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3086 results found

  1. Very important to determine hold times..

    1 vote

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  2. It would be extremely helpful to have the call queue set up so co-workers with only the desktop app (no physical phones) can have calls forwarded to them from a specific extension. That way, if an employee is busy and needs help with phone calls, then a co-worker can pitch in and have calls forwarded to them. For example (names and extensions made up), both Nick and Joe only use the desktop app and do not have physical phones, but Nick at extension 123 needs help with his phone calls. Joe at extension 321 can help, so Joe needs to…

    1 vote

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. Currently, SMS and fax email notifications for non-assigned/non-direct telephone numbers are emailed to the email address that is set in the RingCentral operator extension.The only way to redirect those email notifications is to change the email addresses used by the operator's extension, or to add a specific extension to unassigned or non-direct (i.e. auto-attendant) telephone numbers. Both of these options are not ideal, as the operator may be using the extension and requires their own email address to remain the same for email notifications for SMSes and faxes sent to their specific extension, and also extensions would need to be…

    1 vote

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  4. Currently the On-demand Call Recording announcement can only be set in the "Main Site". We have sites that speak other languages so need to be able to set this announcement by individual sites.

    31 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  5. It would be great to be able to upload more than one music file for callers to hear either as they're waiting to be connected or placed on hold. Additionally, the files should be able to be cycled through so as calls come through, the callers don't hear the same song from the beginning every time.

    3 votes

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    Planned  ·  0 comments  ·  Admin Portal  ·  Admin →
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  6. Please Add the option in number blocking option where i can uplaod number list in format of csv instead of one number at a time.

    7 votes

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  7. Allow me to toggle off the text feature on a per line basis

    1 vote

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  8. Two companies are being managed in one account through Multi-Site. The Super Admin will give access to one of the Users of the other company so they will have access to their IVR Menu. However, that User shouldn't have access to the greetings under the Prompts Library.

    5 votes

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  9. “Your website gives the reader the impression that you pay per month per user with a minimum contract period of 12 months – it does not say that you have to pay the 12 months in advance

    1 vote

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  10. I am disabled and as a result I rely on my recording to keep up with the conversations I have with my customers. I can not do written due to my disability. Any chance RingCentral and make a special arangment for disabled people to keep the recording for one year instead of 3 months?

    4 votes

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  11. Would be great when someone dials the general company line and for instance presses 1 for Sales vs. if someone dials your number or extension directly for the ringtones to be different. This way when receiving the call I can tell if it is a general sales lead calling the company or someone trying to reach me directly and answer the call accordingly.

    12 votes

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    Planned  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. Currently, voicemails can be download or forwarded to an email address one by one.Would like to add an option to select all or at least select multiple voicemail to be downloaded or forwarded to an email address in service web.

    18 votes

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  13. Hi RingCentral,With the RC Admin portal we can see the status of the phones.But it seems that this only works for SIP devices (RC Phone and Sip phones), but not for the RC APP.Can you also the RC APP to this overview?

    27 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  14. We have 4 locations, and have many employees that travel around from location to location on a daily basis. We have even more employees that change physical offices throughout the day. Every office/desk station has a physical Polycom phone+headset combo. Currently, RingCentral has no method for a User/Employee to change their desk phone in the system, and they must find an Admin to go in and swap their desk phones in Admin Portal. I would think RingCentral would allow Users to be more 'mobile' in their workday and allow them to change their own desk phone. If a user is…

    7 votes

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  15. I don't list a fax number and I get nothing but junk faxes sent to my main line. I have a dedicated fax number if I want to receive faxes. Please add a feature that allows me to stop receiving faxes on my PHONE number.

    12 votes

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  16. Use Case: Our office works in shifts and use desk phones at each station. The phones are assigned to desks and the employees log into the phone during their shift. We would like to be about to page to the office, regardless if someone is logged into the device. Hot Desk phones are not listed as an option for a DEVICE to receive a page.

    1 vote

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  17. RingCentral should have a way to verify if a person is authorized to use a Credit card.

    2 votes

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  18. I am seeing charges on my bill for calls that are apparently outside of my dial plan (Domestic and International) but there is nothing within the Portal to tell me which prefixes are and are not included. Please update the Admin Portal to show which prefixes and included (and thus also excluded) from my calling plan. I appreciate there are limitations on Global MVP if we exceed the bundle minutes, but we will be able to see this in the data - at present we do not have any means to see which numbers our user can call which are…

    7 votes

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  19. Give Super Admin the option to automatically delete voicemails when users have been sent a notification email about the voicemail.

    17 votes

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  20. Allow us IT admins to filter our users by those who don't have the department set. This allows us to better manage new user setups who may not be allocated to a team at setup stage, but allows us to easily see who needs adding to a department still. The filter box needs an unassigned option.

    2 votes

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