3086 results found
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Remove automatically setting user hours to custom if adding a user to a multisite.
We recently discovered that when you add new users to a multi-site it automatically changes the user's schedule from 24 hours to custom. It then copies the site hours under the Auto Receptionist. If the site hours are changed, the user hours remain unchanged Please remove this behavior. If you add a new user to a multi site the user schedule should be set to 24 hours and not automatically changed to custom.
1 vote -
primary number as default callerID
option to make a default, that newly added extensions have its own primary number as callerID, instead of a main account number as callerID
6 votes -
Classes of Service
Please consider adding classes of service to enable and disable certain functionality per user. This can prevent a lot of unwanted behavior on the Ring Central platform created by new users changing settings without realizing what they do.
1 vote -
"Apps" tile to have its own security permissions/decouple it from "Message Tab Shown in Main Navigation"
The request is to decouple the "Apps" permission from "Message Tab Shown in Main Navigation" and assign it its own unique security role permission.
Current limitations: The "Apps", "Workspace", and "Message" tiles are all tied to the "Message Tab Shown in Main Navigation" permission. There is no way to provision security role access to "Message" without also showing them "Apps" and "Workspace."
A related feature request would be to decouple the "Workspace" permission from "Message Tab Shown in Main Navigation" and assign it its own unique security role permission that is separate from the one for "App" and "Message."3 votes -
Limit Call Blocking Capability
Request is for the ability to prevent individual users from Blocking calls, as it could be seen as a risk if a legit number is spoofed, then blocked, then the real customer calls in with a claim and is blocked. Currently, Service Web is not granular on Blocking and the App seems to have the ability on its own. Some may want only admins to have this ability.
7 votes -
The users list detailed report should be sync with the customized columns. As Currently it fetches all the column details in Report.
The users list detailed report should be sync with the customized columns. As Currently it fetches all the column details in Report which are not necessary all the time.
1 vote -
Sending a recorded message to a group of phone numbers
For instance a reminder voice message to a list of phone numbers.
4 votes -
Give Customers the option to rate an audio call upon completion, with a poor call rating automatically creating a support ticket
A partner who is working with us on this opportunity indicated that a competitor offers this feature and stated that it would be beneficial if we did as well: A competitor offers end users a star rating for quality after calls and if they report a low 1-2 star rating the end user can check a box that automatically creates a ticket and the call quality issue is investigated. Is there any similar functionality offered by RingCentral that speaks to this kind of proactive automation of addressing voice quality issues?
1 vote -
Download Users with Voicemail Greeting Text Transcription
Download Users List with their Current Voicemail Greeting Transcription (Text to Speech Option) Included
4 votes -
Ring Central Queue Manager
Would like to have a Read Only Option for all Features that the Queue Managers have.Giving them the capability to View but not make any changes.
2 votes -
Main Admin Dashboard should be able to see extensions that are in DND or forward mode
as the title says. admin should be able to easily see when an ext is in DND or forwarding mode from the Users page.
5 votes -
Provide visibility to customers into how many recorded calls they have in their account
For Customer that use RingCentral Call Recording, there is no visibility on how many recorded calls they have against their 100,000 recorded call limit.
The request is to provide something in Service Web that shows the Admin exactly how many recorded calls there are in the system at any point in time. This should also include added detail on where those recordings exist and the age.4 votes -
SMS forwarding settings
Forward SMS settings
29 votes -
Add ability to see all call Queue's a User is a part of from the "Users With Extensions" page
Currently, if a user leaves the company and their account is disabled, I have to go and click each call queue group one at a time to see which ones they were in to remove them. I would like a feature under "Users with extensions" where I can click on any User, and have a Call Queues tab that populates all of the call queues they are a member of, and the status selectors to each Member/Status respectively for that user. It can work in reverse as well. So I can click on a specific User Extension and be able…
21 votes -
Advance IVR System
It will ask for the Caller's Name and Reason of Call. If the caller advised the reason of call, then the IVR will provide solution based on keyword heard on the call . If it doesn't satisfy the caller, then it will give option to speak to a live person or if the call is emergency, then the IVR will connect the call to them directly with a Push Notification that this call must be answered immediately.
The IVR can also log, a recorded information when IVR asked for the name of the caller, position or other caller's information required.
…
10 votes -
Send Fax to multiple extension/recipient
is it possible to consider having a feature wherein faxes can be sent to multiple extensions instead of just the operator extension
50 votes -
See list of devices the user has logged in to.
Show all the devices that the user has logged into, including the mobile app on a cell phone.
3 votes -
Reset and assign option for not activated lines
if the line / phone is activated you have the option to disable and then reset and assign the line /phone but if the user never activated or it is a generic line then there is no quick option to reset and assign. you can just put in new user name and e-mail and send invite but this does not clear voicemails or e-911 info.
10 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This feature is targeted for release in Q1 2024. -
Customize Company Contacts / Phonebooks
Requesting for an Option for the admins to have a templated phonebook that will be shared for the users.have certain contact be excluded on the contact list for privacy.allow users to modify those templated contacts based on what are most used contacts.
6 votes -
Eliminate silent delay in between IVR messages
Please eliminate the 10-12 secs delay in between IVR recording or have a way to configure the amount of delay before the recording repeats the same message on the IVR. Customers might hang up and think that the call got disconnected due to the long silent delay
2 votes
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