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3039 results found

  1. Allow Site Specific E911 Alerts

    4 votes

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  2. This feature would help enforce Caller ID setups and make sure they are always set to their appropriate Caller ID whether it is their direct line, a company caller ID or something else. This would apply to the extension settings in the website, and RC and RC phone apps. This would also prevent "curious" users from creating issues by dialing from someone else's Caller ID

    4 votes

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  3. It would be useful to businesses with lots of locations where calls are forwarded and picked up by a central call center. The agent taking the call needs to know which number the customer called for the purposes of identifying customers approximate location and which location they are desiring service from. If the agent has to ask the customer what city and state they are located in the agent / business loses credibility with the customer.

    1 vote

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  4. Please come up with a way to save text message threads. This would be of use for businesses to save their exchanges with customers.

    14 votes

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  5. Right now the option under a Call Queue "When members are available, but no members answer or all members are busy or unavailable " can only be set to "wait". My customer just wanted to have an option that when the member is on DND they can route the call to an IVR, which make sense.

    5 votes

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  6. Currently in call recordings you can search for a particular call recording by host or date. This is very helpful in employee training. However, for ringcentral video recordings, there is no way to search by the host or date. It is just in chronological order. This would be a very handy feature.

    1 vote

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  7. The request is to enable the use of Custom Fields and have attribute mapping with Active Directory integration in order to push data into those fields from AD. This will require RingCentral to expose the variables for custom fields similar to other attributes that can be mapped today with AD.

    3 votes

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  8. When a 911 call is placed, all 911 alert recipients should be part of a queue to be able to pick up and listen to the call in real time. This will allow internal emergency teams to be fully aware of all aspects of the emergency, without wasting precious time by calling each other multiple times to coordinate. In addition the notification team could barge in to provide 911 call centers critical data, if the original caller is unable to provide the information.This is a feature currently supported by Zoom Phones, and should be implemented into Ring Central for both…

    7 votes

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  9. Integrate a Key Code to roll phones to the after hours extension until the next business day.

    1 vote

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  10. I don't list a fax number and I get nothing but junk faxes sent to my main line. I have a dedicated fax number if I want to receive faxes. Please add a feature that allows me to stop receiving faxes on my PHONE number.

    8 votes

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  11. This will be helpful in complying to client's privacy. We should be able to choose what user extension can use on-demand recording for both phone calls and video meetings.

    5 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  12. Would like the ability to record a prompt for the Dial-by-Name directory. Use case is this:We are a non-profit who serves teachers. We have a fleet of field representatives assigned to field areas made up of school districts. If a teacher calls, they may not know their field rep's name. In those cases, we would like to give them the ability to search by school district name in the Dial-by-Name directory. So, we would set up a "user" for each school district and have the caller enter the first few letters of their school district's name. The school district user's…

    9 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  13. Clocking in and Out through Ring central

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  14. Ability to change the audio conference call hold music - same as user hold music choices

    5 votes

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  15. This would be great after ordering a few hundred phones, so I don't need to manually compile a list of devices for local IT support to install

    10 votes

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  16. We would like the ability to customize the corporate directory. The default settings are not appropriate/correct for all our lines. For example:We have managers whose assistants screen their calls. They would like to not have their own extension listed but be able to list their assistant's extension under their name in the directory. (or failing this at least the ability to be hidden in the corporate directory)We have some lines that normally would be limited extensions but that had to be given full user licenses so they could be included in call queues... these are now showing up in the…

    6 votes

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  17. When an employee leaves our company, we disable and then delete their extension (per RC Admin training), effectively dropping the extension into the 'Unassigned Extensions' page/list. If the phone 'object' (GLIP, RC Phone, physical phone, etc) associated with that terminated user was added to any other extensions' call flow, the phone object is still listed in the call flows even after the associated user has been disabled & deleted. When we re-use that unassigned extension for a new employee, the associated phone object is still in all of the call flows that the terminated employee was in. RC support told…

    11 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  18. It would be infinitely useful to have a feature where admins can export a list of all of their queues with their members. Have needed this multiple times but according to support the only way is to view each queue and copy the members out manually. This does not scale well. Hard to believe this doesn't exist.

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  19. We recently were informed that a user received a fraud attempt via text message to her RingCentral number, but we have no way to search our system for any others who may have received this message to take corrective action. This would be a very useful feature as more communication is done via text channels and fraud attempts are on the rise.

    9 votes

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  20. Currently, the only way to mask numbers is by creating a customized role for users and masking their numbers that way. Instead, there should be an option or a feature to list specific numbers as Masked rather than creating a role for it

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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