3483 results found
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BLF codes for users needs to be in the Admin portal
Configuring the HUD to put buttons on desk phones is non-functional, because you can't include numbers of people outside the RingCentral system, like cell numbers of field personnel. That requires programming the buttons on your desk phone manually.Once you program a single button manually, changes to the HUD will no longer populate buttons on your desk phone, which is the only way to find the BLF code for someone, that you need to add manually. When a new user is added to the system, a phone must be reset, to allow the HUD to populate the buttons to find their…
4 votes -
Capability to change the caller ID name of the main company number from the Main Super Admin's name to the Company Name when being used ...
...by a user to send fax internally/within the company.. It will be beneficial to the users since they can identify right away that the number is the main company and not the super admin.
1 vote -
Edit Other User LOB Dashboard
Edit Other User LOB DashboardWe are not able to edit the widgets or any information in the other user created dashboard on LOB. What the point of sharing a dash is for me when I can see everything but cannot edit it.
2 votes -
Business Hours for SMS
We would like to have the ability to route incoming text messages outside of business hours. During business hours, text messages are routed correctly. I would like to define a different routing for text messages outside of business hours.
2 votes -
Using assigned number under different site as a caller ID
With this user extensions should not be manually assigned to a different site before the assigned number of that extension can be used as a caller ID name.
2 votes -
add possibility to manage status of auto call recording during account creating or globaly
Need to have possibility to manage status of auto call recording during account creation procedure or globaly. Btw, existing menu=>"Auto-Receptionist>General Settings>Enable Automatic Call Recording " looks similar to Global switch for On/Off but works different. So my proposal is to add On\Off to role template or add Global On/OFF for all account.
1 vote -
Feature request to have an option to be able to download the list of the block calls using the admin portal
It is useful if we need to manually check all blocked numbers and to have a hard copy of the List
1 vote -
Limit Call Monitoring Permissions
When setting up Call Monitoring groups, it would be great if we could limit the functions so the "users that can monitor" are only able to listen, but not able to whisper/barge/take over calls, so that it could be used as a training feature, without worrying about accidental interruptions.
8 votes -
Add us 1year of storage in Google Drive. It is my google drive, I have storage. Just let our files and recordings store for as long as w...
...e need them.. Add us 1year of storage in Google Drive. It is my google drive, I have storage. Just let our files and recordings store for as long as we need them.
2 votes -
Ability to Remove the *9 or the ability of the users stop the automatic call recording manually
Ability to Remove the *9 or the ability of the users stop the automatic call recording manually
1 vote -
Daily export of application users via CSV
Our Identity and Access Management policies requires a daily export of application users via CSV.
1 vote -
Notify admin or user when a phone number is changed/deleted from the account.
To notify the admin or the user if a phone number is changed/deleted from the account due to bad number.
1 vote -
Add the "external number" forwarding option in the custom rule
It is useful to allow forwarding calls to external numbers. This has been a working feature until the new update. It is no longer showing as an option when creating a custom rule under a user extension
1 vote -
Chat platform for customer interaction
A feature for the client's customers to engage with their employees through chat same like Rchee used in the GSS chat support line
1 vote -
analytics for call queue group set to ring simultaneously provide accurate information for abandoned and refused calls.
it would be helpful if all calls received by a user extension from a call and when a user ended the call, it should not be tagged as refused since it is confusing whether the user is actually ending the call or not.
3 votes -
Bulk Request for adding more than 20 numbers to be added in the blocked calls
This is a feature request from one of the users to have a template or bulk request to add a number in the blocked calls option in the admin portal. Currently, if want to block a number you need to input the number one by one. Hopefully this feature will be added on the admin portal
4 votes -
Call Queue - Ability to turn off missed call tagging
We use handsets and also link to our CRM Pipedrive. We have 3 handsets each with their own user/extension. All phones are on simultaneous ring. If someone else picks up the phone, my handset and CRM show that I missed a call. It'd be great if we had to ability to turn off missed call tagging. Even if we miss a call it rolls over to our answering service so the missed call tagging just creates confusion and frustration that I have to clear the notifications on my handset and CRM everytime someone calls.
96 votes -
Admin Portal alert if a phone is offline
In the RingCentral Admin Portal provide a way to set an alert when a physical phone is offline to send an email to an administrator.
17 votes -
Contacts to show including voicemail message only extensions instead of showing it under "Other"
Current Behavior:Login to https://app.ringcentral.com/
Once logged in, click on Contacts.
Company contacts will show only user extensions. The rest will show under "Other".1 vote -
Have a "Call Test Run" forwarding option on admin portal
Customer would like to have a "test run" feature option on admin portal specifically for call forwarding issue so that they can easily identify where is the problem came from and easy to fix or adjust the settings
1 vote
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