3885 results found
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Add method by which an admin can report on the SSO on/off switch inside individual accounts
When allow only SSO Login is turned on, an admin with the ROLE auth is able to turn the SSO switch off inside an account and add emails outside the SSO domain. Ultimately it allows an admin to create users outside of the domain.This should not be allowed. At the minimum we should be able to report on which accounts have the SSO off activated.Please add some method by which an admin can identify the status of that button on each account in a report fashion.
5 votes -
Ability to Manage Number of Line Keys on Locked Devices
Ability to Manage the Number of Line Keys on Locked DevicesRelated to this Article, however, this is not possible when phone is Locked with RingCentral.https://support.ringcentral.com/article-v2/Name-Displayed-on-All-Lines-of-Polycom-VVX-Phone.html?brand=RC_US&product=RingCentral_MVP&language=en_USWe hope in the future that we will be able to manage our phone line keys directly to the phone GUI and apply the changes successfully even when the phone is still Locked with RingCentral because, at the moment, it won't allow us anymore.Alternately, this can be also improvised where we can manage the number of line keys on Locked devices via Admin Portal on Service.ringcentral.com
5 votes -
ability to move voicemail messages to another folder
ability to move voicemail messages to another folder
4 votes -
Call Monitoring Status
We want users to see when we are on calls and with whom. We need an option to remove/turn off the status when we are monitoring someone.
2 votes -
Be able to change the number of times prompt or company greeting is being played
It would be helpful to be able to change the number of times the greeting is being played if customer enters no action for the calls to be either connected to an extension or disconnected instead of having the greeting played 3 times by default which consume toll free minutes if there are robo callers.
9 votes -
Ablity to do 2-way calls while On demand is activated
Customer Unable to do 2-way calls when she activate On demand call recording> unable to play the announcement for second call either when dialing out
1 vote -
track outbound calls of a single number, used simultaneously by multiple users in a call queue
to have the capability of tracking outbound calls done from a single number, used by 5 people all at the same time, having the extension assigned to a call queue
1 vote -
identify how a fax was sent whether mobile app or desktop app or on the admin portal
to identify how a fax was sent if through mobile app, admin portal or desktop app. not only which extension where a fax was sent from.
1 vote -
Allow to Select Voicemail Contact Display to Phone Number or Caller ID
On the RingCentral App and Polycom phones, the voicemail pop-up when a phone number has a caller ID shows as "Voicemail from John Doe." On the app, it says the caller ID name itself. There should be an option to allow the admin to show just the phone numbers if they prefer to or just the caller ID name if they would like or need to.
1 vote -
To merge the operator and recipient
To have the settings back on Call / Fax / SMS Recipients need to merge the operator and recipient so when choosing an extension as operator it will also change the recipient to the same extension at the same time.
2 votes -
Ability to add call quue extensions to the compan directory
The call queue Helpdesk 4444, is hidden from the company directory. I see the box where I can turn it on or off but it's greyed out. Won't let me change it. Could you please change it to where it's listed in the Company directory?
1 vote -
Prebuilt Reports- Ability to copy prebuilt reports into a customizable template
Would love the ability to be able to copy pre built reports to be able to manipulate them as we find fit.
6 votes -
Create multiple call forwading rules in Autoreceptionist
Right now, we can only tick the toggle bar to forward all calls from the auto-receptionist going to an external number. It would be nice if we could create multiple call forwarding custom rules going to external numbers in the auto-receptionist.
1 vote -
Able to dial a number, but call will not connect.
it's that they can't call us
but I want to block so I don't get fooled and call numbers I shouldn't call1 vote -
Better Call Queues Settings For Customers
One of the ideas is at the end of 1 minute on hold, send them to a special voicemail box. We announce we will call them back shortly but our phones are tied up.Have that Voicemail box send an e-mail directly to certain people or some other method to expedite the call back. I like when companies have a message while on hold that “You are #3 in the call queue. Continue to hold or press 1 to leave a voicemail and we will call you back.” Something like that.
1 vote -
Colums for Record username and User work hours schedule
when downloading user list, there is no column for Record username and User work hours schedule, as one gance for the account administrator
1 vote -
caller id and number called on inbound calls on the RC website
caller id and number called on inbound calls on the RC website under the call log dashboard.
2 votes -
Paging Group Device to Receive Page increase to 65 Devices
On the Admin Portal for Paging Group when they selected all device under Device to Receive Page he system give them an Alert
You've reached the limit of 25 paging devices. To add new device to the group please deselect one of the already added devices first.They would like to have up to 65 Paging Devices added on Device to Receive Page.50 votes -
To have an option to filter out spam messages or any message that is not related to business
As a business owner, I would like to avoid receiving any not business related sms, and want RingCentral to have an option to filter out any spam messages.
1 vote -
Call screening should be able to find easily in the User's settings
Call screening should be able to find easily in the User's settings. It was replaced by Screen callers and it was hard to find in the settings of the extension.
2 votes
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