same thread, to clarify what your response is directed to (like normal smart phones e.g. iphones, etc)

    1 vote

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  13. Have an option to whitelist content received from short codes.

    1 vote

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  14. 1 vote

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  15. Im wondering how I can create a group that receives text messages from our main phone number xxx-xxx-xxxx. Is like this group to be able to see the messages and reply back to the messages. For example if one of our sub contractors sends a picture in to the main number of a job completion the group sees it and can reply to it

    3 votes

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  16. Currently we are only able to set 1 SMS recipient inside the Auto Receptionist's General Settings. This SMS recipient is used for both our company Main Number and for all IVR Menus. We'd like to have the possibility of assigning an SMS recipient that's different from the Main Number SMS recipent to our IVR Menus.

    10 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  17. Customer doesn't want to receive a text message from one specific number to a number that is not licensed. Customer wants to have an option to block a specific number.

    3 votes

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  18. Once the recipient replies stop to opt-out they should not receive any form of SMS from the RingCentral Client

    8 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  19. The template feature in Ring Central is almost useless when a business needs to have multiple templates for a number of frequently used responses. This is because they cannot be sorted, either alphabetically or numerically. It makes it extremely difficult to find the needed template. Ai solves this problem and there are already some apps that are offering this and more. RC is falling behind. The sorting should be a relatively easy thing to fix. Hope you can get this feature usable for us users. Have a Merry Christmas and Happy New Year!!

    1 vote

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  20. MULTIPLE USERS TO HAVE ACCESS TO COMPANIES TEXT MESSAGE

    1 vote

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