3746 results found
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Monitor calls that are in conference
id like to be able to monitor the calls my agents are making when in a conference call
14 votes -
Backup Call log and call recording to external location.
Allow admins or RC system to automatically backup call logs and recording. The same way we can do it for Contact Center
11 votes -
Download inbound call using analytics on a group number
download inbound call using analytics on a group number
1 vote -
Relocate RECORD USER NAME
PLEASE relocate the RECORD USER NAME button FROM User Details TO Voicemail! It makes so much more sense. Maybe both places would be great! Thank you!
1 vote -
RC Phone red voicemail light to blink while monitoring another extension voicemail box
For example, extension 1 is a reception line and forwards voicemails to the night time general mailbox, which is extension 2. It would be useful if the red light on the physical RC Phone could be set to blink still when a voicemail comes in and is forwarded to extension 2.So essentially if a voicemail box monitoring option for other extensions could be created which makes the light blink.
2 votes -
Roles by Department
Would like to suggest a way to have different roles for users for a specific department. For example, if Steve oversees a department of 3 people then we can give Steve Super Admin rights just for those three people as opposed to all users.
10 votes -
Test Idea / SSO for Google Workspace
SSO for Google Workspace
1 vote -
Grants admins the ability to remove users' ability to change their availability status
Managers would benefit from this when they want to check if their employees are available on RingCentral or not. If their employees mark themselves "invisible", then that's not helpful at all.
3 votes -
SMS Registration
If a company using Ring Central does not send outbound SMS there should be a place to note we do not use a SMS Campaign. We keep receiving emails to register however it is not applicable to a Funeral Home.
2 votes -
IVR without the need for user input
Currently, when creating an IVR, the system is designed to prompt for a key to be pressed; there is no option to act with no user iteration. For instance, if I want to play a greeting message and immediately after the greeting transfer the call to an extension, this is just not possible because, after the greeting, the user will be required to select and option (press 0-9 keys)
1 vote -
Option to download the entire page of the fax for failed fax
For the cust can see the entire pages of the fax
1 vote -
Move Company Directory from General Settings to into IVR
When configuring Company Directory, many clients prefer to have multiple options to dial a user within their system. Moving Company Directory from Auto-Reception General settings per site into IVR settings by key press would permit the client to configure both options. Example: Press 1-Dial by First name, Press 2- Dial by Last name. Leave the Search Criteria in General settings to select who to search for under the IVR per Site. Leave these options as: All users in directory, Users in selected sites, and Users in same site as the IVR Menu.
5 votes -
Importing contact with a separated list for fax and phone
The customer would like to check if it's possible to import a contact and have a separate list for fax contact and phone contact
2 votes -
Add a date/time delay to RingCentral account activation email
The account activation emails expire in 48 hours, so if we create a user account on Friday and send the activation email it will usually expire before the user has a chance to read it, which generates a supoort ticket. If we select send later we need to remember to go back in to send the activation email once the user starts, revisiting the same task twice is inefficent. If we wait to create the account until the user starts this creates delays in updating their phone number in our directory, their texting function doesn't work for a couple of…
12 votes -
Support NFC Connection on Android phone for Poly Edge E450
We have our new Poly Edge E450 phones setup for hotdesking. Currently they work the normal way, to login you would enter your extension and PIN on the phone. But the phone had functionality to automatically log you in using NFC on Android mobile. The NFC works to pair you to the phone via Bluetooth and it will be very beneficial not only to us but to others to have this kind of fature be supported in RC system.
1 vote -
Add more Calendar and Holiday options for Custom Answering Rules
Many of our customers request more options in terms of creating logic for Custom Answering Rules, and Smart Holiday Options.
Request to add:
- Options to specify something like "The second Tuesday of every
month from 9 AM to 5 PM"
- Options to specify something like "Annually on May 10 from 9 AM to
5 PM"
- Options to "Repeat every ## [Days, Weeks, Months, Years] and end
[Never, On __ Date, or After __ occurrences)
- Option to select smart major Holidays (Christmas, Thanksgiving,
etc.) that don't need to be updated every year.21 votes -
Customer requested to have an option to receive and monitor incoming fax to multiple extension without using the email notification option.
When the customer will go to the user's call handling she will have an option to forward multiple fax extension to her extension.
1 vote -
I request that my employees do not have access to recorded conversations.
I request that my employees do not have access to recorded conversations.
1 vote -
Ability to Select Primary & Secondary Licenses from Licenses & Inventory
In our account we have 2 types of licenses due to an agreement made during implementation on pricing of these two licenses. While the license itself is the exact same (MVP) the cost is different and therefore broken down into MVP and MVP. I would like the ability, as the Admin, to select which license to assign to which extension. The MVP^ licenses are meant for emergency lines while the MVP is designated for End Users. When auditing my account, I notice that Users and Emergency Lines are mixed between both MVP and MVP. Currently my only workaround…
15 votes -
Option to copy other user's presence
To have an option on the account to copy other user's presence without using a template
1 vote
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