3354 results found
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Push To Talk Roles and Permissions
Push to Talk should have its own role permissions and not rely on permissions from meetings.
1 vote -
presence settings
it would be helpful if we can set on where a specific ext will ring ring if a specific extension receives an incoming call. when the option "ring my phone when any user I am monitoring rings" is enabled the ext will only ring for a specific ext only
1 vote -
The ability to create a "Client" contact list in addition to the "Personal" contact list
The ability to create a "Client" contact list in addition to the "Personal" contact list. The customer wanted to be able to have a contact list for your clients that will show their full names whenever they call.
1 vote -
Wanted to be able to modify the columns for the Personal Contact List in the Admin Portal.
Customer wanted to be able to modify the columns for the Personal Contact List. For her to be able to select which information should she see right after she opens her Personal Contact List in Admin Portal.
1 vote -
incoming call information from the RingCentral number to the external number
so I have a few different RingCenrtal phone number extensions forwarding to my cell phone. instead of the caller id showing up as the phone number of the customer, i would like it for it to show the name of the business that was called so i know which store was called on my cell instead of seeing a bunch of phone numbers
2 votes -
Remove Express Set up for RingCentral password
Is there not a way to remove the requirement for a separate RingCentral password at all if there's an SSO set up on the account?
1 vote -
Administrative access to be restricted to specific IP address range (inside the organization)
The request is for a methodology to determine source IP to restrict access to administration.
2 votes -
Send the Fax Transmission result to the printer(to be automatically printed)
Send the Fax Transmission result to the printer(to be automatically printed). Instead of just SMS and email, customers would like to have an option to have it printed automatically.
2 votes -
Changing Prompt repeats
I would appreciate if I were able to edit how many time the IVR menu prompt plays on the line. Right now its 3 times, no one listens to a prompt 3 times.
4 votes -
Setting up a number so that when it calls a specific number it will play a recording
How the zap works is when an email comes into a shared mailbox it will cause RingCentral to generate a call from 4101 to 8188. What we would like to happen is when 4101 calls and the person on call answering the 8188 number will hear a custom greeting or VM recording that says something to do with checking the shared mailbox.Maybe a rule on the 8188 Call queue? Wasn't sure if this was possible or multiple ways to do that.
1 vote -
Ability to create reports in Salesforce based on RC activity
allows for viewing of RC usage and justification for expense
1 vote -
Toggle off "Allow Incoming calls while in a meeting" for all the users in the admin portal.
Ability to toggle off "Allow Incoming calls while in a meeting" for all the users in the admin portal.
1 vote -
Wait time greeting.
I'd like to know if the current IVR for our organization could include the feature of informing the caller about possible wait time before they're connected to the an available agent.
1 vote -
Ability to Bulk Edit More Features
I think it would be easier to be able to download more items do bulk edits and the re-upload it. I know you can do it with users but there are some features that isn't on the form to bulk edit. Fore example. Would be nice if you can add the notifications changes, the Caller Id information, etc. After we had the port over I had to go in and change everyone's caller ID to their actual numbers and not our corporate number in a different state. Also, it would be nice to bulk edit auto-receptionist numbers so they can…
2 votes -
Press a key/button and call routes directly to that call queue's specified voicemail
Option to press a key and call routes directly to that call queue's specified voicemail before the call connects to the call queue members.
18 votes -
needs a feature in online account will have a feature to show users that are on DND.
needs a feature in online account will have a feature to show users that are on DND.
1 vote -
Do Not Call List for UC Customers
Is there a way we could create a Do Not Call List for our customers that do not subscribe to the contact center or engage voice? We have some bigger companies that use our UC platform only that would like to keep their customer's request to not be called and cannot be added easily to a list.
23 votes -
call queue showing complete report and status of the Users with Ignore call rpeort
call queue showing complete report and status of the Users with Ignore call rpeort
1 vote -
Creating a new Feature like an Interactive messaging Bot via SMS
It helps business owners in answering inquires and concerns via sms without human interaction.
1 vote -
Add ability to migrate account from single-level to multi-level IVR without losing account configuration
Currently, if attempting to migrate a RingCentral Office account from Single-Level to Multi-Level IVR admins receive a warning that much of their call routing and overall system configuration will be removed and must be reconfigured. It would be very nice if RC could figure out a way to enable the migration path from single-level to multi-level IVR whithout customers having to rebuild much of their system configuration.
1 vote
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